Question 1

According to research, which of the following report the highest levels of job satisfaction?

Accepted Answer

A)  Firefighters. 
B)  Bartenders. 
C)  Roofers. 
D)  Waiters. 
A)  Firefighters. 
B)  Bartenders. 
C)  Roofers. 
D)  Waiters.

Question 2

Employees who have high levels of affective commitment to their organizations:

Accepted Answer

A)  do not care about the goals of their organizations. 
B)  have little effect on the financial performance of their employers. 
C)  are less likely to resign or be absent from their organizations. 
D)  are unwilling to make sacrifices for their employers. 
A)  do not care about the goals of their organizations. 
B)  have little effect on the financial performance of their employers. 
C)  are less likely to resign or be absent from their organizations. 
D)  are unwilling to make sacrifices for their employers.

Question 3

For every dollar earned by men, women earn:

Accepted Answer

A)  53.5 cents. 
B)  63 cents. 
C)  77 .5 cents. 
D)  92 cents. 
A)  53.5 cents. 
B)  63 cents. 
C)  77 .5 cents. 
D)  92 cents.

Question 4

Research shows:

Accepted Answer

A)  that job satisfaction and the financial performance of an organization are unrelated. 
B)  good financial performance in an organization promotes high levels of job satisfaction. 
C)  employee job satisfaction has no effect on financial performance. 
D)  absenteeism is higher than average in companies with good financial performance. 
A)  that job satisfaction and the financial performance of an organization are unrelated. 
B)  good financial performance in an organization promotes high levels of job satisfaction. 
C)  employee job satisfaction has no effect on financial performance. 
D)  absenteeism is higher than average in companies with good financial performance.

Question 5

Suppose Larry has been looking for another job, but his boss and co-workers pressure him to stay. If Larry stays, it is an example of:

Accepted Answer

A)  affective commitment. 
B)  normative commitment. 
C)  hygiene commitment. 
D)  continuance commitment. 
A)  affective commitment. 
B)  normative commitment. 
C)  hygiene commitment. 
D)  continuance commitment.

Question 6

Instituting cafeteria style benefit plans will help to promote:

Accepted Answer

A)  organizational citizenship behaviors. 
B)  quality of supervision. 
C)  decentralization. 
D)  job satisfaction. 
A)  organizational citizenship behaviors. 
B)  quality of supervision. 
C)  decentralization. 
D)  job satisfaction.

Question 7

Generally speaking, companies are doing more, not less, to encourage diversity.

Accepted Answer

A) True 
 B)False

Question 8

A two-year study that traced the levels of job satisfaction and absenteeism of health-care workers revealed that ________.

Accepted Answer

A)  absenteeism declined when satisfaction rose, and absenteeism rose when satisfaction declined 
B)  absenteeism rose when satisfaction rose, and absenteeism declined when satisfaction declined 
C)  the relationship between levels of job satisfaction and absenteeism could not be measured 
D)  changes in the levels of satisfaction had no appreciable effect on rates of absenteeism 
A)  absenteeism declined when satisfaction rose, and absenteeism rose when satisfaction declined 
B)  absenteeism rose when satisfaction rose, and absenteeism declined when satisfaction declined 
C)  the relationship between levels of job satisfaction and absenteeism could not be measured 
D)  changes in the levels of satisfaction had no appreciable effect on rates of absenteeism

Question 9

Joe believes that most of his company's employees are fairly aware of cultural differences among the diverse workforce. But he feels they need some help in alleviating misunderstandings that may come from those differences. To help this problem he should implement what type of training?

Accepted Answer

A)  Cross-cultural understanding 
B)  Intercultural communication 
C)  Facilitation skills 
D)  Flexibility and adaptability 
A)  Cross-cultural understanding 
B)  Intercultural communication 
C)  Facilitation skills 
D)  Flexibility and adaptability

Question 10

When people are willing to stay in an organization because they share its goals, they have:

Accepted Answer

A)  a normative commitment. 
B)  an affective commitment. 
C)  a cognitive commitment. 
D)  a continuance commitment. 
A)  a normative commitment. 
B)  an affective commitment. 
C)  a cognitive commitment. 
D)  a continuance commitment.

Question 11

The "shock to the system" helps to explain:

Accepted Answer

A)  hangover effect. 
B)  decision frames. 
C)  honeymoon effect. 
D)  voluntary turnover. 
A)  hangover effect. 
B)  decision frames. 
C)  honeymoon effect. 
D)  voluntary turnover.

Question 12

Table 6.1
Three middle managers are discussing their attitudes about work over lunch. Lee is expressing how much he likes working for his boss, but he dislikes his current work assignment, and he says it's too tedious. He's looking forward to its completion so he can move on to more exciting work. Tim tells his luncheon partners that he's convinced he got his current position because his previous boss wanted to help him along in his career. (Tim doesn't know his previous boss couldn't stand him and wanted to move him out of his area.) Tim is very happy because he believes he has the right skill mix to be successful in his new position. Andrea tells everyone that she is looking for another job. She has been for several months, but "the right thing hasn't come along yet." She has advanced her career by changing jobs every 12-18 months. Their fourth luncheon partner, Leslie, is also unhappy on the job and looking for another position. She believes that her current boss is threatened by her competence and is holding her back from greater opportunities. Leslie wants to stay with the company but wants to work for someone else.
-Refer to Table 6.1. In terms of the components of an attitude, Lee's comments reveal the ________ component more than any other component of his attitudes toward work.

Accepted Answer

A)  behavioral 
B)  cognitive 
C)  affective 
D)  evaluative 
A)  behavioral 
B)  cognitive 
C)  affective 
D)  evaluative

Question 13

Informal collections of individuals who share a common identity with regard to factors such as race or ethnicity are affinity groups.

Accepted Answer

A) True 
 B)False

Question 14

Define attitude and describe its three major components.

Accepted Answer

Attitudes are relatively stable clusters

Question 15

Name and explain the three types of organizational commitment.

Accepted Answer

The three types of organizational commit

Question 16

When we speak of liking or disliking someone or something, we are talking about the ________ component of our attitude toward that person or object.

Accepted Answer

A)  behavioral 
B)  cognitive 
C)  affective 
D)  evaluative 
A)  behavioral 
B)  cognitive 
C)  affective 
D)  evaluative

Question 17

In a study conducted in the People's Republic of China, companies that used maintenance-oriented practices used to manage human resources ________.

Accepted Answer

A)  increased continuance commitment, thus boosting financial performance 
B)  increased affective commitment, but stunted financial performance 
C)  increased continuance commitment, which left financial performance unchanged 
D)  increased normative commitment and increased financial performance 
A)  increased continuance commitment, thus boosting financial performance 
B)  increased affective commitment, but stunted financial performance 
C)  increased continuance commitment, which left financial performance unchanged 
D)  increased normative commitment and increased financial performance

Question 18

The results of 30 years of affirmative action programs are:

Accepted Answer

A)  not clear. 
B)  women and minorities are in a worse position than they were. 
C)  minorities have advanced but women have not. 
D)  they have been effective in bringing women and minorities into the workforce. 
A)  not clear. 
B)  women and minorities are in a worse position than they were. 
C)  minorities have advanced but women have not. 
D)  they have been effective in bringing women and minorities into the workforce.

Question 19

Values theory suggests that:

Accepted Answer

A)  the values of the supervisor impact worker motivation. 
B)  what needs to be changed to improve job satisfaction is not the same for all people. 
C)  coworker values will enhance employee motivation. 
D)  employees will withdraw from their jobs only at a certain threshold of dissatisfaction. 
A)  the values of the supervisor impact worker motivation. 
B)  what needs to be changed to improve job satisfaction is not the same for all people. 
C)  coworker values will enhance employee motivation. 
D)  employees will withdraw from their jobs only at a certain threshold of dissatisfaction.

Question 20

Organizations with high-performance work systems demonstrate all of the following except:

Accepted Answer

A)  opportunities for employees to participate in decision-making. 
B)  unsafe work environments. 
C)  incentives created to encourage employees to participate in decision-making. 
D)  opportunities to develop skills. 
A)  opportunities for employees to participate in decision-making. 
B)  unsafe work environments. 
C)  incentives created to encourage employees to participate in decision-making. 
D)  opportunities to develop skills.

According to research, which of the following report the highest levels of job satisfaction?

Employees who have high levels of affective commitment to their organizations:

For every dollar earned by men, women earn:

Research shows:

Suppose Larry has been looking for another job, but his boss and co-workers pressure him to stay. If Larry stays, it is an example of:

Instituting cafeteria style benefit plans will help to promote:

Generally speaking, companies are doing more, not less, to encourage diversity.

A two-year study that traced the levels of job satisfaction and absenteeism of health-care workers revealed that ________.

Joe believes that most of his company's employees are fairly aware of cultural differences among the diverse workforce. But he feels they need some help in alleviating misunderstandings that may come from those differences. To help this problem he should implement what type of training?

When people are willing to stay in an organization because they share its goals, they have:

The "shock to the system" helps to explain:

Informal collections of individuals who share a common identity with regard to factors such as race or ethnicity are affinity groups.

Define attitude and describe its three major components.

Name and explain the three types of organizational commitment.

When we speak of liking or disliking someone or something, we are talking about the ________ component of our attitude toward that person or object.

In a study conducted in the People's Republic of China, companies that used maintenance-oriented practices used to manage human resources ________.

The results of 30 years of affirmative action programs are:

Values theory suggests that:

Organizations with high-performance work systems demonstrate all of the following except:

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

Filters

Exam 6: Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

According to research, which of the following report the highest levels of job satisfaction?

Employees who have high levels of affective commitment to their organizations:

For every dollar earned by men, women earn:

Research shows:

Suppose Larry has been looking for another job, but his boss and co-workers pressure him to stay. If Larry stays, it is an example of:

Instituting cafeteria style benefit plans will help to promote:

Generally speaking, companies are doing more, not less, to encourage diversity.

A two-year study that traced the levels of job satisfaction and absenteeism of health-care workers revealed that ________.

Joe believes that most of his company's employees are fairly aware of cultural differences among the diverse workforce. But he feels they need some help in alleviating misunderstandings that may come from those differences. To help this problem he should implement what type of training?

When people are willing to stay in an organization because they share its goals, they have:

The "shock to the system" helps to explain:

Informal collections of individuals who share a common identity with regard to factors such as race or ethnicity are affinity groups.

Define attitude and describe its three major components.

Name and explain the three types of organizational commitment.

When we speak of liking or disliking someone or something, we are talking about the ________ component of our attitude toward that person or object.

In a study conducted in the People's Republic of China, companies that used maintenance-oriented practices used to manage human resources ________.

The results of 30 years of affirmative action programs are:

Values theory suggests that:

Organizations with high-performance work systems demonstrate all of the following except:

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

Filters