Question 1

Connectors are:

Accepted Answer

A) Individuals who know a lot of people, are well connected socially, and therefore are critical to the instigation of a word-of-mouth epidemic 
B) One of the three rules of Malcolm Gladwell's tipping point theory 
C) People who are knowledgeable and have a lot of information on products, prices and places 
D) All of the above 
A) Individuals who know a lot of people, are well connected socially, and therefore are critical to the instigation of a word-of-mouth epidemic 
B) One of the three rules of Malcolm Gladwell's tipping point theory 
C) People who are knowledgeable and have a lot of information on products, prices and places 
D) All of the above A

Question 2

A type of change where the future state of the business is dramatically different from the current operating state. This is the most challenging type of change to implement, because the future state is unknown, it requires employees to develop new mindsets and behaviours, and the entire organizational culture must change.

Accepted Answer

A) Transformational change 
B) Transitional change 
C) Theory O change 
D) Theory Y change 
A) Transformational change 
B) Transitional change 
C) Theory O change 
D) Theory Y change A

Question 3

What are the three rules for Malcolm Gladwell's "tipping point"?

Accepted Answer

A) the law of the few; the stickiness factor; the power of contraction 
B) the law of the many, the stickiness factor; the power of contraction 
C) the law of the few; the stickiness factor; the power of context 
D) the law of the many; the factor of tackiness; the power of contraction 
A) the law of the few; the stickiness factor; the power of contraction 
B) the law of the many, the stickiness factor; the power of contraction 
C) the law of the few; the stickiness factor; the power of context 
D) the law of the many; the factor of tackiness; the power of contraction C

Question 4

"Great institutions are not managed; they are led" - explain what this means

Accepted Answer

A) Managers should set goals and objectives and allow their teams to determine the most appropriate manner in which to attain these goals and objectives. 
B) Managers are able to recognize the current paradigms that govern our behaviour and shift to a new paradigm. 
C) Mental pictures, usually unconscious, that serve to organize knowledge insome systematic fashion. 
D) Companies need to ensure that their entire supply chain meets reasonable working conditions and standards, at the least to protect their reputations that can be easily and quickly destroyed 
A) Managers should set goals and objectives and allow their teams to determine the most appropriate manner in which to attain these goals and objectives. 
B) Managers are able to recognize the current paradigms that govern our behaviour and shift to a new paradigm. 
C) Mental pictures, usually unconscious, that serve to organize knowledge insome systematic fashion. 
D) Companies need to ensure that their entire supply chain meets reasonable working conditions and standards, at the least to protect their reputations that can be easily and quickly destroyed

Question 5

A type of change where the future state of the business is dramatically different from the current operating state. This is the most challenging type of change to implement, because the future state is unknown, it requires employees to develop new mindsets and behaviours, and the entire organizational culture must change.

Accepted Answer

A) Transformational change 
B) Transitional change 
C) Theory O change 
D) Theory Y change 
A) Transformational change 
B) Transitional change 
C) Theory O change 
D) Theory Y change

Question 6

Reorganizations, simple mergers or acquisitions, creating new products or services that replace old ones are examples of what type of change?

Accepted Answer

A) Societal change 
B) Organizational change 
C) Transformational change 
D) Transitional change 
A) Societal change 
B) Organizational change 
C) Transformational change 
D) Transitional change

Question 7

_____________ are mental pictures, usually unconscious, that serve to organize knowledge in some systematic fashion.

Accepted Answer

A) Cognitive Learning 
B) Conscious Scripts 
C) Cognitive Scripts 
D) Institutionalization 
A) Cognitive Learning 
B) Conscious Scripts 
C) Cognitive Scripts 
D) Institutionalization

Question 8

An approach to work redesign that recognizes the complex interaction between people and technology in the workplace is referred to as:

Accepted Answer

A) Strategic Restructuring 
B) Collective bargaining 
C) Sociotechnological Redesign 
D) Sociobiological Redesign 
A) Strategic Restructuring 
B) Collective bargaining 
C) Sociotechnological Redesign 
D) Sociobiological Redesign

Question 9

A learning organization is

Accepted Answer

A) an organization that facilitates the learning of all its members and consciously transforms its members and consciously transforms itself and its context. 
B) an organization that facilitates the learning of all its members and consciously transitions its members and consciously supports itself and its context. 
C) an organization that facilitates the learning of all its members and develops its members and develops itself and its environment. 
D) None of the above 
A) an organization that facilitates the learning of all its members and consciously transforms its members and consciously transforms itself and its context. 
B) an organization that facilitates the learning of all its members and consciously transitions its members and consciously supports itself and its context. 
C) an organization that facilitates the learning of all its members and develops its members and develops itself and its environment. 
D) None of the above

Question 10

Name the six forces encouraging change in organizations

Accepted Answer

A) Organizational change, global changes, economic changes, legal changes, societal changes, competitive changes 
B) Organizational change, global changes, economic changes, technological changes, societal changes, competitive changes 
C) Organizational change, economic changes, technological changes, societal changes, competitive changes, transformational changes 
D) Global changes, economic changes, legal changes, societal changes, competitive changes, technological changes 
A) Organizational change, global changes, economic changes, legal changes, societal changes, competitive changes 
B) Organizational change, global changes, economic changes, technological changes, societal changes, competitive changes 
C) Organizational change, economic changes, technological changes, societal changes, competitive changes, transformational changes 
D) Global changes, economic changes, legal changes, societal changes, competitive changes, technological changes

Question 11

Change that has purpose to create economic value with a focus on form structure and system is referred to as:

Accepted Answer

A) Transformational Change 
B) Theory O change 
C) Theory Y change 
D) Theory E change 
A) Transformational Change 
B) Theory O change 
C) Theory Y change 
D) Theory E change

Question 12

___________________is the assessment by individuals of whether an error or problem exists in an organization because the systems themselves need to be changed.

Accepted Answer

A) Organizational learning 
B) Single Loop learning 
C) Double Loop Learning 
D) None of the above 
A) Organizational learning 
B) Single Loop learning 
C) Double Loop Learning 
D) None of the above

Question 13

____________ are individuals who are unusually charismatic and have the skills to persuade even those who are unconvinced by connectors or mavens

Accepted Answer

A) Mavens 
B) Changemakers 
C) Salesmen 
D) All of the above 
A) Mavens 
B) Changemakers 
C) Salesmen 
D) All of the above

Question 14

Describe the main goals of Theory O Change

Accepted Answer

A) Develop organizational capabilities 
B) Developing an organizational culture that supports a learning and a high performance employee population 
C) The planning for this type of change is emergent and participative 
D) All of the above 
A) Develop organizational capabilities 
B) Developing an organizational culture that supports a learning and a high performance employee population 
C) The planning for this type of change is emergent and participative 
D) All of the above

Question 15

"Single Loop Learning" differs from "Double Loop Learning" in all of the following except:

Accepted Answer

A) Considers the underlying system 
B) Deals only with the "symptoms" 
C) Addresses the current problem 
D) Maintains organizational status quo 
A) Considers the underlying system 
B) Deals only with the "symptoms" 
C) Addresses the current problem 
D) Maintains organizational status quo

Question 16

Changes that replaces what already exists with something completely new is an example of:

Accepted Answer

A) Transitional Change 
B) Transformational Change 
C) Technological Change 
D) Legal/Political Change 
A) Transitional Change 
B) Transformational Change 
C) Technological Change 
D) Legal/Political Change

Question 17

Personnel reductions, performance bonuses and sales of assets, are often described as

Accepted Answer

A) Theory O changes 
B) Theory E changes 
C) Labour Market changes 
D) Precarious workers 
A) Theory O changes 
B) Theory E changes 
C) Labour Market changes 
D) Precarious workers

Question 18

Deregulation and privatization are examples of the importance of considering governmental changes on business strategy and is an example of what type of change?

Accepted Answer

A) Organizational changes 
B) Socioeconomic changes 
C) Political changes 
D) A & B 
A) Organizational changes 
B) Socioeconomic changes 
C) Political changes 
D) A & B

Question 19

An organization that facilitates the learning of all its members and consciously transform itself and its context. Identify the three aspects of the learning organization:

Accepted Answer

A) Learning from its people, contributing to the learning of the wider community or context of which it is a part, and adapting to its environment 
B) Adapting to its environment, the right systems established but simply needs to fine tune them, emergent environment 
C) Adapting to its environment, learning from its people, finding community partners 
D) None of the above 
A) Learning from its people, contributing to the learning of the wider community or context of which it is a part, and adapting to its environment 
B) Adapting to its environment, the right systems established but simply needs to fine tune them, emergent environment 
C) Adapting to its environment, learning from its people, finding community partners 
D) None of the above

Question 20

What is sociotechnical redesign?

Accepted Answer

A) An approach of redesign in technology that is both a continuously changing variable and one that permits and demands organizational change 
B) An approach that replaces what already exists with something completely new 
C) An approach of change that has as its purpose the development of the organization's human capability to implement strategy and to learn from actions taken about the effectiveness of changes made. 
D) An approach to work redesign that recognizes the complex interaction between people and technology in the workplace 
A) An approach of redesign in technology that is both a continuously changing variable and one that permits and demands organizational change 
B) An approach that replaces what already exists with something completely new 
C) An approach of change that has as its purpose the development of the organization's human capability to implement strategy and to learn from actions taken about the effectiveness of changes made. 
D) An approach to work redesign that recognizes the complex interaction between people and technology in the workplace

Exam 12: Section 3: The Hard Lesson of Business: Change or Vanish

Connectors are:

What are the three rules for Malcolm Gladwell's "tipping point"?

"Great institutions are not managed; they are led" - explain what this means

Reorganizations, simple mergers or acquisitions, creating new products or services that replace old ones are examples of what type of change?

_____________ are mental pictures, usually unconscious, that serve to organize knowledge in some systematic fashion.

An approach to work redesign that recognizes the complex interaction between people and technology in the workplace is referred to as:

A learning organization is

Name the six forces encouraging change in organizations

Change that has purpose to create economic value with a focus on form structure and system is referred to as:

___________________is the assessment by individuals of whether an error or problem exists in an organization because the systems themselves need to be changed.

____________ are individuals who are unusually charismatic and have the skills to persuade even those who are unconvinced by connectors or mavens

Describe the main goals of Theory O Change

"Single Loop Learning" differs from "Double Loop Learning" in all of the following except:

Changes that replaces what already exists with something completely new is an example of:

Personnel reductions, performance bonuses and sales of assets, are often described as

Deregulation and privatization are examples of the importance of considering governmental changes on business strategy and is an example of what type of change?

An organization that facilitates the learning of all its members and consciously transform itself and its context. Identify the three aspects of the learning organization:

What is sociotechnical redesign?

Section 2: Economic Forces: Oh Canada, What Is Your Economy Like

Section 3: Economic Forces: Oh Canada, What Is Your Economy Like

Section 4: Economic Forces: Oh Canada, What Is Your Economy Like

Section 5: Economic Forces: Oh Canada, What Is Your Economy Like

Asection 1: Global Forces: How Is Canada Faring in the Global Village

Asection 2: Global Forces: How Is Canada Faring in the Global Village

Asection 3: Global Forces: How Is Canada Faring in the Global Village

Asection 4: Global Forces: How Is Canada Faring in the Global Village

Asection 5: Global Forces: How Is Canada Faring in the Global Village

Section 1: Does It Matter: Society, Ethics and Business

Section 2: Does It Matter: Society, Ethics and Business

Section 3: Does It Matter: Society, Ethics and Business

Section 4: Does It Matter: Society, Ethics and Business

Section 5: Does It Matter: Society, Ethics and Business

Section 1: Strategy: How Do Businesses Generate a Successful Strategy

Section 2: Strategy: How Do Businesses Generate a Successful Strategy

Section 3: Strategy: How Do Businesses Generate a Successful Strategy

Section 4: Strategy: How Do Businesses Generate a Successful Strategy

Section 5: Strategy: How Do Businesses Generate a Successful Strategy

Section 1: The Leadership Challenge

Section 2: The Leadership Challenge

Section 3: The Leadership Challenge

Section 4: The Leadership Challenge

Section 5: The Leadership Challenge

Section 2: Is Sustainability Just a Buzzword

Section 3: Is Sustainability Just a Buzzword

Section 4: Is Sustainability Just a Buzzword

Section 5: Is Sustainability Just a Buzzword

Section 1: The Hard Lesson of Business: Change or Vanish

Section 2: The Hard Lesson of Business: Change or Vanish

Section 4: The Hard Lesson of Business: Change or Vanish

Section 5: The Hard Lesson of Business: Change or Vanish

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