Exam 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution

Select the major goals of conflict management. Select all that apply.

A major conflict has arisen among staff nurses regarding holiday days off on the next schedule. One of the nurses has a history of destructive behavior associated with conflict that the nurse manager would like to catch before the behavior affects the operation of the unit. What behaviors, by this nurse, should the manager watch out for? Select all that apply.

The nursing staff members report a problem to their nurse manager by saying, "We know we are going to have a problem with this." This statement illustrates which stage of conflict?

You are a new nurse manager and your mentor who is a nurse manager provides you with some guidelines about coordination. What would your mentor include? Select all that apply.

After a new management company took over the operations of a hospital many changes in policy were made. The nurse manager overhears a conversation in the break room that included comments such as, "I don't know why I even try" and "No one pays any attention to us anyway." What results of these feelings should the nurse manager watch for on the unit? Select all that apply.

The patient, the nurse, and the physician have discussed treatment options and nursing care and have come to an agreement on the patient's plan of care. Which principle does this illustrate?

Which option illustrates that effective negotiation has occurred?

Which option, regarding the benefits of interprofessional collaboration, is accurate?

The staff nurse approaches the nurse manager with a complaint about a physical therapy assistant and states, "She doesn't do the same amount of work as the nursing assistants." After investigating, the manager believes the staff nurse does not understand the PT assistant's role and that is causing stress for the nurse. Which kind of conflict has this situation caused the nurse?

The nurse manager has been working with staff to improve care coordination, but has not met success with this endeavor. Which statements, made by staff, would indicate to this manager that a barrier to coordination exists? Select all that apply.

Which option is related to collaboration between the nurse and patient instead of coordination of patient care?

Select the tools used by healthcare that are focused on coordination of care. Select all that apply.

The nurse is working to make sure all plans for the patient's discharge are complete. Which option best reflects the role in which this nurse is working?

Select the appropriate interventions to discourage verbal abuse between physicians and nurses. Select all that apply.

How is effective coordination related to patient-centered care?

How is the leadership theory of Emotional Intelligence related to collaboration?

There are gender differences in how people negotiate. Choose the option that reflects the way males are thought to negotiate.

The nurse manager is responsible for resolving a conflict. Place the steps of conflict resolution in the order the manager should use. A) Identify the problem behaviors. B) Discuss the situation with those involved. C) Document the facts and their source. D) Report the results to the appropriate supervisor.

A nurse who is often a staff leader frequently comes to the nurse manager with concerns and complaints. When the nurse is reviewed for a merit raise she does not receive it even though the nurse demonstrated excellent work leading the unit change to evidence-based practice. This illustrates use of which type of power by the nurse manager?

The administrative staff has brainstormed for ideas on creating a more collaborative environment in the healthcare agency. Which idea would be the best to develop further?