Exam 12: Section 5: The Hard Lesson of Business: Change or Vanish

Transformational change attempt to improve upon what the business is currently doing

Communication is a product; communication should not include the whys and hows, only the whats.

Globalization has been among the most pervasive forces affecting not only business in Canada but in almost every corner of the world.

It would seem that radical organizational change can only come about when the members of an organization are encouraged to engage in single-loop learning

According to many scholars, most organizations encourage double-loop learning

"Change is a process, not an event."

Mavens are people who are knowledgeable and have a lot of information on products, prices and place.

Technology changes have a double-edged sword for business - it can create new industries and destroy old ones.

Downsizing, part time and temporary work arrangements, structural unemployment are all examples of economic change

According to Mary Young and James E Post, the most effective organizations are those that communicate openly, honestly, consistently and continuously