Question 1

Customer definitions of the quality of a product include all of the following except:

Accepted Answer

A)  uniformity of the product. 
B)  accuracy of the advertising with respect to the product. 
C)  durability and safety of the product. 
D)  ease of use of the product. 
E)  customer support for the product. 
A)  uniformity of the product. 
B)  accuracy of the advertising with respect to the product. 
C)  durability and safety of the product. 
D)  ease of use of the product. 
E)  customer support for the product.

Question 2

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. Define 3-D printing and explain how it might be relevant to this business?

Accepted Answer

3-D printing, also known as additive man

Question 3

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Accepted Answer

A)  duplicated 
B)  centralized 
C)  decentralized 
D)  networked 
E)  virtual 
A)  duplicated 
B)  centralized 
C)  decentralized 
D)  networked 
E)  virtual

Question 4

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Accepted Answer

A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 
A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability

Question 5

Final assembly of iPhones occurs in which of the following countries?

Accepted Answer

A)  United States 
B)  South Korea 
C)  China 
D)  Germany 
E)  Japan 
A)  United States 
B)  South Korea 
C)  China 
D)  Germany 
E)  Japan

Question 6

A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is the first step in BPM?

Accepted Answer

A)  Reduce cycle time and simplify the production process. 
B)  Improve design quality and precision. 
C)  Identify processes for change. 
D)  Extend the value chain. 
E)  Identify synergies. 
A)  Reduce cycle time and simplify the production process. 
B)  Improve design quality and precision. 
C)  Identify processes for change. 
D)  Extend the value chain. 
E)  Identify synergies.

Question 8

In network economics, the value of a commercial software vendor's software products:

Accepted Answer

A)  increases as more people use them. 
B)  decreases as more people use them. 
C)  increases due to higher marginal gain in output. 
D)  decreases according to the law of diminishing returns. 
E)  is unrelated to the number of people that use them. 
A)  increases as more people use them. 
B)  decreases as more people use them. 
C)  increases due to higher marginal gain in output. 
D)  decreases according to the law of diminishing returns. 
E)  is unrelated to the number of people that use them.

Question 9

All of the following are psychological aspects of quality except:

Accepted Answer

A)  effective marketing. 
B)  the company's knowledge of its products. 
C)  the product's reputation. 
D)  the courtesy of salespeople. 
E)  the sensitivity of support staff. 
A)  effective marketing. 
B)  the company's knowledge of its products. 
C)  the product's reputation. 
D)  the courtesy of salespeople. 
E)  the sensitivity of support staff.

Question 10

The value chain model:

Accepted Answer

A)  categorizes five related advantages for adding value to a firm's products or services. 
B)  sees the supply chain as the primary activity for adding value. 
C)  categorizes four basic strategies a firm can use to enhance its value chain. 
D)  helps a firm identify points at which information technology can most effectively enhance its competitive position. 
E)  focuses primarily on collaboration with suppliers. 
A)  categorizes five related advantages for adding value to a firm's products or services. 
B)  sees the supply chain as the primary activity for adding value. 
C)  categorizes four basic strategies a firm can use to enhance its value chain. 
D)  helps a firm identify points at which information technology can most effectively enhance its competitive position. 
E)  focuses primarily on collaboration with suppliers.

Question 11

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

Accepted Answer

A)  domestic exporter 
B)  multinational 
C)  franchise 
D)  transnational 
E)  virtual company 
A)  domestic exporter 
B)  multinational 
C)  franchise 
D)  transnational 
E)  virtual company

Question 12

The emergence of software as a web service has acted as a disruptive technology for:

Accepted Answer

A)  traditional key-word search engines. 
B)  telecommunications providers. 
C)  PC manufacturers. 
D)  local Internet service providers. 
E)  traditional boxed software companies. 
A)  traditional key-word search engines. 
B)  telecommunications providers. 
C)  PC manufacturers. 
D)  local Internet service providers. 
E)  traditional boxed software companies.

Question 13

According to the chapter case, the Nike+ ecosystem is part of which of the following larger phenomena?

Accepted Answer

A)  The Internet of Things 
B)  3-D printing 
C)  CAD 
D)  TQM 
E)  BPR 
A)  The Internet of Things 
B)  3-D printing 
C)  CAD 
D)  TQM 
E)  BPR

Question 14

Which of the following is not an advantage for new companies entering the marketplace?

Accepted Answer

A)  They can implement new systems and equipment. 
B)  They are not locked into an existing brand image. 
C)  They are more highly motivated. 
D)  They can establish new relationships with suppliers. 
E)  They can often hire younger, less expensive workers. 
A)  They can implement new systems and equipment. 
B)  They are not locked into an existing brand image. 
C)  They are more highly motivated. 
D)  They can establish new relationships with suppliers. 
E)  They can often hire younger, less expensive workers.

Question 15

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

Accepted Answer

A)  six sigma. 
B)  TQM. 
C)  benchmarking. 
D)  cycle time reduction. 
E)  BPR. 
A)  six sigma. 
B)  TQM. 
C)  benchmarking. 
D)  cycle time reduction. 
E)  BPR.

Question 16

How is Internet technology useful from a network economics perspective? Give examples.

Accepted Answer

In network economics, the cost of adding

Question 17

Internet technology:

Accepted Answer

A)  makes it easy for rivals to compete on price alone. 
B)  imposes a significant cost of entry, due to infrastructure requirements. 
C)  increases the difference between competitors because of the wide availability of information. 
D)  makes it easy to sustain operational advantages. 
E)  has lessened competitive rivalries. 
A)  makes it easy for rivals to compete on price alone. 
B)  imposes a significant cost of entry, due to infrastructure requirements. 
C)  increases the difference between competitors because of the wide availability of information. 
D)  makes it easy to sustain operational advantages. 
E)  has lessened competitive rivalries.

Question 18

Quality control is the sole goal of six sigma.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following illustrates the use of information systems to focus on market niche?

Accepted Answer

A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 
A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability

Question 20

The more people that use Microsoft Office software and related products, the lower its value.

Accepted Answer

A) True 
 B)False

Customer definitions of the quality of a product include all of the following except:

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. Define 3-D printing and explain how it might be relevant to this business?

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Final assembly of iPhones occurs in which of the following countries?

A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

Which of the following is the first step in BPM?

In network economics, the value of a commercial software vendor's software products:

All of the following are psychological aspects of quality except:

The value chain model:

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

The emergence of software as a web service has acted as a disruptive technology for:

According to the chapter case, the Nike+ ecosystem is part of which of the following larger phenomena?

Which of the following is not an advantage for new companies entering the marketplace?

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

How is Internet technology useful from a network economics perspective? Give examples.

Internet technology:

Quality control is the sole goal of six sigma.

Which of the following illustrates the use of information systems to focus on market niche?

The more people that use Microsoft Office software and related products, the lower its value.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 3: Achieving Competitive Advantage With Information Systems

Customer definitions of the quality of a product include all of the following except:

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. Define 3-D printing and explain how it might be relevant to this business?

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Final assembly of iPhones occurs in which of the following countries?

A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

Which of the following is the first step in BPM?

In network economics, the value of a commercial software vendor's software products:

All of the following are psychological aspects of quality except:

The value chain model:

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

The emergence of software as a web service has acted as a disruptive technology for:

According to the chapter case, the Nike+ ecosystem is part of which of the following larger phenomena?

Which of the following is not an advantage for new companies entering the marketplace?

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

How is Internet technology useful from a network economics perspective? Give examples.

Internet technology:

Quality control is the sole goal of six sigma.

Which of the following illustrates the use of information systems to focus on market niche?

The more people that use Microsoft Office software and related products, the lower its value.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters