Question 1

What are the basic group skills necessary for development of an effective team? Select all that apply.

Accepted Answer

A)  Communication 
B)  Negotiation 
C)  Manipulation of situations 
D)  Assessment of team dynamics 
E)  Time management 
A)  Communication 
B)  Negotiation 
C)  Manipulation of situations 
D)  Assessment of team dynamics 
E)  Time management A,B,D,E

Question 2

Groupthink can be a barrier to effective team functioning. What are reasons groupthink occurs? Select all that apply.

Accepted Answer

A)  The team pressures members to agree with everyone on the team. 
B)  The group is closely associated with the consequences of its actions. 
C)  There is a general closed-mindedness prevalent in the group. 
D)  The team accepts too many suggestions. 
E)  Members are unwilling to go against group ideas. 
A)  The team pressures members to agree with everyone on the team. 
B)  The group is closely associated with the consequences of its actions. 
C)  There is a general closed-mindedness prevalent in the group. 
D)  The team accepts too many suggestions. 
E)  Members are unwilling to go against group ideas. A,C,E

Question 3

The vice president of nursing for a multi-hospital organization is planning a project team. The team will include members from nursing, medicine, and allied health who will plan the work jointly and will carry it out collaboratively. Each member of the team will be expected to provide the expertise of each profession. Which approach to teamwork is this administrator planning?

Accepted Answer

A)  A multidisciplinary team 
B)  Team nursing 
C)  Total patient care 
D)  An interprofessional team 
A)  A multidisciplinary team 
B)  Team nursing 
C)  Total patient care 
D)  An interprofessional team D

Question 4

A work group has completed its first task and meets to evaluate its work prior to engaging in its next task. The leader should recognize which team member comment as requiring restatement, redirection, or refinement?

Accepted Answer

A)  "I sure was frustrated when we were just setting goals, but it was good once we got underway." 
B)  "We always get bogged down and waste time." 
C)  "I got to appreciate Sally's wild ideas more once one of her ideas got us past being stuck last week." 
D)  "We did an especially good job of writing down our recommendations clearly before posting them." 
A)  "I sure was frustrated when we were just setting goals, but it was good once we got underway." 
B)  "We always get bogged down and waste time." 
C)  "I got to appreciate Sally's wild ideas more once one of her ideas got us past being stuck last week." 
D)  "We did an especially good job of writing down our recommendations clearly before posting them."

Question 5

What does TeamSTEPPS recommend as strategies to sustain this model? Select all that apply.

Accepted Answer

A)  Ensure leaders emphasize new skills. 
B)  Measure success. 
C)  Update the plan. 
D)  Celebrate wins. 
E)  Provide coaching. 
A)  Ensure leaders emphasize new skills. 
B)  Measure success. 
C)  Update the plan. 
D)  Celebrate wins. 
E)  Provide coaching.

Question 6

An interprofessional discharge planning team has received negative feedback from several patients regarding lack of clarity in post-discharge instructions. Which leader statement is most constructive for this team at this point?

Accepted Answer

A)  "All members of this team need to review their own materials for accuracy, conciseness, and thoroughness." 
B)  "Perhaps some new members should be added to this group to give us some fresh ideas." 
C)  "I hate to say this, but you all know that we are going to have to put in some long hours figuring out how to get this job done correctly." 
D)  "We can handle this feedback using our talents and the way we come together to tackle challenges." 
A)  "All members of this team need to review their own materials for accuracy, conciseness, and thoroughness." 
B)  "Perhaps some new members should be added to this group to give us some fresh ideas." 
C)  "I hate to say this, but you all know that we are going to have to put in some long hours figuring out how to get this job done correctly." 
D)  "We can handle this feedback using our talents and the way we come together to tackle challenges."

Question 7

The staff nurse has been asked to assume leadership of a work team. Which strategies should this nurse use to increase the team members' trust? Select all that apply.

Accepted Answer

A)  Keep promises that are made. 
B)  Give honest feedback. 
C)  Create a logical excuse for not keeping promises made. 
D)  Reward followers. 
E)  Ask followers to defer feedback until the end of the project. 
A)  Keep promises that are made. 
B)  Give honest feedback. 
C)  Create a logical excuse for not keeping promises made. 
D)  Reward followers. 
E)  Ask followers to defer feedback until the end of the project.

Question 8

Maslow's theory of motivation focuses on a need hierarchy. Place the examples of steps of this hierarchy in order from the lowest to the highest level. 
A) This month's meeting is scheduled one day after a bomb scare resulted in the hospital being evacuated. 
B) The meeting room assigned to the team is cold. 
C) At the first meeting of the team, one of the members states, "I don't know why there are physical therapists on this team. They don't belong to this group." 
D) At a team meeting, a member states, "This is a lot of hard work, but it is the right thing to do." 
E) Appointment to this team is considered an honor and performing well in the team will increase the team member's chances at promotion.

Accepted Answer

B,A,C,E,D
Explanation: 1. Safety and sec

Question 9

A nursing team has been gathered to refine documentation procedures. During its second meeting, two members are passive, two struggle impatiently to get the task underway, and two others are dominating and controlling communication. What should the leader do at this point?

Accepted Answer

A)  Assist the members to get to know one another. 
B)  Encourage group communication, encouraging all members to share in this process. 
C)  Set rules regarding the team's purpose, schedule, attendance, roles, tasks, and confidentiality. 
D)  Guarantee that consensus is reached regarding the team's findings and recommendations. 
A)  Assist the members to get to know one another. 
B)  Encourage group communication, encouraging all members to share in this process. 
C)  Set rules regarding the team's purpose, schedule, attendance, roles, tasks, and confidentiality. 
D)  Guarantee that consensus is reached regarding the team's findings and recommendations.

Question 10

What is a major difference between formal teams and informal teams?

Accepted Answer

A)  Formal team members have much in common. 
B)  Informal teams are formed by the members. 
C)  Formal teams are rarely formed by the organization. 
D)  Informal teams are often called committees. 
A)  Formal team members have much in common. 
B)  Informal teams are formed by the members. 
C)  Formal teams are rarely formed by the organization. 
D)  Informal teams are often called committees.

Question 11

A nurse has just been promoted to team leader for a nursing unit and wishes to experience a smooth transition into this job. What is a common mistake made by new team leaders?

Accepted Answer

A)  Being authoritarian due to lack of self-confidence, lack of trust, and fear of poor outcomes. 
B)  Using a "hands-off" approach due to idealism, a naive sense of trust, and lack of belief in their own judgment. 
C)  Adapting a highly cooperative approach due to lack of experience and clinical skills. 
D)  Easily extending an openness to input and participation from team members because of their freedom from negative experiences with this approach. 
A)  Being authoritarian due to lack of self-confidence, lack of trust, and fear of poor outcomes. 
B)  Using a "hands-off" approach due to idealism, a naive sense of trust, and lack of belief in their own judgment. 
C)  Adapting a highly cooperative approach due to lack of experience and clinical skills. 
D)  Easily extending an openness to input and participation from team members because of their freedom from negative experiences with this approach.

Question 12

The nurse leader has assessed that the healthcare team lacks motivation and as a result is not achieving its goals. What can the leader do to change this situation? Select all that apply.

Accepted Answer

A)  Focus on moving the team forward. 
B)  Help the group set an incremental, more manageable goal. 
C)  Once a goal is reached, reward the staff. 
D)  Call a meeting with the staff to look for errors in past performance. 
E)  Focus on what the team is doing correctly. 
A)  Focus on moving the team forward. 
B)  Help the group set an incremental, more manageable goal. 
C)  Once a goal is reached, reward the staff. 
D)  Call a meeting with the staff to look for errors in past performance. 
E)  Focus on what the team is doing correctly.

Question 13

The hospital's strategic building plan calls for the nursing unit to double in size within the next year. How can planning for this increase best be accomplished?

Accepted Answer

A)  A consultant who can gather ideas from all involved while avoiding the confrontations and clashes that would occur if all parties gathered to plan together. 
B)  The nursing manager, who then can offer direct feedback to team members regarding their active roles in the change process. 
C)  A well-coordinated team to represent all involved, to ensure that all difficult aspects of the change process are considered. 
D)  An open forum of all staff, so that no workplace teamwork issues go unaddressed. 
A)  A consultant who can gather ideas from all involved while avoiding the confrontations and clashes that would occur if all parties gathered to plan together. 
B)  The nursing manager, who then can offer direct feedback to team members regarding their active roles in the change process. 
C)  A well-coordinated team to represent all involved, to ensure that all difficult aspects of the change process are considered. 
D)  An open forum of all staff, so that no workplace teamwork issues go unaddressed.

Question 14

Choose the situations that represent the qualities of a team rather than those of a group. Select all that apply.

Accepted Answer

A)  Nurse recruiters and nurse educators gather to explore and implement a program to recruit males into the profession. 
B)  Three nurses, a respiratory therapist, two residents, and a nursing assistant all are fully involved in a "code blue." 
C)  Nurses at a unit meeting attempt to address and resolve interpersonal differences that they have assessed as interfering with nursing care. 
D)  Nurses meet with a representative of a Master's degree program. 
E)  Nurses, physicians, and paramedics from around the state attend a trauma symposium where information about traumatic brain injury is presented. 
A)  Nurse recruiters and nurse educators gather to explore and implement a program to recruit males into the profession. 
B)  Three nurses, a respiratory therapist, two residents, and a nursing assistant all are fully involved in a "code blue." 
C)  Nurses at a unit meeting attempt to address and resolve interpersonal differences that they have assessed as interfering with nursing care. 
D)  Nurses meet with a representative of a Master's degree program. 
E)  Nurses, physicians, and paramedics from around the state attend a trauma symposium where information about traumatic brain injury is presented.

Question 15

What is the key difference in the charge nurse and the team leaders from the following statements?

Accepted Answer

A)  The charge nurse and team leader have the same responsibilities. 
B)  The charge nurse has no responsibilities related to the unit teams. 
C)  The charge nurse focuses on the whole unit and the team leader on a team. 
D)  The charge nurse is concerned with individual staff and team leaders with groups. 
A)  The charge nurse and team leader have the same responsibilities. 
B)  The charge nurse has no responsibilities related to the unit teams. 
C)  The charge nurse focuses on the whole unit and the team leader on a team. 
D)  The charge nurse is concerned with individual staff and team leaders with groups.

Question 16

Who developed TeamSTEPPS®?

Accepted Answer

A)  A healthcare system 
B)  A state health department 
C)  Insurers 
D)  The federal government 
A)  A healthcare system 
B)  A state health department 
C)  Insurers 
D)  The federal government

Question 17

Which statement, if made by the team leader, would best enhance teamwork on a long-term care nursing unit?

Accepted Answer

A)  "Nursing assistants must follow directions given by the nurses at the start of the shift." 
B)  "Let's be sure to take time for fun and getting along with each other during the shift." 
C)  "You have all completed your orientations. Your job now is to perform the tasks as you have been directed." 
D)  "The way the shifts work together by passing on useful information at report helps our residents to be safe and comfortable." 
A)  "Nursing assistants must follow directions given by the nurses at the start of the shift." 
B)  "Let's be sure to take time for fun and getting along with each other during the shift." 
C)  "You have all completed your orientations. Your job now is to perform the tasks as you have been directed." 
D)  "The way the shifts work together by passing on useful information at report helps our residents to be safe and comfortable."

Question 18

Which statement regarding the authority of a team leader is accurate?

Accepted Answer

A)  The team leader in a healthcare organization has authority equal to those individuals who comprise the administrative staff. 
B)  The team leader has only as much authority as the team members will allow. 
C)  The team leader relinquishes authority and control as the team gains strength. 
D)  The team leader has control of the team, but no real authority. 
A)  The team leader in a healthcare organization has authority equal to those individuals who comprise the administrative staff. 
B)  The team leader has only as much authority as the team members will allow. 
C)  The team leader relinquishes authority and control as the team gains strength. 
D)  The team leader has control of the team, but no real authority.

Question 19

Which action, taken by the administration of a healthcare facility, would likely hinder the success of self-directed work teams?

Accepted Answer

A)  Ensuring that all members of the teams develop skills in leadership and control. 
B)  Encouraging the creation of specific responsibilities and boundaries for team members. 
C)  Creating organization-wide performance evaluation tools for management to use in uniform fashion for all teams. 
D)  Providing for education in technical, interpersonal, communication, and management skills for all team members. 
A)  Ensuring that all members of the teams develop skills in leadership and control. 
B)  Encouraging the creation of specific responsibilities and boundaries for team members. 
C)  Creating organization-wide performance evaluation tools for management to use in uniform fashion for all teams. 
D)  Providing for education in technical, interpersonal, communication, and management skills for all team members.

Question 20

The nursing unit is adopting the "self-directed work team" model. What benefits are likely to occur because of this decision? Select all that apply.

Accepted Answer

A)  Services will be focused on the patient. 
B)  Centralization will create cost efficiency. 
C)  Use of small teams of nonprofessional staff led by an RN offers cost savings. 
D)  Staff retention and productivity will improve. 
E)  Positive patient, staff, and physician satisfaction. 
A)  Services will be focused on the patient. 
B)  Centralization will create cost efficiency. 
C)  Use of small teams of nonprofessional staff led by an RN offers cost savings. 
D)  Staff retention and productivity will improve. 
E)  Positive patient, staff, and physician satisfaction.

What are the basic group skills necessary for development of an effective team? Select all that apply.

Groupthink can be a barrier to effective team functioning. What are reasons groupthink occurs? Select all that apply.

A work group has completed its first task and meets to evaluate its work prior to engaging in its next task. The leader should recognize which team member comment as requiring restatement, redirection, or refinement?

What does TeamSTEPPS recommend as strategies to sustain this model? Select all that apply.

An interprofessional discharge planning team has received negative feedback from several patients regarding lack of clarity in post-discharge instructions. Which leader statement is most constructive for this team at this point?

The staff nurse has been asked to assume leadership of a work team. Which strategies should this nurse use to increase the team members' trust? Select all that apply.

A nursing team has been gathered to refine documentation procedures. During its second meeting, two members are passive, two struggle impatiently to get the task underway, and two others are dominating and controlling communication. What should the leader do at this point?

What is a major difference between formal teams and informal teams?

A nurse has just been promoted to team leader for a nursing unit and wishes to experience a smooth transition into this job. What is a common mistake made by new team leaders?

The nurse leader has assessed that the healthcare team lacks motivation and as a result is not achieving its goals. What can the leader do to change this situation? Select all that apply.

The hospital's strategic building plan calls for the nursing unit to double in size within the next year. How can planning for this increase best be accomplished?

Choose the situations that represent the qualities of a team rather than those of a group. Select all that apply.

What is the key difference in the charge nurse and the team leaders from the following statements?

Who developed TeamSTEPPS^®?

Which statement, if made by the team leader, would best enhance teamwork on a long-term care nursing unit?

Which statement regarding the authority of a team leader is accurate?

Which action, taken by the administration of a healthcare facility, would likely hinder the success of self-directed work teams?

The nursing unit is adopting the "self-directed work team" model. What benefits are likely to occur because of this decision? Select all that apply.

Conceptual Base for Leadership and Management

Healthcare Policy, Legal Issues, and Ethics in Healthcare Delivery

Operational and Strategic Planning: Change, Innovation, and Decision Making

Organizational Structure for Effective Care Delivery

Healthcare Economics

Acute Care Organizations: an Example of a Healthcare Organization

Publiccommunity Health: Expansion and Need for Leadership

Recruitment and Retention: Meeting Staffing Requirements

Managing Patient-Centered Care

Diversity and Disparities in Health Care

Consumers and Nurses

Improving Teamwork: Collaboration, Coordination, and Conflict Resolution

Effective Staff Communication and Working Relationships

Delegation for Effective Outcomes

Evidence-Based Practice and Management

Healthcare Quality: a Critical Health Policy Issue

Implementing Healthcare Quality Improvement

Healthcare Informatics and Technology

Staff Education to Meet Health Professions Core Competencies and Improve Care

Filters

Exam 12: Developing Interprofessional and Intraprofessional Teams

What are the basic group skills necessary for development of an effective team? Select all that apply.

Groupthink can be a barrier to effective team functioning. What are reasons groupthink occurs? Select all that apply.

A work group has completed its first task and meets to evaluate its work prior to engaging in its next task. The leader should recognize which team member comment as requiring restatement, redirection, or refinement?

What does TeamSTEPPS recommend as strategies to sustain this model? Select all that apply.

An interprofessional discharge planning team has received negative feedback from several patients regarding lack of clarity in post-discharge instructions. Which leader statement is most constructive for this team at this point?

The staff nurse has been asked to assume leadership of a work team. Which strategies should this nurse use to increase the team members' trust? Select all that apply.

A nursing team has been gathered to refine documentation procedures. During its second meeting, two members are passive, two struggle impatiently to get the task underway, and two others are dominating and controlling communication. What should the leader do at this point?

What is a major difference between formal teams and informal teams?

A nurse has just been promoted to team leader for a nursing unit and wishes to experience a smooth transition into this job. What is a common mistake made by new team leaders?

The nurse leader has assessed that the healthcare team lacks motivation and as a result is not achieving its goals. What can the leader do to change this situation? Select all that apply.

The hospital's strategic building plan calls for the nursing unit to double in size within the next year. How can planning for this increase best be accomplished?

Choose the situations that represent the qualities of a team rather than those of a group. Select all that apply.

What is the key difference in the charge nurse and the team leaders from the following statements?

Who developed TeamSTEPPS®?

Which statement, if made by the team leader, would best enhance teamwork on a long-term care nursing unit?

Which statement regarding the authority of a team leader is accurate?

Which action, taken by the administration of a healthcare facility, would likely hinder the success of self-directed work teams?

The nursing unit is adopting the "self-directed work team" model. What benefits are likely to occur because of this decision? Select all that apply.

Conceptual Base for Leadership and Management

Healthcare Policy, Legal Issues, and Ethics in Healthcare Delivery

Operational and Strategic Planning: Change, Innovation, and Decision Making

Organizational Structure for Effective Care Delivery

Healthcare Economics

Acute Care Organizations: an Example of a Healthcare Organization

Publiccommunity Health: Expansion and Need for Leadership

Recruitment and Retention: Meeting Staffing Requirements

Managing Patient-Centered Care

Diversity and Disparities in Health Care

Consumers and Nurses

Improving Teamwork: Collaboration, Coordination, and Conflict Resolution

Effective Staff Communication and Working Relationships

Delegation for Effective Outcomes

Evidence-Based Practice and Management

Healthcare Quality: a Critical Health Policy Issue

Implementing Healthcare Quality Improvement

Healthcare Informatics and Technology

Staff Education to Meet Health Professions Core Competencies and Improve Care

Filters

Who developed TeamSTEPPS^®?