Question 1

One of the production-blocking mechanisms noted in brainstorming is

Accepted Answer

A)  synergy. 
B)  groupthink. 
C)  evaluation apprehension. 
D)  spontaneous expression. 
A)  synergy. 
B)  groupthink. 
C)  evaluation apprehension. 
D)  spontaneous expression. C

Question 2

During electronic brainstorming, suggestions from group members are

Accepted Answer

A)  stored in a file for review at a later time. 
B)  entered into the computer and seen by other group members. 
C)  edited automatically for spelling and grammar. 
D)  processed through a cellular telephone. 
A)  stored in a file for review at a later time. 
B)  entered into the computer and seen by other group members. 
C)  edited automatically for spelling and grammar. 
D)  processed through a cellular telephone. B

Question 3

Alternative solutions developed by members in the nominal group technique are

Accepted Answer

A)  submitted to a brainstorming group. 
B)  submitted to the leader who performs the evaluation. 
C)  evaluated in group discussion. 
D)  evaluated independently by group members. 
A)  submitted to a brainstorming group. 
B)  submitted to the leader who performs the evaluation. 
C)  evaluated in group discussion. 
D)  evaluated independently by group members. D

Question 4

An important connection between interpersonal relations and problem solving is that

Accepted Answer

A)  many key problems are solved by groups. 
B)  interpersonal relations must be set aside during problem solving. 
C)  most key problems are solved by two people at a time. 
D)  interpersonal relations inhibit problem solving. 
A)  many key problems are solved by groups. 
B)  interpersonal relations must be set aside during problem solving. 
C)  most key problems are solved by two people at a time. 
D)  interpersonal relations inhibit problem solving.

Question 5

The last step for effective group decision making is

Accepted Answer

A)  write a report. 
B)  analyze the cause. 
C)  provide for evaluation and accountability. 
D)  develop an action plan. 
A)  write a report. 
B)  analyze the cause. 
C)  provide for evaluation and accountability. 
D)  develop an action plan.

Question 6

A major problem noted with the political decision-making model is that people

Accepted Answer

A)  put too much effort into evaluating alternatives 
B)  place too much emphasis on the scientific method. 
C)  block out information that conflicts with their personal biases. 
D)  forget about the importance of personal biases in decision-making. 
A)  put too much effort into evaluating alternatives 
B)  place too much emphasis on the scientific method. 
C)  block out information that conflicts with their personal biases. 
D)  forget about the importance of personal biases in decision-making.

Question 7

Which one of the following techniques is particularly recommended when you need to know how people would react to the alternatives to the problem at hand?

Accepted Answer

A)  group brainstorming 
B)  private brainstorming 
C)  quality circles 
D)  nominal group technique 
A)  group brainstorming 
B)  private brainstorming 
C)  quality circles 
D)  nominal group technique

Question 8

A key feature of the nominal group technique is that the members first present their ideas

Accepted Answer

A)  after engaging in group brainstorming. 
B)  in private to the group leader. 
C)  without interacting with group members. 
D)  for evaluation by group members. 
A)  after engaging in group brainstorming. 
B)  in private to the group leader. 
C)  without interacting with group members. 
D)  for evaluation by group members.

Question 9

Which is an example of constructive nonverbal communication during a meeting?

Accepted Answer

A)  Shaking your head 
B)  Checking your cell phone 
C)  Offering compromise solutions 
D)  Maintaining eye contact with the speaker 
A)  Shaking your head 
B)  Checking your cell phone 
C)  Offering compromise solutions 
D)  Maintaining eye contact with the speaker

Question 10

To ensure disagreements in group decision-making will not hinder the process, teams should

Accepted Answer

A)  immediately terminate the discussion and reconvene when cooler heads prevail. 
B)  confront the dissenter after the meeting and ask him or her to become a better team player. 
C)  encourage contentious debate. 
D)  let dissenters speak freely about doubts, but in a collaborative way. 
A)  immediately terminate the discussion and reconvene when cooler heads prevail. 
B)  confront the dissenter after the meeting and ask him or her to become a better team player. 
C)  encourage contentious debate. 
D)  let dissenters speak freely about doubts, but in a collaborative way.

Question 11

In brainstorming, how should the group handle a seemingly outlandish idea?

Accepted Answer

A)  Quietly discourage its originator 
B)  Welcome it 
C)  Ask for clarification 
D)  Ask that it be put in writing 
A)  Quietly discourage its originator 
B)  Welcome it 
C)  Ask for clarification 
D)  Ask that it be put in writing

Question 12

The probability of a group solving a problem well increases when the group

Accepted Answer

A)  reduces the use of brainstorming. 
B)  follows a systematic procedure. 
C)  gives each member one vote. 
D)  engages in groupthink. 
A)  reduces the use of brainstorming. 
B)  follows a systematic procedure. 
C)  gives each member one vote. 
D)  engages in groupthink.

Question 13

In managing disagreement, positive outcomes develop if

Accepted Answer

A)  dissenters feel that they have the freedom to express doubt. 
B)  doubts should be expressed as a sole member of the group, not speaking for the group as a whole (collaboratively). 
C)  anger is not permitted. 
D)  dissenters are not given permission to vent their doubt. 
A)  dissenters feel that they have the freedom to express doubt. 
B)  doubts should be expressed as a sole member of the group, not speaking for the group as a whole (collaboratively). 
C)  anger is not permitted. 
D)  dissenters are not given permission to vent their doubt.

Question 14

A key feature of electronic brainstorming is that

Accepted Answer

A)  all members read the suggestions of the other members at the same time. 
B)  group members search for electronic solutions to problems. 
C)  members of the group communicate by electronic mail after the brainstorming session. 
D)  the delete key is applied to worthless suggestions. 
A)  all members read the suggestions of the other members at the same time. 
B)  group members search for electronic solutions to problems. 
C)  members of the group communicate by electronic mail after the brainstorming session. 
D)  the delete key is applied to worthless suggestions.

Question 15

Groups in "inquiry" mode are

Accepted Answer

A)  looking to blame someone for a problem. 
B)  seeking the best alternative to a problem. 
C)  stuck in a mode where they are asking too many questions and making no decisions. 
D)  spending a lot of money. 
A)  looking to blame someone for a problem. 
B)  seeking the best alternative to a problem. 
C)  stuck in a mode where they are asking too many questions and making no decisions. 
D)  spending a lot of money.

Question 16

The best size for a brainstorming team is

Accepted Answer

A)  twenty or more. 
B)  ten to fifteen. 
C)  five to seven. 
D)  zero to five. 
A)  twenty or more. 
B)  ten to fifteen. 
C)  five to seven. 
D)  zero to five.

Question 17

Group members in "advocacy" mode are

Accepted Answer

A)  also involved in inquiry. 
B)  likely to stick together as a team. 
C)  likely to collaborate to find solutions. 
D)  approaching decision-making as a contest with the intent of selecting the winning alternative. 
A)  also involved in inquiry. 
B)  likely to stick together as a team. 
C)  likely to collaborate to find solutions. 
D)  approaching decision-making as a contest with the intent of selecting the winning alternative.

Question 18

The decision-making step in which the group comes to agreement on the nature of the problem is called

Accepted Answer

A)  identifying the problem. 
B)  analyzing the cause. 
C)  searching for alternative solutions. 
D)  clarifying the problem. 
A)  identifying the problem. 
B)  analyzing the cause. 
C)  searching for alternative solutions. 
D)  clarifying the problem.

Question 19

A common reason for using groupware is to

Accepted Answer

A)  minimize written and spoken contact among group members. 
B)  communicate when it would not otherwise be possible. 
C)  eliminate the need for team leaders. 
D)  create more travel opportunities for group members. 
A)  minimize written and spoken contact among group members. 
B)  communicate when it would not otherwise be possible. 
C)  eliminate the need for team leaders. 
D)  create more travel opportunities for group members.

Question 20

The alternatives chosen in group problem-solving are the most dependent on the

Accepted Answer

A)  analysis of the causes. 
B)  financial limitations of the company. 
C)  the expectations outlined in step 1. 
D)  biases of each group member. 
A)  analysis of the causes. 
B)  financial limitations of the company. 
C)  the expectations outlined in step 1. 
D)  biases of each group member.

One of the production-blocking mechanisms noted in brainstorming is

During electronic brainstorming, suggestions from group members are

Alternative solutions developed by members in the nominal group technique are

An important connection between interpersonal relations and problem solving is that

The last step for effective group decision making is

A major problem noted with the political decision-making model is that people

Which one of the following techniques is particularly recommended when you need to know how people would react to the alternatives to the problem at hand?

A key feature of the nominal group technique is that the members first present their ideas

Which is an example of constructive nonverbal communication during a meeting?

To ensure disagreements in group decision-making will not hinder the process, teams should

In brainstorming, how should the group handle a seemingly outlandish idea?

The probability of a group solving a problem well increases when the group

In managing disagreement, positive outcomes develop if

A key feature of electronic brainstorming is that

Groups in "inquiry" mode are

The best size for a brainstorming team is

Group members in "advocacy" mode are

The decision-making step in which the group comes to agreement on the nature of the problem is called

A common reason for using groupware is to

The alternatives chosen in group problem-solving are the most dependent on the

A Framework for Interpersonal Skill Development

Understanding Individual Differences

Building Self-Esteem and Self-Confidence

Interpersonal Communication

Interpersonal Skills in the Digital World

Developing Teamwork Skills

Cross-Cultural Relations and Diversity

Resolving Conflicts With Others

Becoming an Effective Leader

Skills for Motivating and Helping Others

Positive Political Skills

Customer Satisfaction Skills

Enhancing Ethical Behaviour

Personal Productivity and Stress Management

Job Search and Career Management Skills

Filters

Exam 7: Group Problem-Solving and Decision-Making

One of the production-blocking mechanisms noted in brainstorming is

During electronic brainstorming, suggestions from group members are

Alternative solutions developed by members in the nominal group technique are

An important connection between interpersonal relations and problem solving is that

The last step for effective group decision making is

A major problem noted with the political decision-making model is that people

Which one of the following techniques is particularly recommended when you need to know how people would react to the alternatives to the problem at hand?

A key feature of the nominal group technique is that the members first present their ideas

Which is an example of constructive nonverbal communication during a meeting?

To ensure disagreements in group decision-making will not hinder the process, teams should

In brainstorming, how should the group handle a seemingly outlandish idea?

The probability of a group solving a problem well increases when the group

In managing disagreement, positive outcomes develop if

A key feature of electronic brainstorming is that

Groups in "inquiry" mode are

The best size for a brainstorming team is

Group members in "advocacy" mode are

The decision-making step in which the group comes to agreement on the nature of the problem is called

A common reason for using groupware is to

The alternatives chosen in group problem-solving are the most dependent on the

A Framework for Interpersonal Skill Development

Understanding Individual Differences

Building Self-Esteem and Self-Confidence

Interpersonal Communication

Interpersonal Skills in the Digital World

Developing Teamwork Skills

Cross-Cultural Relations and Diversity

Resolving Conflicts With Others

Becoming an Effective Leader

Skills for Motivating and Helping Others

Positive Political Skills

Customer Satisfaction Skills

Enhancing Ethical Behaviour

Personal Productivity and Stress Management

Job Search and Career Management Skills

Filters