Exam 10: Enhancing Group and Team Performance

Thinkers who consider the process of how problems are solved are known as _____.

After conducting a force field analysis,the group should strive to minimize the driving forces and maximize the restraining forces.

_____ is a faulty sense of agreement that occurs when members of the group fail to criticize an idea.

James,Matt,Karla,and Ann meet to discuss how they will put together their class presentation on a communication theory.Ann expresses concern because she feels the presentation is not equally distributed amongst group members.James quickly dismisses her concern without further discussion.James would be advised to remember which of the following functions of effective group members?

A group that is focused on the action steps needed to achieve their goal is using a results-driven structure.

One of the advantages of working in groups is that groups typically solve a problem more quickly than individuals can do alone.

The functional approach to group communication _____.

Herb detested going to his group meetings because they were disorganized and generally a waste of time.What simple device would help this group?

Force field analysis is an effective tool for identifying the problem.

The instructor assigned Jan to be the group's leader,but she has become a "dictator" in group meetings.She rarely allows other group members offer suggestions and always controls how much gets accomplished.What's the term for Jan's leadership style?

The types of goals discussed at most meetings include

What is consensus? Identify and explain three strategies that group members can use to achieve a consensus.

The give and take of discussion in a group is known as _____.

Identify and explain the eight steps used in brainstorming.Which step is the most important,and why?

The reflective thinking model refers to

What are structure and interaction in a group,and why does your book say groups need a balance of them?

Situational leadership is an interactive process in which a leader adapts his or her approach based on which of the following factors?

Tamara is a group leader and recently she made a suggestion to her group members.While they did not all fully support the idea,they wanted to avoid conflict with Tamara,so there was very little disagreement in the brief discussion.Thus,she was sure that the group was all in agreement and her idea went forward.This is an example of______.

Effective group members tend to ignore areas of agreement.

Process functions are leader behaviors that help maintain a positive group climate.