Exam 9: Resolving Conflicts With Others

Alex has been severely criticized by his boss. He deals with the problem by saying to himself, "The criticism I received is good because it will prevent me from repeating that mistake." Alex is engaging in

Linda Yang, a labour relations specialist, wants each side to leave the negotiating table well satisfied. Yang is best advised to use which style of conflict management?

The negotiating strategy focus on interests, not positions calls for the negotiator to

Knowing one's best alternative to a negotiated agreement is designed to help a person

A personality clash refers to the fact that sometimes people

"Incivility" specifically refers to

You are interested in purchasing a speedboat on sale for $33,000. You make an offer of $27,500, thereby using the negotiating tactic

According to recent Canadian surveys, more than ___ percent of working women surveyed reported an incident of sexual harassment in the previous year.

An employee can use anger to his advantage by

A major component of cognitive restructuring is to

Circle a source of interpersonal conflict NOT listed in the text.

According to the Survey of Sexual Harassment in Public Places and Work

When a situation has to be mediated

The method of identifying the true source of conflict and resolving it systematically is called

According to the text, if a co-worker tells sexually oriented jokes that you find offensive, your first course of action should be to

The most common adverse consequence of sexual harassment is

Which action is NOT seen as a form of sexual harassment?

Sam and Muriel argue over who gets to use the new desktop computer. Their conflict is best classified as

Work-family conflict occurs when

The bargaining technique make small concessions gradually