Exam 9: Understanding Group and Team Performance

When working in a group,Alicia tends to manage conflicts between other group members,and she mediates disputes among group members.Alicia is filling the role of

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Question 1

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Describe Fisher's model of group interaction phases.List each of the stages,and discuss what types of behaviors are common in each.Illustrate with specific examples taken from a group you have been a part of.

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Orientation phase: the group has not yet developed particular norms and roles;communication is nervous,polite,and tentative.Group members feel uncertainty about each other and the group (primary tension).Conflict phase: the group members are comfortable enough to express disagreements about important issues and/or leadership in the group.Therefore,conflict increases noticeably as communication is primarily persuasive.(secondary tension)Emergence: the group has begun to finally make some decisions;roles and norms are beginning to emerge.Conflict may occur,but is handled through procedures the group may have established.Reinforcement: by now the group is aware of the direction the group has taken.A successful group may celebrate;a group that was not as successful as hoped may spend time rationalizing why.

Tanisha likes the fact that she can submit ideas and information anonymously to her team.She feels somewhat more comfortable sharing her creative and innovative ideas with her team.This would indicate that Tanisha enjoys one of the benefits of working in

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Tom was a member of the five-member committee for evaluating student complaints.When Tom raised a question,other members abruptly changed the topic.Several times Tom made suggestions for new procedures,but his ideas were summarily dismissed.In addition,others in the group tended to interrupt his statements with ideas of their own.Tom probably has _____.

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Question 4

What are norms? What purpose do they serve for group members? How can you recognize norms when you enter a group?

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Question 5

Explain the difference between status and power.Give an example to illustrate.

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Question 6

An attorney is an example of an individual who possesses expert power.

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Question 7

Discuss leadership roles.

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Question 8

What are social roles?

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Question 9

Secondary tension is common in the reinforcement phase.

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Question 10

As group members become more comfortable about expressing their opinions,they may begin to experience disagreements over leadership or task issues.This conflict is called _____.

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Question 11

When a group becomes familiar with its members and the group task,this is known as the _____ phase of group development.

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Question 12

The fourth phase of group interaction,in which group members express positive feelings toward one another and toward the group is the _____ phase.

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Question 13

Steve and his friends are foreign film buffs.Every weekend,they drive to the nearest city and attend what is showing at one of the fine arts theaters.This group is an example of a

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Question 14

The chain pattern of group interaction is when a person receives most of their communication from a central person.

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Question 15

Sarah observes that she usually keeps her theater group happy and that her friend Maureen offers the group encouragement.The patterns of communication observed by Sarah would be described as _____ roles.

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Question 16

Although Ali was quiet and spoke up rarely in his class project group,the group knew he was a pre-med major and respected his academic success.When the group decided to use the topic of genetic research for their project,they listened carefully to Ali's ideas on appropriate sources.Given these circumstances,what type of power does Ali have in his group?

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Question 17

A campus organization planning group is brainstorming possible themes for their homecoming float.The ideas are flowing freely,when Katie enters the group late.Without regard for the group's brainstorming session,she begins discussing her recent break-up with her boyfriend.Katie is playing which type of group role?

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Question 18

Ian,Mike,and Paul are assigned to work in a group.Ian is from England,Mike is from the United States,and Paul is from Australia.How will the group use assumptions noted in your book?

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Question 19

According to research cited in your book,groups with clear-cut power differences among their members usually have better outcomes than groups with equal power distribution.

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Question 20

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When working in a group,Alicia tends to manage conflicts between other group members,and she mediates disputes among group members.Alicia is filling the role of

Describe Fisher's model of group interaction phases.List each of the stages,and discuss what types of behaviors are common in each.Illustrate with specific examples taken from a group you have been a part of.

Tanisha likes the fact that she can submit ideas and information anonymously to her team.She feels somewhat more comfortable sharing her creative and innovative ideas with her team.This would indicate that Tanisha enjoys one of the benefits of working in

What are norms? What purpose do they serve for group members? How can you recognize norms when you enter a group?

Explain the difference between status and power.Give an example to illustrate.

An attorney is an example of an individual who possesses expert power.

Discuss leadership roles.

What are social roles?

Secondary tension is common in the reinforcement phase.

As group members become more comfortable about expressing their opinions,they may begin to experience disagreements over leadership or task issues.This conflict is called _____.

When a group becomes familiar with its members and the group task,this is known as the _____ phase of group development.

The fourth phase of group interaction,in which group members express positive feelings toward one another and toward the group is the _____ phase.

Steve and his friends are foreign film buffs.Every weekend,they drive to the nearest city and attend what is showing at one of the fine arts theaters.This group is an example of a

The chain pattern of group interaction is when a person receives most of their communication from a central person.

Sarah observes that she usually keeps her theater group happy and that her friend Maureen offers the group encouragement.The patterns of communication observed by Sarah would be described as _____ roles.

Ian,Mike,and Paul are assigned to work in a group.Ian is from England,Mike is from the United States,and Paul is from Australia.How will the group use assumptions noted in your book?

According to research cited in your book,groups with clear-cut power differences among their members usually have better outcomes than groups with equal power distribution.

Foundations of Human Communication

Self Awareness and Communication

Understanding Verbal Messages

Understanding Nonverbal Messages

Listening and Responding

Adapting to Others: Diversity and Communication

Understanding Interpersonal Communication

Enhancing Relationships

Enhancing Group and Team Performance

Developing Your Presentation

Organizing and Outlining Your Presentation

Delivering Your Presentation

Speaking to Inform

Speaking to Persuade

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