Exam 1: A Framework for Interpersonal Skill Development

A need NOT covered in this text under universal training needs is

An important way of identifying developmental needs is through

A key aspect of interpersonal skills training is that the

Internal customers are

In the basic learning model, "assessing reality" refers to

The first step in the learning model is

The final step in the learning model is

Positive political skills

A developmental need refers to

Which is a universal training need that includes positive self-talk?

Which one of the following is the most important factor for bringing about the development of a new interpersonal skill?

The action plan in the learning model refers to

Which one is NOT a developmental need listed in the text?

Which one of the following has been identified as a powerful on-the-job learning experience?

An important requirement at each stage of the model for acquiring skills is

Jobs requiring interaction with people require a combination of

A good example of informal learning would be

The difference between soft skills and hard skills refers to the distinction between

Informal learning on the job generally refers to learning that

A universal training need refers to