Question 1

A card check is a method of openly soliciting signatures in favor of the organization of a union.

Accepted Answer

A) True 
 B)False

Question 2

In the past,a variety of professionals have served as mediators.If a labor dispute were to breakout between the management at an auto manufacturer and the local union that represents workers at the auto manufacturing plant,it would be highly unusual for a university professor who has studied labor relations to be asked to mediate.The disputing parties would save his time for something more serious like arbitration.

Accepted Answer

A) True 
 B)False

Question 3

Samuel Gompers believed that ___________ was the key to attaining a fairer share of the economic pie for American workers.

Accepted Answer

A) collective bargaining 
B) political power 
C) obtaining free trade agreements with other nations 
D) organizing workers into industrial unions 
A) collective bargaining 
B) political power 
C) obtaining free trade agreements with other nations 
D) organizing workers into industrial unions

Question 4

If management and union officials cannot resolve a grievance,a(n)_________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

Accepted Answer

A) confirmer 
B) counselor 
C) arbitrator 
D) mediator 
A) confirmer 
B) counselor 
C) arbitrator 
D) mediator

Question 5

A(n)___________ is a union official who works permanently in an organization and represents employee interests on a daily basis.

Accepted Answer

A) arbitrator 
B) shop steward 
C) mediator 
D) president 
A) arbitrator 
B) shop steward 
C) mediator 
D) president

Question 6

Samuel Gompers believed that collective bargaining was likely to be an ineffective way for unions to achieve their objectives.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is the most accurate assessment of the historical role of the AFL in the labor movement? In its early years the AFL:

Accepted Answer

A) attracted a lot of public attention and political support because it was the first truly national labor organization in the United States. 
B) operated as one union,but soon split into two interdependent groups and became known as the AFL-CIO. 
C) was a federation of craft unions that championed basic labor issues. 
D) had limited success because it suffered from poor leadership. 
A) attracted a lot of public attention and political support because it was the first truly national labor organization in the United States. 
B) operated as one union,but soon split into two interdependent groups and became known as the AFL-CIO. 
C) was a federation of craft unions that championed basic labor issues. 
D) had limited success because it suffered from poor leadership.

Question 8

The fact that workers sometimes serve on the board of directors of European companies helps explain why:

Accepted Answer

A) European executives accept less responsibility for the successes and failures of the firms they lead. 
B) European CEOs earn much less than American CEOs. 
C) European firms are more likely to seek protection from foreign competition than American firms. 
D) workers in Europe are less likely to believe unions are necessary than workers in the United States. 
A) European executives accept less responsibility for the successes and failures of the firms they lead. 
B) European CEOs earn much less than American CEOs. 
C) European firms are more likely to seek protection from foreign competition than American firms. 
D) workers in Europe are less likely to believe unions are necessary than workers in the United States.

Question 9

The ability of unions to achieve key goals in the future will depend on their ability to:

Accepted Answer

A) reestablish their base of strength in the manufacturing sector. 
B) find ways to cooperate with management in training workers and redesigning jobs. 
C) repeal the Wagner Act and the Norris-LaGuardia Act in order to eliminate restrictions on union tactics. 
D) return to the confrontational tactics used successfully in the 1930s when unions grew rapidly. 
A) reestablish their base of strength in the manufacturing sector. 
B) find ways to cooperate with management in training workers and redesigning jobs. 
C) repeal the Wagner Act and the Norris-LaGuardia Act in order to eliminate restrictions on union tactics. 
D) return to the confrontational tactics used successfully in the 1930s when unions grew rapidly.

Question 10

Membership in the Knights of Labor was:

Accepted Answer

A) limited to skilled craftsmen. 
B) limited to unskilled and semiskilled workers who belonged to industrial unions. 
C) open to all working people,including employers. 
D) open to anyone willing to promote capitalism as the economic system most likely to lead to economic prosperity for the working men and women of the United States. 
A) limited to skilled craftsmen. 
B) limited to unskilled and semiskilled workers who belonged to industrial unions. 
C) open to all working people,including employers. 
D) open to anyone willing to promote capitalism as the economic system most likely to lead to economic prosperity for the working men and women of the United States.

Question 11

At one time,as a condition of employment,the employer could make the employee sign a statement prohibiting the worker from joining a union.This was called a(n):

Accepted Answer

A) arbitrary agreement. 
B) yellow-dog contract. 
C) right-to-work contract. 
D) employment at will agreement. 
A) arbitrary agreement. 
B) yellow-dog contract. 
C) right-to-work contract. 
D) employment at will agreement.

Question 12

The Making Ethical Decisions box titled,"When Do You Cross the Line?" discusses:

Accepted Answer

A) the violence that occurs at picket lines,and the welfare of those who are physically hurt as a result of these occurrences. 
B) the ethics of participating as a strikebreaker in your community. 
C) how givebacks are very unethical on the part of management in large operations and an indication that management has "crossed the line". 
D) the ethics of participating in the blue flu. 
A) the violence that occurs at picket lines,and the welfare of those who are physically hurt as a result of these occurrences. 
B) the ethics of participating as a strikebreaker in your community. 
C) how givebacks are very unethical on the part of management in large operations and an indication that management has "crossed the line". 
D) the ethics of participating in the blue flu.

Question 13

Steven is part of a team of union members that is meeting with representatives of his company's management in an effort to negotiate a labor contract for the workers his union represents.Steven is participating in a process known as:

Accepted Answer

A) collective bargaining. 
B) management by objectives. 
C) arbitration. 
D) certification discussions. 
A) collective bargaining. 
B) management by objectives. 
C) arbitration. 
D) certification discussions.

Question 14

A labor dispute between the AFL-CIO and Gainesville Brewery is into its eighth month.The AFL-CIO has called on its membership and the general public to refuse to purchase Gainesville products.The AFL-CIO is calling for a:

Accepted Answer

A) general boycott. 
B) secondary boycott. 
C) primary boycott. 
D) public boycott. 
A) general boycott. 
B) secondary boycott. 
C) primary boycott. 
D) public boycott.

Question 15

The __________ sets the tone and clarifies the terms and conditions under which labor and management agree to function over a specific period of time.

Accepted Answer

A) negotiated labor-management agreement 
B) right-to-work agreement 
C) open shop agreement 
D) bargaining zone 
A) negotiated labor-management agreement 
B) right-to-work agreement 
C) open shop agreement 
D) bargaining zone

Question 16

During the lunch break at Secure Seat Belt Corporation,Ben's friend Dan was enthusiastic about the Employee Free Choice Act.According to Dan,if congress passes this legislation,

Accepted Answer

A) employees will no longer be under any pressure to join the union. 
B) employees will have a choice of higher pay or the assurance of good union representation with safety issues. 
C) union representatives will have the right to choose which members of management will participate in collective bargaining for the company. 
D) unions will win the right to replace secret ballot voting for union certification with a card check,an open authorization method of securing votes for union representation. 
A) employees will no longer be under any pressure to join the union. 
B) employees will have a choice of higher pay or the assurance of good union representation with safety issues. 
C) union representatives will have the right to choose which members of management will participate in collective bargaining for the company. 
D) unions will win the right to replace secret ballot voting for union certification with a card check,an open authorization method of securing votes for union representation.

Question 17

During the 1980s,unions became increasingly concerned with the issues of:

Accepted Answer

A) pay and fringe benefits. 
B) stock option plans and profit sharing. 
C) job security and union recognition. 
D) worker training and education. 
A) pay and fringe benefits. 
B) stock option plans and profit sharing. 
C) job security and union recognition. 
D) worker training and education.

Question 18

__________ provided dynamic leadership for the American Federation of Labor during its early years.

Accepted Answer

A) Karl Marx 
B) Kenneth Adams 
C) George Meany 
D) Samuel Gompers 
A) Karl Marx 
B) Kenneth Adams 
C) George Meany 
D) Samuel Gompers

Question 19

During the 1970s,the primary objective of most labor unions was to:

Accepted Answer

A) restore the closed shop arrangement. 
B) improve pay and benefits for their members. 
C) obtain more job security for their members. 
D) establish employee stock ownership programs. 
A) restore the closed shop arrangement. 
B) improve pay and benefits for their members. 
C) obtain more job security for their members. 
D) establish employee stock ownership programs.

Question 20

It is estimated that firms lose ___________ annually in productivity,absenteeism,and employee turnover due to caring for aging parents.

Accepted Answer

A) $42 million 
B) $10 thousand 
C) $11 billion 
D) a decreasing amount 
A) $42 million 
B) $10 thousand 
C) $11 billion 
D) a decreasing amount

Exam 12: Dealing With Employee-Management Issues and Relationships

A card check is a method of openly soliciting signatures in favor of the organization of a union.

Samuel Gompers believed that ___________ was the key to attaining a fairer share of the economic pie for American workers.

If management and union officials cannot resolve a grievance,a(n)_________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

A(n)___________ is a union official who works permanently in an organization and represents employee interests on a daily basis.

Samuel Gompers believed that collective bargaining was likely to be an ineffective way for unions to achieve their objectives.

Which of the following statements is the most accurate assessment of the historical role of the AFL in the labor movement? In its early years the AFL:

The fact that workers sometimes serve on the board of directors of European companies helps explain why:

The ability of unions to achieve key goals in the future will depend on their ability to:

Membership in the Knights of Labor was:

At one time,as a condition of employment,the employer could make the employee sign a statement prohibiting the worker from joining a union.This was called a(n):

The Making Ethical Decisions box titled,"When Do You Cross the Line?" discusses:

Steven is part of a team of union members that is meeting with representatives of his company's management in an effort to negotiate a labor contract for the workers his union represents.Steven is participating in a process known as:

A labor dispute between the AFL-CIO and Gainesville Brewery is into its eighth month.The AFL-CIO has called on its membership and the general public to refuse to purchase Gainesville products.The AFL-CIO is calling for a:

The __________ sets the tone and clarifies the terms and conditions under which labor and management agree to function over a specific period of time.

During the lunch break at Secure Seat Belt Corporation,Ben's friend Dan was enthusiastic about the Employee Free Choice Act.According to Dan,if congress passes this legislation,

During the 1980s,unions became increasingly concerned with the issues of:

__________ provided dynamic leadership for the American Federation of Labor during its early years.

During the 1970s,the primary objective of most labor unions was to:

It is estimated that firms lose ___________ annually in productivity,absenteeism,and employee turnover due to caring for aging parents.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding How Economics Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Adapting Organizations to Todays Markets

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money,financial Institutions,and the Federal Reserve

Bonus A: Using Technology to Manage Information

Bonus B: Managing Risk

Bonus C: Managing Your Personal Finances

Appendix: Working Within the Legal Environment

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