Question 1

From an interpersonal-skill standpoint, select a ring tone that might be heard in the office that

Accepted Answer

A)  is close to a conventional ring tone. 
B)  is quite loud so as to bring attention to yourself. 
C)  plays out a familiar melody. 
D)  sounds like an alarm to show your importance. 
A)  is close to a conventional ring tone. 
B)  is quite loud so as to bring attention to yourself. 
C)  plays out a familiar melody. 
D)  sounds like an alarm to show your importance. A

Question 2

With respect to the harassment of coworkers, information technology has

Accepted Answer

A)  made the process much more difficult. 
B)  facilitated the process. 
C)  made harassment a violation of the law. 
D)  lessened the opportunities for harassment. 
A)  made the process much more difficult. 
B)  facilitated the process. 
C)  made harassment a violation of the law. 
D)  lessened the opportunities for harassment. A

Question 3

A major problem with accessing social networking sites for non-business matters during working hours is that it will often interpreted often as a

Accepted Answer

A)  overemphasis on technical skill in contrast to interpersonal skill. 
B)  desire to be fired. 
C)  sign of insensitivity and immaturity. 
D)  unsuccessful attempt at attaining a work and personal life balance. 
A)  overemphasis on technical skill in contrast to interpersonal skill. 
B)  desire to be fired. 
C)  sign of insensitivity and immaturity. 
D)  unsuccessful attempt at attaining a work and personal life balance. C

Question 4

A major human relations problem noted with multitasking is that it often

Accepted Answer

A)  creates a strong bond between the receiver and sender of the message. 
B)  creates an ethical problem for the receiver and sender of the message. 
C)  trivializes the person with whom the multitasking person is dealing. 
D)  over-inflates the ego of the person with whom the multitasking person is dealing. 
A)  creates a strong bond between the receiver and sender of the message. 
B)  creates an ethical problem for the receiver and sender of the message. 
C)  trivializes the person with whom the multitasking person is dealing. 
D)  over-inflates the ego of the person with whom the multitasking person is dealing.

Question 5

The concept of an "electronic pet" refers to the idea that

Accepted Answer

A)  many people pay their cellphone bill in preference to buying pet food 
B)  many workers now give pet names to their cell phone. 
C)  cell phones can be equipped with animal-sounding ring tones. 
D)  many people have a physical attachment to their cell phones. 
A)  many people pay their cellphone bill in preference to buying pet food 
B)  many workers now give pet names to their cell phone. 
C)  cell phones can be equipped with animal-sounding ring tones. 
D)  many people have a physical attachment to their cell phones.

Question 6

A major communication problem associated with telecommuting is that such work

Accepted Answer

A)  often lacks a solid human connection. 
B)  most telecommuters are unlikely to respond to e-mail. 
C)  provides limited opportunities for phone conversations. 
D)  results in excessive face-to-face interactions with coworkers. 
A)  often lacks a solid human connection. 
B)  most telecommuters are unlikely to respond to e-mail. 
C)  provides limited opportunities for phone conversations. 
D)  results in excessive face-to-face interactions with coworkers.

Question 7

Which one of the following is not a recommended technique participating in a webcam interview?

Accepted Answer

A)  Create an uncluttered area around your computer. 
B)  Place a bright light behind your back. 
C)  Dress as if you were having an in-person interview. 
D)  Place your face about six inches from the computer screen. 
A)  Create an uncluttered area around your computer. 
B)  Place a bright light behind your back. 
C)  Dress as if you were having an in-person interview. 
D)  Place your face about six inches from the computer screen.

Question 8

With respect to taking medical or legal calls in the office on your cellphone,

Accepted Answer

A)  keep your cell phone at hand so you can take the call immediately. 
B)  take the call, but act as if you are angry because you work is interrupted. 
C)  advise work associates in advance that you might be receiving such a call. 
D)  politely tell your work associates to stop talking so you can better hear this important call. 
A)  keep your cell phone at hand so you can take the call immediately. 
B)  take the call, but act as if you are angry because you work is interrupted. 
C)  advise work associates in advance that you might be receiving such a call. 
D)  politely tell your work associates to stop talking so you can better hear this important call.

Question 9

A major problem with sending instant messages to people is that the message

Accepted Answer

A)  usually only makes sense to tech-savvy workers. 
B) gives the impression of the sender being disorganized. 
C)  can be quite disruptive to the other person 
D)  is typically in violation of company policy. 
A)  usually only makes sense to tech-savvy workers. 
B) gives the impression of the sender being disorganized. 
C)  can be quite disruptive to the other person 
D)  is typically in violation of company policy.

Question 10

Should you have to take a cellphone call while interacting with a work associate, it is recommended that you

Accepted Answer

A)  take the call on the spot to avoid wasting time. 
B)  move about fifteen feet (five metres) away to take the call. 
C)  Use the speakerphone function so your work associate will understand the importance of the call. 
D)  invite your work associate to speak to the caller. 
A)  take the call on the spot to avoid wasting time. 
B)  move about fifteen feet (five metres) away to take the call. 
C)  Use the speakerphone function so your work associate will understand the importance of the call. 
D)  invite your work associate to speak to the caller.

Question 11

A major human relations challenge in using presentation technology is to

Accepted Answer

A) find one good joke to fit each slide. 
B)  maintain a human presence while still making effective use of the technology. 
C)  get the projector to work without swearing. d .gain acceptance for the idea of presentation technology. 
A) find one good joke to fit each slide. 
B)  maintain a human presence while still making effective use of the technology. 
C)  get the projector to work without swearing. d .gain acceptance for the idea of presentation technology.

Question 12

A point of etiquette to keep in mind when sending e-mail is that

Accepted Answer

A)  rules of etiquette do not apply to e?mail. 
B)  the way in which you send a message tells something about you. 
C)  using line justification is a heavy insult. 
D)  salutations such as "Dear ____________" are now regarded as poor etiquette. 
A)  rules of etiquette do not apply to e?mail. 
B)  the way in which you send a message tells something about you. 
C)  using line justification is a heavy insult. 
D)  salutations such as "Dear ____________" are now regarded as poor etiquette.

Question 13

Your online reputation will often reflect on your interpersonal skills because

Accepted Answer

A)  workers who have a large number of listings are thought to lack good people skills. 
B)  any type of publicity suggests that you are popular. 
C)  posts about you lead to inferences about your interpersonal skills. 
D)  employers are hesitant to promote people who do not have large followings on social media sites. 
A)  workers who have a large number of listings are thought to lack good people skills. 
B)  any type of publicity suggests that you are popular. 
C)  posts about you lead to inferences about your interpersonal skills. 
D)  employers are hesitant to promote people who do not have large followings on social media sites.

Question 14

When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to:

Accepted Answer

A)  avoid using your cell phone for calls or text messaging. 
B) send the person with you a text message, just for fun. 
C)  make repeated calls, using hands-free equipment. 
D)  use your cell phone just when you have stopped your vehicle for a red light or stop sign. 
A)  avoid using your cell phone for calls or text messaging. 
B) send the person with you a text message, just for fun. 
C)  make repeated calls, using hands-free equipment. 
D)  use your cell phone just when you have stopped your vehicle for a red light or stop sign.

Question 15

A recommended way of demonstrating positive interpersonal skills through social networking is to

Accepted Answer

A)  invite anybody you can find to be a friend or follower. 
B)  show loyalty by making gracious comments about your employer. 
C)  lower your level of writing skills to that of the silliest bloggers. 
D)  blitz managers in the company with flattering messages. 
A)  invite anybody you can find to be a friend or follower. 
B)  show loyalty by making gracious comments about your employer. 
C)  lower your level of writing skills to that of the silliest bloggers. 
D)  blitz managers in the company with flattering messages.

Question 16

From an interpersonal standpoint, instant messaging has

Accepted Answer

A)  decreased rudeness because face-to-face interaction is more limited. 
B)  multiplied the opportunities for rudeness because it is so intrusive. 
C)  helped workers become more civil and refined. 
D)  helped workers develop patience in interacting with each other. 
A)  decreased rudeness because face-to-face interaction is more limited. 
B)  multiplied the opportunities for rudeness because it is so intrusive. 
C)  helped workers become more civil and refined. 
D)  helped workers develop patience in interacting with each other.

Question 17

Using a laptop computer during a business meeting is likely to reflect good interpersonal skill when

Accepted Answer

A)  the laptop is used to access information relevant to the meeting. 
B)  the user places the laptop under the conference table. 
C)  a PowerPoint presentation is going on. 
D)  other meeting participants are doing the same thing. 
A)  the laptop is used to access information relevant to the meeting. 
B)  the user places the laptop under the conference table. 
C)  a PowerPoint presentation is going on. 
D)  other meeting participants are doing the same thing.

Question 18

Rafael sends an e-mail insulting the CEO to a coworker in another department. The message is now the property of

Accepted Answer

A)  Rafael. 
B)  the recipient. 
C)  the CEO 
D)  the company. 
A)  Rafael. 
B)  the recipient. 
C)  the CEO 
D)  the company.

Question 19

A major negative about wearing a cellphone ear piece while interacting with a coworker is that it suggests that you

Accepted Answer

A)  may be spying on other conversations. 
B)  are bored with your job. 
C)  do not intend to remain fully engaged in your conversation. 
D)  are probably listening to music. 
A)  may be spying on other conversations. 
B)  are bored with your job. 
C)  do not intend to remain fully engaged in your conversation. 
D)  are probably listening to music.

Question 20

One reason for the increasing popularity of Webcam interviews is that they

Accepted Answer

A)  reduce company travel costs associated with recruiting. 
B)  are a legal way of engaging in job discrimination. 
C)  show most job candidates in their most favorable light. 
D)  take the focus away from the interpersonal skills of job candidates. 
A)  reduce company travel costs associated with recruiting. 
B)  are a legal way of engaging in job discrimination. 
C)  show most job candidates in their most favorable light. 
D)  take the focus away from the interpersonal skills of job candidates.

From an interpersonal-skill standpoint, select a ring tone that might be heard in the office that

With respect to the harassment of coworkers, information technology has

A major problem with accessing social networking sites for non-business matters during working hours is that it will often interpreted often as a

A major human relations problem noted with multitasking is that it often

The concept of an "electronic pet" refers to the idea that

A major communication problem associated with telecommuting is that such work

Which one of the following is not a recommended technique participating in a webcam interview?

With respect to taking medical or legal calls in the office on your cellphone,

A major problem with sending instant messages to people is that the message

Should you have to take a cellphone call while interacting with a work associate, it is recommended that you

A major human relations challenge in using presentation technology is to

A point of etiquette to keep in mind when sending e-mail is that

Your online reputation will often reflect on your interpersonal skills because

When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to:

A recommended way of demonstrating positive interpersonal skills through social networking is to

From an interpersonal standpoint, instant messaging has

Using a laptop computer during a business meeting is likely to reflect good interpersonal skill when

Rafael sends an e-mail insulting the CEO to a coworker in another department. The message is now the property of

A major negative about wearing a cellphone ear piece while interacting with a coworker is that it suggests that you

One reason for the increasing popularity of Webcam interviews is that they

A Framework for Interpersonal Skill Development

Understanding Individual Differences

Building Self-Esteem and Self-Confidence

Interpersonal Communication

Developing Teamwork Skills

Group Problem-Solving and Decision-Making

Cross-Cultural Relations and Diversity

Resolving Conflicts With Others

Becoming an Effective Leader

Skills for Motivating and Helping Others

Positive Political Skills

Customer Satisfaction Skills

Enhancing Ethical Behaviour

Personal Productivity and Stress Management

Job Search and Career Management Skills

Filters

Exam 5: Interpersonal Skills in the Digital World

From an interpersonal-skill standpoint, select a ring tone that might be heard in the office that

With respect to the harassment of coworkers, information technology has

A major problem with accessing social networking sites for non-business matters during working hours is that it will often interpreted often as a

A major human relations problem noted with multitasking is that it often

The concept of an "electronic pet" refers to the idea that

A major communication problem associated with telecommuting is that such work

Which one of the following is not a recommended technique participating in a webcam interview?

With respect to taking medical or legal calls in the office on your cellphone,

A major problem with sending instant messages to people is that the message

Should you have to take a cellphone call while interacting with a work associate, it is recommended that you

A major human relations challenge in using presentation technology is to

A point of etiquette to keep in mind when sending e-mail is that

Your online reputation will often reflect on your interpersonal skills because

When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to:

A recommended way of demonstrating positive interpersonal skills through social networking is to

From an interpersonal standpoint, instant messaging has

Using a laptop computer during a business meeting is likely to reflect good interpersonal skill when

Rafael sends an e-mail insulting the CEO to a coworker in another department. The message is now the property of

A major negative about wearing a cellphone ear piece while interacting with a coworker is that it suggests that you

One reason for the increasing popularity of Webcam interviews is that they

A Framework for Interpersonal Skill Development

Understanding Individual Differences

Building Self-Esteem and Self-Confidence

Interpersonal Communication

Developing Teamwork Skills

Group Problem-Solving and Decision-Making

Cross-Cultural Relations and Diversity

Resolving Conflicts With Others

Becoming an Effective Leader

Skills for Motivating and Helping Others

Positive Political Skills

Customer Satisfaction Skills

Enhancing Ethical Behaviour

Personal Productivity and Stress Management

Job Search and Career Management Skills

Filters