Question 1

Distinguish between nonconfrontational,confrontational,and cooperative styles of conflict management.

Accepted Answer

In the nonconfrontational style,participants manage conflict by backing off or avoiding conflict altogether.They do this by placating,distracting,computing,withdrawing,or giving in to the other person.A person who has a confrontational style of conflict management wants to dominate others in order to achieve his/her objectives.This means that a person with a confrontational style will often approach conflict as a win-lose situation and will often blame others rather than taking responsibility for a conflict.A cooperative approach involves viewing a conflict as a set of problems to be solved rather than a competition.Using a cooperative style,it is possible to achieve a win-win solution.

Question 2

Emma and Aaron argued about money a few weeks ago and then they began arguing about Aaron drinking too much on weekdays.This is an example of a serial argument.

Accepted Answer

A) True 
 B)False  False

Question 3

In general,relationships can _____,and they can _____ when they escalate.

Accepted Answer

A)  be exploratory;intensify 
B)  stagnate;separate 
C)  reach turmoil;stagnate 
D)  separate;stagnate 
A)  be exploratory;intensify 
B)  stagnate;separate 
C)  reach turmoil;stagnate 
D)  separate;stagnate A

Question 4

In a parallel relationship,power continually shifts from one partner to the other, depending on the nature of the interaction or situation.

Accepted Answer

A) True 
 B)False

Question 5

What techniques are involved in the cooperative style of managing conflict?

Accepted Answer

The cooperative style fosters a win-win

Question 6

Lara has just started a new job and is feeling somewhat anxious.She can reduce her uncertainty by which passive method?

Accepted Answer

A)  Perception checking with her colleagues 
B)  Observing her surroundings and how people interact on the job 
C)  Asking her coworkers for information 
D)  Asking her supervisor for information 
A)  Perception checking with her colleagues 
B)  Observing her surroundings and how people interact on the job 
C)  Asking her coworkers for information 
D)  Asking her supervisor for information

Question 7

The suggestion that you resist solutions to manage the conflict until both you and the other person fully understand the problem and each other's goals is part of _____.

Accepted Answer

A)  managing the emotions 
B)  managing the goal(s) 
C)  managing the problem 
D)  managing the conflict style 
A)  managing the emotions 
B)  managing the goal(s) 
C)  managing the problem 
D)  managing the conflict style

Question 8

According to your book,aggressive messages frequently accomplish what the speaker intended.

Accepted Answer

A) True 
 B)False

Question 9

Justin had a problem with his roommate's late night habit of watching TV when Justin was trying to sleep.In discussing the problem,Justin told his roommate that he could either stop watching TV late at night or he could move out.How would you describe Justin's conflict management style?

Accepted Answer

A)  Nonconfrontational 
B)  Confrontational 
C)  Passive 
D)  Cooperative 
E)  Up front 
A)  Nonconfrontational 
B)  Confrontational 
C)  Passive 
D)  Cooperative 
E)  Up front

Question 10

Explain how a "friends with benefits" relationship differs from a "hookup."

Accepted Answer

A FWBR is between two existing partners

Question 11

An intractable conflict is also known as which of the following?

Accepted Answer

A)  Nonconfrontational conflict 
B)  Irresolvable conflict 
C)  Serial conflict 
D)  Pseudoconflict 
A)  Nonconfrontational conflict 
B)  Irresolvable conflict 
C)  Serial conflict 
D)  Pseudoconflict

Question 12

In order to manage your emotions in a conflict situation,it would be helpful to do which of the following?

Accepted Answer

A)  Immediately confront the other person so the anger doesn't fester. 
B)  Don't prepare what you will say so your message will be genuine. 
C)  Use self-talk to calm your emotions. 
D)  Stand over the other person to communicate that you're in control. 
A)  Immediately confront the other person so the anger doesn't fester. 
B)  Don't prepare what you will say so your message will be genuine. 
C)  Use self-talk to calm your emotions. 
D)  Stand over the other person to communicate that you're in control.

Question 13

In managing your emotions,all of the following guidelines are helpful EXCEPT

Accepted Answer

A)  selecting an acceptable time and place. 
B)  monitoring your nonverbal behavior. 
C)  using self-talk. 
D)  discussing only disadvantages of possible solutions. 
A)  selecting an acceptable time and place. 
B)  monitoring your nonverbal behavior. 
C)  using self-talk. 
D)  discussing only disadvantages of possible solutions.

Question 14

Olga is discussing her work schedule with her supervisor.She is not happy with her assignment and tells her supervisor,"You assign the best training dates to the people in your work group." Based on Olga's comment,what does your book recommend so she could be more effective at managing this conflict?

Accepted Answer

A)  Check her understanding of the supervisor's message 
B)  Own her statements by using descriptive language 
C)  Use self-talk 
D)  Discuss the pros and cons of the solution. 
A)  Check her understanding of the supervisor's message 
B)  Own her statements by using descriptive language 
C)  Use self-talk 
D)  Discuss the pros and cons of the solution.

Question 15

Sandra and Jennifer have been roommates for several years and both love to entertain.When they want to plan a special evening for friends,Sandra plans the menu,visits several gourmet markets,and spends the afternoon happily preparing an exquisite feast.Jennifer,on the other hand,takes care of the invitations,cleans the apartment,and selects the entertainment for the evening.In regard to entertaining,this relationship would be characterized as being

Accepted Answer

A)  complementary. 
B)  symmetrical. 
C)  parallel. 
D)  unilateral. 
A)  complementary. 
B)  symmetrical. 
C)  parallel. 
D)  unilateral.

Question 16

Peter and Paul have discussions that typically sound like this: "Where do we go for dinner?" "I don't know;where would you like to go?" "I don't care,you decide." "Anything you like is fine with me." etc.Based on this example their relationship would be characterized as being

Accepted Answer

A)  complementary. 
B)  symmetrical. 
C)  parallel. 
D)  unilateral. 
A)  complementary. 
B)  symmetrical. 
C)  parallel. 
D)  unilateral.

Question 17

In a _____ relationship,both partners exhibit similar control behavior;either both try to assume control,or both try to relinquish control.

Accepted Answer

The answer of In a _____ relationship,both partners exhibit similar...

Question 18

When a struggle occurs between two people due to unmet needs,this is called a(n)_____ .

Accepted Answer

interperso

Question 19

In a _____ relationship,one person willingly and continuously cedes power to the other person.

Accepted Answer

The answer of In a _____ relationship,one person willingly and...

Question 20

An assertive message takes your listener's feelings and rights into account as well as your own.

Accepted Answer

A) True 
 B)False

Distinguish between nonconfrontational,confrontational,and cooperative styles of conflict management.

Emma and Aaron argued about money a few weeks ago and then they began arguing about Aaron drinking too much on weekdays.This is an example of a serial argument.

In general,relationships can _,and they can _ when they escalate.

In a parallel relationship,power continually shifts from one partner to the other, depending on the nature of the interaction or situation.

What techniques are involved in the cooperative style of managing conflict?

Lara has just started a new job and is feeling somewhat anxious.She can reduce her uncertainty by which passive method?

The suggestion that you resist solutions to manage the conflict until both you and the other person fully understand the problem and each other's goals is part of _____.

According to your book,aggressive messages frequently accomplish what the speaker intended.

Justin had a problem with his roommate's late night habit of watching TV when Justin was trying to sleep.In discussing the problem,Justin told his roommate that he could either stop watching TV late at night or he could move out.How would you describe Justin's conflict management style?

Explain how a "friends with benefits" relationship differs from a "hookup."

An intractable conflict is also known as which of the following?

In order to manage your emotions in a conflict situation,it would be helpful to do which of the following?

In managing your emotions,all of the following guidelines are helpful EXCEPT

Peter and Paul have discussions that typically sound like this: "Where do we go for dinner?" "I don't know;where would you like to go?" "I don't care,you decide." "Anything you like is fine with me." etc.Based on this example their relationship would be characterized as being

In a _____ relationship,both partners exhibit similar control behavior;either both try to assume control,or both try to relinquish control.

When a struggle occurs between two people due to unmet needs,this is called a(n)_____ .

In a _____ relationship,one person willingly and continuously cedes power to the other person.

An assertive message takes your listener's feelings and rights into account as well as your own.

Foundations of Human Communication

Self Awareness and Communication

Understanding Verbal Messages

Understanding Nonverbal Messages

Listening and Responding

Adapting to Others: Diversity and Communication

Understanding Interpersonal Communication

Understanding Group and Team Performance

Enhancing Group and Team Performance

Developing Your Presentation

Organizing and Outlining Your Presentation

Delivering Your Presentation

Speaking to Inform

Speaking to Persuade

Filters

Exam 8: Enhancing Relationships

Distinguish between nonconfrontational,confrontational,and cooperative styles of conflict management.

Emma and Aaron argued about money a few weeks ago and then they began arguing about Aaron drinking too much on weekdays.This is an example of a serial argument.

In general,relationships can _____,and they can _____ when they escalate.

In a parallel relationship,power continually shifts from one partner to the other, depending on the nature of the interaction or situation.

What techniques are involved in the cooperative style of managing conflict?

Lara has just started a new job and is feeling somewhat anxious.She can reduce her uncertainty by which passive method?

The suggestion that you resist solutions to manage the conflict until both you and the other person fully understand the problem and each other's goals is part of _____.

According to your book,aggressive messages frequently accomplish what the speaker intended.

Justin had a problem with his roommate's late night habit of watching TV when Justin was trying to sleep.In discussing the problem,Justin told his roommate that he could either stop watching TV late at night or he could move out.How would you describe Justin's conflict management style?

Explain how a "friends with benefits" relationship differs from a "hookup."

An intractable conflict is also known as which of the following?

In order to manage your emotions in a conflict situation,it would be helpful to do which of the following?

In managing your emotions,all of the following guidelines are helpful EXCEPT

Peter and Paul have discussions that typically sound like this: "Where do we go for dinner?" "I don't know;where would you like to go?" "I don't care,you decide." "Anything you like is fine with me." etc.Based on this example their relationship would be characterized as being

In a _____ relationship,both partners exhibit similar control behavior;either both try to assume control,or both try to relinquish control.

When a struggle occurs between two people due to unmet needs,this is called a(n)_____ .

In a _____ relationship,one person willingly and continuously cedes power to the other person.

An assertive message takes your listener's feelings and rights into account as well as your own.

Foundations of Human Communication

Self Awareness and Communication

Understanding Verbal Messages

Understanding Nonverbal Messages

Listening and Responding

Adapting to Others: Diversity and Communication

Understanding Interpersonal Communication

Understanding Group and Team Performance

Enhancing Group and Team Performance

Developing Your Presentation

Organizing and Outlining Your Presentation

Delivering Your Presentation

Speaking to Inform

Speaking to Persuade

Filters

In general,relationships can _,and they can _ when they escalate.