Question 1

The AFL (American Federation of Labor)was initially intended to be a single craft union.

Accepted Answer

A) True 
 B)False

Question 2

The lockout is the most common tactic used by management today to deal with labor management disputes.

Accepted Answer

A) True 
 B)False

Question 3

Two of the most important tactics used by unions when collective bargaining efforts break down are:

Accepted Answer

A) strikes and boycotts. 
B) injunctions and lockouts. 
C) conciliation and yellow-dog contracts. 
D) enforcement of right-to-work clauses and cooling-off periods. 
A) strikes and boycotts. 
B) injunctions and lockouts. 
C) conciliation and yellow-dog contracts. 
D) enforcement of right-to-work clauses and cooling-off periods.

Question 4

After adjusting for inflation,the average CEO compensation is actually a little lower now than it was in 1960.

Accepted Answer

A) True 
 B)False

Question 5

___________ are workers a company hires to replace workers who are out on strike.

Accepted Answer

A) Yellow dogs 
B) Convergent workers 
C) Structural replacements 
D) Strikebreakers 
A) Yellow dogs 
B) Convergent workers 
C) Structural replacements 
D) Strikebreakers

Question 6

Wage rates,hours of work,employee benefits,and job rights and seniority are issues covered in a typical negotiated labor-management agreement.

Accepted Answer

A) True 
 B)False

Question 7

The AFL-CIO has supported offshore outsourcing as a method of increasing work opportunities for union members.

Accepted Answer

A) True 
 B)False

Question 8

A(n)________ is an employee organization that represents workers in employee-management bargaining over job-related issues.

Accepted Answer

A) trades guild 
B) union 
C) ESOP 
D) cross-functional team 
A) trades guild 
B) union 
C) ESOP 
D) cross-functional team

Question 9

Which of the following is an effective way to deal with the growing threat of workplace violence?

Accepted Answer

A) Ignore it,as the amount of workplace violence has actually decreased substantially. 
B) Hire managers with strong interpersonal skills. 
C) Ask employees that are experiencing threats or harassment to take paid leave. 
D) Avoid disciplining employees who are not performing up to par since they will learn on the job and their performance will improve over time. 
A) Ignore it,as the amount of workplace violence has actually decreased substantially. 
B) Hire managers with strong interpersonal skills. 
C) Ask employees that are experiencing threats or harassment to take paid leave. 
D) Avoid disciplining employees who are not performing up to par since they will learn on the job and their performance will improve over time.

Question 10

Membership in industrial unions was strictly limited to skilled craftspeople.

Accepted Answer

A) True 
 B)False

Question 11

A union security clause in a labor-management agreement stipulates that employees who benefit from a union must either officially join or at least pay dues to the union.

Accepted Answer

A) True 
 B)False

Question 12

A Lockout is a tactic utilized by unions when collective bargaining breaks down.

Accepted Answer

A) True 
 B)False

Question 13

Union shops are illegal in the state of North Carolina.This means that North Carolina:

Accepted Answer

A) is violating federal law. 
B) has passed a right-to-work law. 
C) allows firms to use yellow-dog contracts. 
D) is taking advantage of a loophole in the National Labor Relations Act. 
A) is violating federal law. 
B) has passed a right-to-work law. 
C) allows firms to use yellow-dog contracts. 
D) is taking advantage of a loophole in the National Labor Relations Act.

Question 14

The vast majority of grievances filed by union members are negotiated and resolved by shop stewards and supervisory managers.

Accepted Answer

A) True 
 B)False

Question 15

Exceptional Enterprises launched a program to evaluate the relative levels of skills,education,and training needed to perform various jobs.Based on the results of this evaluation,the firm intends to adjust pay scales so that jobs requiring similar levels of skills,abilities,and education will receive similar pay.Exceptional Enterprises' program is an attempt to deal with the issue of:

Accepted Answer

A) comparable worth. 
B) affirmative action. 
C) reverse discrimination. 
D) equal employment opportunities. 
A) comparable worth. 
B) affirmative action. 
C) reverse discrimination. 
D) equal employment opportunities.

Question 16

When workers go on strike,management is often compelled to keep the business operation running.If it is unable to achieve this on its own,management may:

Accepted Answer

A) elect to proceed with a lockout. 
B) close down the facility and permanently fire the strikers. 
C) hire strikebreakers. 
D) picket. 
A) elect to proceed with a lockout. 
B) close down the facility and permanently fire the strikers. 
C) hire strikebreakers. 
D) picket.

Question 17

If a union is present in a firm that has a(n)_________ shop arrangement,workers may join the union if they wish,but they are not required to join or pay a union fee in order to keep their jobs.

Accepted Answer

A) open 
B) unrestricted 
C) freedom of choice 
D) agency 
A) open 
B) unrestricted 
C) freedom of choice 
D) agency

Question 18

Which of the following statements about the costs of elder care is most accurate?

Accepted Answer

A) It should be much less expensive for firms to provide elder care than for them to provide childcare. 
B) The financial burdens of elder care on the children of aging parents are likely to become less serious in the future than they are today,because many senior citizens are now remaining employed into their 70s rather than retiring in their early 60s. 
C) Although elder care is expensive,the good news is that companies can receive a great deal of assistance from the federal government when they establish qualified elder care programs. 
D) The costs of elder care are likely to rise very rapidly in coming years as an increasing number of older and more experienced employees face the need to care for aging parents and other relatives. 
A) It should be much less expensive for firms to provide elder care than for them to provide childcare. 
B) The financial burdens of elder care on the children of aging parents are likely to become less serious in the future than they are today,because many senior citizens are now remaining employed into their 70s rather than retiring in their early 60s. 
C) Although elder care is expensive,the good news is that companies can receive a great deal of assistance from the federal government when they establish qualified elder care programs. 
D) The costs of elder care are likely to rise very rapidly in coming years as an increasing number of older and more experienced employees face the need to care for aging parents and other relatives.

Question 19

On-site daycare facilities:

Accepted Answer

A) are now very common in large and small business. 
B) decrease employee productivity because parents are distracted by going to the daycare site too many times during the day. 
C) are costly for companies to maintain. 
D) develop smarter children. 
A) are now very common in large and small business. 
B) decrease employee productivity because parents are distracted by going to the daycare site too many times during the day. 
C) are costly for companies to maintain. 
D) develop smarter children.

Question 20

In 1997,the Supreme Court ruled that same sex harassment is prohibited by sexual harassment laws.

Accepted Answer

A) True 
 B)False

Exam 12: Dealing With Employee-Management Issues and Relationships

The AFL (American Federation of Labor)was initially intended to be a single craft union.

The lockout is the most common tactic used by management today to deal with labor management disputes.

Two of the most important tactics used by unions when collective bargaining efforts break down are:

After adjusting for inflation,the average CEO compensation is actually a little lower now than it was in 1960.

___________ are workers a company hires to replace workers who are out on strike.

Wage rates,hours of work,employee benefits,and job rights and seniority are issues covered in a typical negotiated labor-management agreement.

The AFL-CIO has supported offshore outsourcing as a method of increasing work opportunities for union members.

A(n)________ is an employee organization that represents workers in employee-management bargaining over job-related issues.

Which of the following is an effective way to deal with the growing threat of workplace violence?

Membership in industrial unions was strictly limited to skilled craftspeople.

A union security clause in a labor-management agreement stipulates that employees who benefit from a union must either officially join or at least pay dues to the union.

A Lockout is a tactic utilized by unions when collective bargaining breaks down.

Union shops are illegal in the state of North Carolina.This means that North Carolina:

The vast majority of grievances filed by union members are negotiated and resolved by shop stewards and supervisory managers.

When workers go on strike,management is often compelled to keep the business operation running.If it is unable to achieve this on its own,management may:

If a union is present in a firm that has a(n)_________ shop arrangement,workers may join the union if they wish,but they are not required to join or pay a union fee in order to keep their jobs.

Which of the following statements about the costs of elder care is most accurate?

On-site daycare facilities:

In 1997,the Supreme Court ruled that same sex harassment is prohibited by sexual harassment laws.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding How Economics Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Adapting Organizations to Todays Markets

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money,financial Institutions,and the Federal Reserve

Bonus A: Using Technology to Manage Information

Bonus B: Managing Risk

Bonus C: Managing Your Personal Finances

Appendix: Working Within the Legal Environment

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