Exam 16: Proofreading and Corrections Symbols

When requesting action or information by a specific date, place the end date in the closing paragraph.

Which of the following is the best tip for replying to e-mail messages?

Paper-based messages such as letters and memos have become obsolete in today's business world.

The direct organizational pattern should never be used when delivering bad news.

What should you do when using instant messaging in the workplace?

When expressing thanks or offering congratulations, handwritten notes are more impressive than e-mail messages.

Including a subject line in your e-mail message or memo is critical because it often determines whether or when the message is read.

Which of the following would be the most effective closing statement in a routine action request letter?

Directives moving downward from superiors to subordinates usually follow the indirect organizational pattern.

Revise the following paragraph so that it includes a vertical list using any method you prefer. The task force developed an emergency response plan. While designing the plan, they identified key personnel in charge of evacuating buildings. To prepare for handling injuries, they compiled a purchase list of emergency medical supplies. They also created a list of emergency contact phone numbers for all employees. Finally, they developed an emergency-preparedness training program for employees.