Question 1

All of the following are ways to improve quality except:

Accepted Answer

A)  improving products and services based on customer demands. 
B)  simplifying the production process. 
C)  implementing a new information system. 
D)  improving production precision. 
E)  reducing cycle time. 
A)  improving products and services based on customer demands. 
B)  simplifying the production process. 
C)  implementing a new information system. 
D)  improving production precision. 
E)  reducing cycle time.

Question 2

How are information systems used at the industry level to achieve strategic advantage?

Accepted Answer

A)  By building industry-wide, IT-supported consortia and symposia 
B)  By raising the bargaining power of suppliers 
C)  By encouraging the entry of new competitors 
D)  By enforcing standards that reduce the differences between competitors 
E)  By enabling companies to develop customer intimacy 
A)  By building industry-wide, IT-supported consortia and symposia 
B)  By raising the bargaining power of suppliers 
C)  By encouraging the entry of new competitors 
D)  By enforcing standards that reduce the differences between competitors 
E)  By enabling companies to develop customer intimacy

Question 3

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as:

Accepted Answer

A)  the point of no return. 
B)  the law of diminishing returns. 
C)  supply and demand. 
D)  inelasticity. 
E)  virtual economics. 
A)  the point of no return. 
B)  the law of diminishing returns. 
C)  supply and demand. 
D)  inelasticity. 
E)  virtual economics.

Question 4

A primary challenge in BPM is employee resistance.

Accepted Answer

A) True 
 B)False

Question 5

Product differentiation is one of the four basic competitive strategies.

Accepted Answer

A) True 
 B)False

Question 6

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created.

Accepted Answer

A)  value webs 
B)  value chains 
C)  synergies 
D)  core competencies 
E)  benchmarks 
A)  value webs 
B)  value chains 
C)  synergies 
D)  core competencies 
E)  benchmarks

Question 7

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

Accepted Answer

A)  Value chain 
B)  CAD software 
C)  Benchmarking 
D)  Industry best practices 
E)  Porter's competitive forces model 
A)  Value chain 
B)  CAD software 
C)  Benchmarking 
D)  Industry best practices 
E)  Porter's competitive forces model

Question 8

Walmart's continuous replenishment system allows it to do all of the following except:

Accepted Answer

A)  provide mass customization. 
B)  transmit orders to restock directly to its suppliers. 
C)  keep costs low. 
D)  better meet customer demands. 
E)  fine-tune merchandise availability. 
A)  provide mass customization. 
B)  transmit orders to restock directly to its suppliers. 
C)  keep costs low. 
D)  better meet customer demands. 
E)  fine-tune merchandise availability.

Question 9

The Internet raises the bargaining power of customers most effectively by:

Accepted Answer

A)  creating new opportunities for building loyal customer bases. 
B)  making more products available. 
C)  making information available to everyone. 
D)  lowering transaction costs. 
E)  reducing barriers to entry. 
A)  creating new opportunities for building loyal customer bases. 
B)  making more products available. 
C)  making information available to everyone. 
D)  lowering transaction costs. 
E)  reducing barriers to entry.

Question 10

BPM tools can do all of the following except:

Accepted Answer

A)  capture and enforce business rules for performing processes. 
B)  integrate existing systems to support new or redesigned processes. 
C)  create models of improved processes. 
D)  document processes requiring improvement. 
E)  create a digital model of a part, product or structure. 
A)  capture and enforce business rules for performing processes. 
B)  integrate existing systems to support new or redesigned processes. 
C)  create models of improved processes. 
D)  document processes requiring improvement. 
E)  create a digital model of a part, product or structure.

Question 11

An information system can enhance core competencies by:

Accepted Answer

A)  providing better reporting facilities. 
B)  creating educational opportunities for management. 
C)  allowing operational employees to interact with management. 
D)  encouraging the sharing of knowledge across business units. 
E)  synchronizing the value chains of business partners with an industry. 
A)  providing better reporting facilities. 
B)  creating educational opportunities for management. 
C)  allowing operational employees to interact with management. 
D)  encouraging the sharing of knowledge across business units. 
E)  synchronizing the value chains of business partners with an industry.

Question 12

Which of the following statements about 3-D printing is not true?

Accepted Answer

A)  3-D printing is also known as additive manufacturing. 
B)  Unlike traditional techniques, 3-D printing results in some wasted material. 
C)  3-D printing can create objects from plastic, metal, or composite materials. 
D)  CAD systems supply data for 3-D printing. 
E)  3-D printing is often used to fashion items for small production runs. 
A)  3-D printing is also known as additive manufacturing. 
B)  Unlike traditional techniques, 3-D printing results in some wasted material. 
C)  3-D printing can create objects from plastic, metal, or composite materials. 
D)  CAD systems supply data for 3-D printing. 
E)  3-D printing is often used to fashion items for small production runs.

Question 13

TQM derives from concepts developed by Japanese quality experts.

Accepted Answer

A) True 
 B)False

Question 14

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin.

Accepted Answer

A)  domestic exporter 
B)  multinational 
C)  franchise 
D)  transnational 
E)  virtual company 
A)  domestic exporter 
B)  multinational 
C)  franchise 
D)  transnational 
E)  virtual company

Question 15

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

Accepted Answer

A)  six sigma. 
B)  TQM. 
C)  quality control. 
D)  cycle time reduction. 
E)  benchmarking. 
A)  six sigma. 
B)  TQM. 
C)  quality control. 
D)  cycle time reduction. 
E)  benchmarking.

Question 16

Strong linkages to customers and suppliers decrease switching costs.

Accepted Answer

A) True 
 B)False

Question 17

The activities that measure the performance of your business processes against strict standards are called best practices.

Accepted Answer

A) True 
 B)False

Question 18

Probably the best single way to reduce quality problems is to reduce cycle time.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a true statement about value webs?

Accepted Answer

A)  Value webs involve a collection of independent firms that use information technology to coordinate their value chains. 
B)  Value webs are more customer-driven than traditional value chains. 
C)  Value webs operate in a less linear fashion than traditional value chains.. 
D)  Value webs are inflexible and cannot adapt quickly to changes in supply and demand. 
E)  Value webs involve highly synchronized industry value chains. 
A)  Value webs involve a collection of independent firms that use information technology to coordinate their value chains. 
B)  Value webs are more customer-driven than traditional value chains. 
C)  Value webs operate in a less linear fashion than traditional value chains.. 
D)  Value webs are inflexible and cannot adapt quickly to changes in supply and demand. 
E)  Value webs involve highly synchronized industry value chains.

Question 20

The power of customers is one of the competitive forces that affect an organization's ability to compete.

Accepted Answer

A) True 
 B)False

All of the following are ways to improve quality except:

How are information systems used at the industry level to achieve strategic advantage?

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as:

A primary challenge in BPM is employee resistance.

Product differentiation is one of the four basic competitive strategies.

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created.

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

Walmart's continuous replenishment system allows it to do all of the following except:

The Internet raises the bargaining power of customers most effectively by:

BPM tools can do all of the following except:

An information system can enhance core competencies by:

Which of the following statements about 3-D printing is not true?

TQM derives from concepts developed by Japanese quality experts.

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin.

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

Strong linkages to customers and suppliers decrease switching costs.

The activities that measure the performance of your business processes against strict standards are called best practices.

Probably the best single way to reduce quality problems is to reduce cycle time.

Which of the following is not a true statement about value webs?

The power of customers is one of the competitive forces that affect an organization's ability to compete.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 3: Achieving Competitive Advantage With Information Systems

All of the following are ways to improve quality except:

How are information systems used at the industry level to achieve strategic advantage?

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as:

A primary challenge in BPM is employee resistance.

Product differentiation is one of the four basic competitive strategies.

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created.

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

Walmart's continuous replenishment system allows it to do all of the following except:

The Internet raises the bargaining power of customers most effectively by:

BPM tools can do all of the following except:

An information system can enhance core competencies by:

Which of the following statements about 3-D printing is not true?

TQM derives from concepts developed by Japanese quality experts.

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin.

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

Strong linkages to customers and suppliers decrease switching costs.

The activities that measure the performance of your business processes against strict standards are called best practices.

Probably the best single way to reduce quality problems is to reduce cycle time.

Which of the following is not a true statement about value webs?

The power of customers is one of the competitive forces that affect an organization's ability to compete.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters