Exam 13: Installation and Operations

With phased conversion, one or more locations or units/work groups within a location is selected to be converted first as part of a pilot test, and if the system passes the pilot test, then the system is installed at the remaining locations.

The Deliver-Fast Internet system must be implemented quickly if this new company is to survive. Which conversion style and modules would you recommend?

It makes sense to use computer-based training (CBT) in collectivistic cultures because CBT allows the users to go at their pace.

The most common source of a change request is from the operations group that identifies bugs in the system.

Parallel conversion is less risky than direct conversion because it has a greater chance of detecting bugs that have gone undiscovered in testing; pilot conversion is less risky than either phased or simultaneous conversion because if bugs do occur, they occur in only pilot test locations.

Presentations outlining the costs and benefits of the new system do not motivate potential adopters to use the new system, and should not be used as a motivating factor.

Project team review is usually conducted _____.

APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.

A system review is typically conducted _____.

The main problem with the parallel conversion method, where the new system is operated side by side with the old system, is the added expense of operating two systems that perform the same function.

When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.

The training delivery method that is most appropriate for a new Executive Information System would be one-on-one training.

End users from high power distance cultures may have difficulties expressing what they want for fear of offending their bosses.

The project manager is the person who wants the change that a new system brings in an organization.

Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.

The person charged with actually planning and implementing the change necessary to support the implementation of a new system is known as a _____.

System review attempts to understand whether the implementation of the system resulted in the costs and benefits identified during project initiation.

In general, for any change that has true organizational benefits, about 50 percent of potential adopters will be ready adopters, and another 50 percent are resistant adopters.

Low uncertainty cultures need extra attention when asked to adopt a new system.

Systems analysts examine four important factors when selecting a conversion strategy: risk, cost, communication, and time required.