Exam 11: Consumers and Nurses

The nurses who work in the Emergency Department (ED) of a hospital believe that they provide high quality care. Which option best supports that opinion?

A public health team is conducting strategic planning for the next five years of service to the community. The group is reviewing the Healthy People initiative. What help will this be to strategic planning?

The patient states, "I don't want to take this new medication. I looked it up on the Internet and there are so many side effects." How can the nurse best assist this patient?

A patient asks the nurse about the use of information from websites for verifying diagnostic and treatment decisions made by a primary health provider. Which response, made by the nurse, would be most helpful to this patient?

What is an important factor in determining if the PSDA must be followed?

The patient diagnosed with cancer has elected to abandon curative treatment in favor of palliative care. The nurse strongly believes the patient can have a long survival time if curative care continues. What nursing advocacy action is appropriate?

Which of the following examples would not demonstrate patient advocacy by a nurse? Select all that apply

A nurse is being hired to assist patients to navigate the complexities of the healthcare system. What is the most pertinent experience and skill background for this nurse?

The nurses on a unit are working to increase the return of patient satisfaction surveys. Which patients can the nurses expect will be more likely to return these surveys? Select all that apply.

The healthcare consumer has become increasingly concerned about retaining health expenditures. What is the nurse's best advice to this patient?

The nurse is dedicated to the concept of empowering patients and their families by giving advice, emotional support, and providing resources. In which levels of the advocacy continuum is this nurse focused? Select all that apply.

Which of the following had a major impact on increasing healthcare consumerism?

A committee of hospice nurses at a managed care organization is trying to determine what consumers want and need most. What is the best source of relevant information?

What are the goals of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program? Select all that apply.

Which consumer group makes the majority of decisions about healthcare services that directly affect care?

Which statement, made by a nursing student, reflects accurate knowledge of the NAM?

The nursing student is preparing a presentation on the NAM. How should this student characterize the IOM's view of the patient?

A consumer complains about the lack of change in an aspect of the health plan that the consumer noted as negative in an earlier patient satisfaction survey. What is the nurse's best response to this complaint?

Managed care has lost much of its influence in healthcare. Why is managed care still of concern?

Select the groups that are classified as macroconsumers of healthcare. Select all that apply.