Exam 11: Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Organizational elements such as the rewards system have significant influence on cooperation within an organization.

Ben engages in OCB. According to the text, this is likely to aid the company in:

Benson has been exposed to aggressive behavior for most of his life. The "short fuse" he has developed is an example of:

Nancy becomes aware that her company is emitting toxic waste into a nearby stream. After finding that reporting it to her supervisor does no good, she reports the incident to the press. Nancy's behavior is an example of:

David gave very negative feedback to Fred. This feedback angered Fred. This is an example of what cause of conflict?

When a third party has the power to impose the terms of an agreement, you have:

Regarding personal orientations toward cooperation, people whose primary motive is doing better than others are described as:

Psychological contracts vary with respect ________.

Which of the following is an example of constructive organizational deviance?

Conflict may motivate people to appreciate each other's positions more fully.

In ________, the arbitrator may offer the parties involved any package of terms he/she desires.

Constructive criticism is characterized by all of the following EXCEPT:

Enrico is a salesman who is always trying to maximize his sales, often at the expense of others. His behavior is an example of:

Table 11.2 A team of business students is working on a semester-long class project. The nature of the project is additive, each team member must have information from several other team members in order to complete his/her portion of the project. In a group meeting, Joe tells Amanda that if she will proofread his part of the paper, he'll set up the spreadsheet formulas for her calculations. Amanda tells him no thanks. She's not really concerned about the quality of his section of the project and she'd just as soon work on her own. She thinks she can do a much better job than Joe setting up the spreadsheet. Another member of the team, Celine, wants everyone to have the same outcome from this project. She cautions those with weak work to improve it and asks the stars to tone down their work a bit so as to not embarrass the weaker members of the team. Paul wants to maximize the outcome of this project for everyone. He wants everyone to experience complete satisfaction with the process, the project, and their final grade. The reality is that the team will receive two grades. There will be a team grade and then each individual will receive a separate grade on his/her section. The grades are weighted 40/60. -Refer to Table 11.2. Joe's offer to Amanda is an example of:

Michele focuses on "defeating" others, getting more recognition than they do etc., even when she is working on a project together with them. She has an individualistic orientation to cooperation.

Explain how an organizational reward system can affect cooperation.

All of the following are characteristics of the Constant Critic EXCEPT:

From society's point of view, whistle blowing is usually considered a pro-social action.

Table 11.1 Students from an organizational behavior class are studying group conflict and cooperation by observing the work of academic committees on their campus. They notice that some faculty seem to go out of their way to do things for their committee and committee members, yet have no hope of any type of return for these actions. Some student members of committees are doing more than is expected of them, even though they don't have to, and they frankly don't expect an return for their actions. These students have found that the committees treat them as peers, the faculty treat them fairly, and that they actually have a voice in the processes. -Refer to Table 11.1. Students' committee behavior is an example of:

When using arbitration, if both parties retain the right to reject the recommended agreement, you have: