Exam 8: Recruitment and Retention: Meeting Staffing Requirements

A nurse manager is meeting with a staff member because of patient complaints about the nurse's attitude and behavior toward patients. The nurse gets angry and begins yelling at the nurse manager that the patients are just difficult patients sometimes. What is the best approach for the nurse manager to take?

What did the Joint Commission due to address the increase in work place incivility?

The nurse has a performance appraisal appointment with the nurse manager today. What topics would the nurse be surprised to find discussed in this appraisal? Select all that apply.

What method might an HCO use to avoid EEOC problems during staff recruitment and employment?

An employee who works in the dietary department of the hospital develops HIV. The employee does not have a record of excessive absences or errors. What law protects the employee from being fired?

The newly licensed nurse has accepted her first hospital position and has been scheduled to attend orientation. The nurse had a previously scheduled vacation booked for the orientation week and asks the human resources director, "What is orientation? Is it okay if I miss it for my vacation?" What is the director's best response?

The nurse is about to experience the first performance appraisal of a new job. What should the nurse expect about this appraisal? Select all that apply.

An employee's performance has been worse than expected. Which comment would be a barrier to an effective performance evaluation?

The nurse manager has been asked to update all of the position statements for the unit. What sources should this manager use to learn more about each position? Select all that apply.

Admitting, educating, and graduating more nurses seems to be a logical solution to the nursing shortage. What factor makes this a difficult strategy to employ?

A group of staff nurses have met with the nurse manager to discuss the increasing stress of working on a unit. What strategies could the nurse manager suggest or use to help the staff cope with this stress? Select all that apply.

A newly hired nurse is requesting information about the Family and Medical Leave Law of1996. What is the best explanation of this benefit?

The nurse who has applied for a new position has been called for an interview. Several staff members will be on the interview committee. What can the nurse expect from this process?

The nurse has submitted applications for several positions and has been interviewed for three of the positions. However, the nurse has not been offered any of the jobs or been asked to come for a second interview. What should the nurse do? Select all that apply.

What is the most important aspect of the appraiser's role in the evaluation process?

The hospital has experienced an increased turnover in its professional nursing staff. What items should be included in the cost of this turnover? Select all that apply.

The nurse manager is reviewing the resumes of several applicants for an open position. What items should alert the nurse manager to possible problems with an applicant? Select all that apply.

The nurse who wishes to apply for a job in a healthcare organization is asked to visit the human resources department. What services can the nurse expect to be delivered through this department? Select all that apply.

The newly licensed RN has accepted a position in a hospital. What are logical actions expected of this new employee?

Which question is appropriate to ask a nurse during the job interview?