Question 1

Job satisfaction is important because ________.

Accepted Answer

A)  satisfied employees are less likely to quit their jobs 
B)  satisfied employees are less likely to experience serious accidents 
C)  satisfied employees are more productive that dissatisfied employees 
D)  All of the above 
A)  satisfied employees are less likely to quit their jobs 
B)  satisfied employees are less likely to experience serious accidents 
C)  satisfied employees are more productive that dissatisfied employees 
D)  All of the above D

Question 2

Studies have shown that job dissatisfaction tends to be associated with:

Accepted Answer

A)  high rates of absenteeism. 
B)  low rates of voluntary turnover. 
C)  moderate job performance. 
D)  high unemployment rates. 
A)  high rates of absenteeism. 
B)  low rates of voluntary turnover. 
C)  moderate job performance. 
D)  high unemployment rates. A

Question 3

Table 6.1
Three middle managers are discussing their attitudes about work over lunch. Lee is expressing how much he likes working for his boss, but he dislikes his current work assignment, and he says it's too tedious. He's looking forward to its completion so he can move on to more exciting work. Tim tells his luncheon partners that he's convinced he got his current position because his previous boss wanted to help him along in his career. (Tim doesn't know his previous boss couldn't stand him and wanted to move him out of his area.) Tim is very happy because he believes he has the right skill mix to be successful in his new position. Andrea tells everyone that she is looking for another job. She has been for several months, but "the right thing hasn't come along yet." She has advanced her career by changing jobs every 12-18 months. Their fourth luncheon partner, Leslie, is also unhappy on the job and looking for another position. She believes that her current boss is threatened by her competence and is holding her back from greater opportunities. Leslie wants to stay with the company but wants to work for someone else.
-Refer to Table 6.1. Based on research on job satisfaction and job changes, what results might you predict for Leslie or Andrea when they change jobs?

Accepted Answer

A)  They both will be much more satisfied in a new job. 
B)  Andrea will experience greater satisfaction because of her past success, while Leslie will not because of her attitude toward her boss. 
C)  Their level of dissatisfaction will not change significantly. 
D)  None of these. 
A)  They both will be much more satisfied in a new job. 
B)  Andrea will experience greater satisfaction because of her past success, while Leslie will not because of her attitude toward her boss. 
C)  Their level of dissatisfaction will not change significantly. 
D)  None of these. C

Question 4

Explain the value theory of job satisfaction.

Accepted Answer

The value theory argues that job satisfa

Question 5

Which of the following groups is most likely to report dissatisfaction with their jobs?

Accepted Answer

A)  Hand packers. 
B)  Members of the clergy. 
C)  Education administrators. 
D)  Sculptors. 
A)  Hand packers. 
B)  Members of the clergy. 
C)  Education administrators. 
D)  Sculptors.

Question 6

In terms of organizational commitment, continuance commitment is the strength of a person's desire to work for an organization because he/she agrees with its goals.

Accepted Answer

A) True 
 B)False

Question 7

While prejudice can make the work environment unpleasant for the person it is directed towards, it seldom has any real effect on the individual's career.

Accepted Answer

A) True 
 B)False

Question 8

An individual who believes that the future with the organization will be unpleasant in one or more ways has an affective reason for leaving the company.

Accepted Answer

A) True 
 B)False

Question 9

Over the last two decades, the number of workers reporting being satisfied with their jobs:

Accepted Answer

A)  has been declining. 
B)  has been increasing rapidly. 
C)  initially increased, but then began to drop significantly. 
D)  decreased sharply, but then leveled off. 
A)  has been declining. 
B)  has been increasing rapidly. 
C)  initially increased, but then began to drop significantly. 
D)  decreased sharply, but then leveled off.

Question 10

What are the consequences of job dissatisfaction?

Accepted Answer

People who are dissatisfied with their j

Question 11

Job satisfaction is not a good predictor of:

Accepted Answer

A)  work performance. 
B)  absenteeism. 
C)  voluntary turnover. 
D)  All of the above. 
A)  work performance. 
B)  absenteeism. 
C)  voluntary turnover. 
D)  All of the above.

Question 12

A recent study on diversity found that of the companies surveyed:

Accepted Answer

A)  about 75 % had diversity management policies in place. 
B)  nearly 1/2 of all companies were doing nothing at all. 
C)  about 1/3 of all companies thought diversity management was a top priority. 
D)  83% reported it was a fad, and they were doing nothing in that area. 
A)  about 75 % had diversity management policies in place. 
B)  nearly 1/2 of all companies were doing nothing at all. 
C)  about 1/3 of all companies thought diversity management was a top priority. 
D)  83% reported it was a fad, and they were doing nothing in that area.

Question 13

Max stays with XYZ company because he fears he cannot get another job. This is an example of:

Accepted Answer

A)  a cognitive commitment. 
B)  affective commitment. 
C)  normative commitment. 
D)  continuance commitment. 
A)  a cognitive commitment. 
B)  affective commitment. 
C)  normative commitment. 
D)  continuance commitment.

Question 14

The internalized set of rules and images regarding how to interpret something that has occurred is known as:

Accepted Answer

A)  decision frames. 
B)  honeymoon effect. 
C)  social information processing. 
D)  turnover. 
A)  decision frames. 
B)  honeymoon effect. 
C)  social information processing. 
D)  turnover.

Question 15

Someone who leaves a job because he/she believes that quitting is ethically appropriate because it avoids stagnation is quitting because of normative reason.

Accepted Answer

A) True 
 B)False

Question 16

In China:

Accepted Answer

A)  managers pay less attention to absenteeism than managers do in Canada. 
B)  employees often go home or are absent from work due to illness. 
C)  workers are often paid more for not working due to illness than for working. 
D)  workers are more likely to take time off from work for personal issues than in Canada. 
A)  managers pay less attention to absenteeism than managers do in Canada. 
B)  employees often go home or are absent from work due to illness. 
C)  workers are often paid more for not working due to illness than for working. 
D)  workers are more likely to take time off from work for personal issues than in Canada.

Question 17

Employees with high levels of continuance commitment identify with the goals and values of their organizations.

Accepted Answer

A) True 
 B)False

Question 18

Attitudes are:

Accepted Answer

A)  temporary feelings about something. 
B)  a combination of positive and/or negative feelings about one's job. 
C)  relatively stable clusters of feelings, beliefs, and behavior tendencies. 
D)  negative views of others based on the group one believes they belong to. 
A)  temporary feelings about something. 
B)  a combination of positive and/or negative feelings about one's job. 
C)  relatively stable clusters of feelings, beliefs, and behavior tendencies. 
D)  negative views of others based on the group one believes they belong to.

Question 19

Complaints of prejudice and discrimination are filed at the:

Accepted Answer

A)  Congressional Office. 
B)  Center for Discrimination Studies. 
C)  Equal Employment Opportunity Commission. 
D)  Equal Opportunity Administration. 
A)  Congressional Office. 
B)  Center for Discrimination Studies. 
C)  Equal Employment Opportunity Commission. 
D)  Equal Opportunity Administration.

Question 20

Organizations that offer employees opportunities to participate in decision-making, provide incentives for them to do so, and emphasize opportunities to develop skills have:

Accepted Answer

A)  incentive-based organizational plans. 
B)  participative workplace designs. 
C)  workforce flex-systems. 
D)  high-performance work systems. 
A)  incentive-based organizational plans. 
B)  participative workplace designs. 
C)  workforce flex-systems. 
D)  high-performance work systems.

Job satisfaction is important because ________.

Studies have shown that job dissatisfaction tends to be associated with:

Explain the value theory of job satisfaction.

Which of the following groups is most likely to report dissatisfaction with their jobs?

In terms of organizational commitment, continuance commitment is the strength of a person's desire to work for an organization because he/she agrees with its goals.

While prejudice can make the work environment unpleasant for the person it is directed towards, it seldom has any real effect on the individual's career.

An individual who believes that the future with the organization will be unpleasant in one or more ways has an affective reason for leaving the company.

Over the last two decades, the number of workers reporting being satisfied with their jobs:

What are the consequences of job dissatisfaction?

Job satisfaction is not a good predictor of:

A recent study on diversity found that of the companies surveyed:

Max stays with XYZ company because he fears he cannot get another job. This is an example of:

The internalized set of rules and images regarding how to interpret something that has occurred is known as:

Someone who leaves a job because he/she believes that quitting is ethically appropriate because it avoids stagnation is quitting because of normative reason.

In China:

Employees with high levels of continuance commitment identify with the goals and values of their organizations.

Attitudes are:

Complaints of prejudice and discrimination are filed at the:

Organizations that offer employees opportunities to participate in decision-making, provide incentives for them to do so, and emphasize opportunities to develop skills have:

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

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Exam 6: Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Job satisfaction is important because ________.

Studies have shown that job dissatisfaction tends to be associated with:

Explain the value theory of job satisfaction.

Which of the following groups is most likely to report dissatisfaction with their jobs?

In terms of organizational commitment, continuance commitment is the strength of a person's desire to work for an organization because he/she agrees with its goals.

While prejudice can make the work environment unpleasant for the person it is directed towards, it seldom has any real effect on the individual's career.

An individual who believes that the future with the organization will be unpleasant in one or more ways has an affective reason for leaving the company.

Over the last two decades, the number of workers reporting being satisfied with their jobs:

What are the consequences of job dissatisfaction?

Job satisfaction is not a good predictor of:

A recent study on diversity found that of the companies surveyed:

Max stays with XYZ company because he fears he cannot get another job. This is an example of:

The internalized set of rules and images regarding how to interpret something that has occurred is known as:

Someone who leaves a job because he/she believes that quitting is ethically appropriate because it avoids stagnation is quitting because of normative reason.

In China:

Employees with high levels of continuance commitment identify with the goals and values of their organizations.

Attitudes are:

Complaints of prejudice and discrimination are filed at the:

Organizations that offer employees opportunities to participate in decision-making, provide incentives for them to do so, and emphasize opportunities to develop skills have:

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

Filters