Question 1

With a divisional structure by customer, an organization can effectively cater to the requirements of clearly defined customer groups.

Accepted Answer

A) True 
 B)False

Question 2

Annual objectives are key components in the strategic-management process because they dictate how resources will be allocated.

Accepted Answer

A) True 
 B)False

Question 3

Restructuring is also called rightsizing.

Accepted Answer

A) True 
 B)False

Question 4

Of the Fortune 500 firms, how many have a woman CEO?

Accepted Answer

A)  four 
B)  five 
C)  nine 
D)  twelve 
E)  twenty-four 
A)  four 
B)  five 
C)  nine 
D)  twelve 
E)  twenty-four

Question 5

The rational change strategy is one that presents information to convince people of the need for change.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following issues may not require a management policy?

Accepted Answer

A)  To establish a high- or low-safety stock of inventory 
B)  To increase motivation 
C)  To offer numerous or few employee benefits 
D)  To discourage insider trading 
E)  To promote from within to or to hire from the outside 
A)  To establish a high- or low-safety stock of inventory 
B)  To increase motivation 
C)  To offer numerous or few employee benefits 
D)  To discourage insider trading 
E)  To promote from within to or to hire from the outside

Question 7

How are objectives in the areas of profitability, growth and market share commonly established?

Accepted Answer

A)  Business segment 
B)  Geographic location 
C)  Customer groups 
D)  Product 
E)  all of the above 
A)  Business segment 
B)  Geographic location 
C)  Customer groups 
D)  Product 
E)  all of the above

Question 8

A change strategy that attempts to convince people the change is to their personal advantage is

Accepted Answer

A)  diffusion. 
B)  force. 
C)  educative. 
D)  rational. 
E)  compromise 
A)  diffusion. 
B)  force. 
C)  educative. 
D)  rational. 
E)  compromise

Question 9

Medium-sized firms are more likely to use which type of structure.

Accepted Answer

A)  divisional 
B)  matrix 
C)  SBU 
D)  functional 
E)  process 
A)  divisional 
B)  matrix 
C)  SBU 
D)  functional 
E)  process

Question 10

How would Hershey's current divisional structure most likely be classified?

Accepted Answer

A)  By geographic area 
B)  By product 
C)  By service 
D)  By customer 
E)  By process 
A)  By geographic area 
B)  By product 
C)  By service 
D)  By customer 
E)  By process

Question 11

What type of organizational structure do most small businesses follow?

Accepted Answer

A)  Divisional structure by product 
B)  Functional structure 
C)  Divisional structure by customer 
D)  Process type structure 
E)  Matrix structure 
A)  Divisional structure by product 
B)  Functional structure 
C)  Divisional structure by customer 
D)  Process type structure 
E)  Matrix structure

Question 12

With the matrix structure it is common for functional resources to be duplicated.

Accepted Answer

A) True 
 B)False

Question 13

In developing an organizational chart, avoid having a particular person reporting to more than one person above them in the chain of command.

Accepted Answer

A) True 
 B)False

Question 14

Which term is best defined as a central management activity that allows for strategy execution.

Accepted Answer

A)  Policy-making 
B)  Goal-setting 
C)  Establishing annual objectives 
D)  Resource allocation 
E)  Conflict 
A)  Policy-making 
B)  Goal-setting 
C)  Establishing annual objectives 
D)  Resource allocation 
E)  Conflict

Question 15

What action involves reconfiguring or redesigning work, jobs and processes for the purpose of improving costs, quality, service and speed?

Accepted Answer

A)  Restructuring 
B)  Downsizing 
C)  Reengineering 
D)  Delayering 
E)  Benchmarking 
A)  Restructuring 
B)  Downsizing 
C)  Reengineering 
D)  Delayering 
E)  Benchmarking

Question 16

Concerning managing and resolving conflict, defusion includes such actions as ignoring the problem in hopes that the conflict will resolve itself.

Accepted Answer

A) True 
 B)False

Question 17

Just in time describes

Accepted Answer

A)  implementing strategies just before bankruptcy. 
B)  delivering materials just as they are needed. 
C)  a scheduling method for meetings. 
D)  a personnel planning method. 
E)  a process for improving quality 
A)  implementing strategies just before bankruptcy. 
B)  delivering materials just as they are needed. 
C)  a scheduling method for meetings. 
D)  a personnel planning method. 
E)  a process for improving quality

Question 18

The most complex of all designs is a matrix structure.

Accepted Answer

A) True 
 B)False

Question 19

Reengineering does not usually affect the organizational structure or chart, nor does it imply job loss or employee layoffs.

Accepted Answer

A) True 
 B)False

Question 20

What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers?

Accepted Answer

A)  by geographic area 
B)  by customer 
C)  by product 
D)  by process 
E)  by cost 
A)  by geographic area 
B)  by customer 
C)  by product 
D)  by process 
E)  by cost

With a divisional structure by customer, an organization can effectively cater to the requirements of clearly defined customer groups.

Annual objectives are key components in the strategic-management process because they dictate how resources will be allocated.

Restructuring is also called rightsizing.

Of the Fortune 500 firms, how many have a woman CEO?

The rational change strategy is one that presents information to convince people of the need for change.

Which of the following issues may not require a management policy?

How are objectives in the areas of profitability, growth and market share commonly established?

A change strategy that attempts to convince people the change is to their personal advantage is

Medium-sized firms are more likely to use which type of structure.

How would Hershey's current divisional structure most likely be classified?

What type of organizational structure do most small businesses follow?

With the matrix structure it is common for functional resources to be duplicated.

In developing an organizational chart, avoid having a particular person reporting to more than one person above them in the chain of command.

Which term is best defined as a central management activity that allows for strategy execution.

What action involves reconfiguring or redesigning work, jobs and processes for the purpose of improving costs, quality, service and speed?

Concerning managing and resolving conflict, defusion includes such actions as ignoring the problem in hopes that the conflict will resolve itself.

Just in time describes

The most complex of all designs is a matrix structure.

Reengineering does not usually affect the organizational structure or chart, nor does it imply job loss or employee layoffs.

What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers?

The Nature of Strategic Management

The Business Vision and Mission

The External Assessment

The Internal Assessment

Strategies in Action

Strategy Analysis and Choice

Implementing Strategies: Marketing, Financeaccounting, RD, and Mis Issues

Strategy Review, Evaluation, and Control

Filters

Exam 7: Implementing Strategies: Management and Operations Issues

With a divisional structure by customer, an organization can effectively cater to the requirements of clearly defined customer groups.

Annual objectives are key components in the strategic-management process because they dictate how resources will be allocated.

Restructuring is also called rightsizing.

Of the Fortune 500 firms, how many have a woman CEO?

The rational change strategy is one that presents information to convince people of the need for change.

Which of the following issues may not require a management policy?

How are objectives in the areas of profitability, growth and market share commonly established?

A change strategy that attempts to convince people the change is to their personal advantage is

Medium-sized firms are more likely to use which type of structure.

How would Hershey's current divisional structure most likely be classified?

What type of organizational structure do most small businesses follow?

With the matrix structure it is common for functional resources to be duplicated.

In developing an organizational chart, avoid having a particular person reporting to more than one person above them in the chain of command.

Which term is best defined as a central management activity that allows for strategy execution.

What action involves reconfiguring or redesigning work, jobs and processes for the purpose of improving costs, quality, service and speed?

Concerning managing and resolving conflict, defusion includes such actions as ignoring the problem in hopes that the conflict will resolve itself.

Just in time describes

The most complex of all designs is a matrix structure.

Reengineering does not usually affect the organizational structure or chart, nor does it imply job loss or employee layoffs.

What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers?

The Nature of Strategic Management

The Business Vision and Mission

The External Assessment

The Internal Assessment

Strategies in Action

Strategy Analysis and Choice

Implementing Strategies: Marketing, Financeaccounting, RD, and Mis Issues

Strategy Review, Evaluation, and Control

Filters