Question 1

With Turkey conversion, the new system instantly replaces the old one .

Accepted Answer

A) True 
 B)False

Question 2

Moving users from the as-is business processes and computer programs to the to-be business processes and programs is called conversion.

Accepted Answer

A) True 
 B)False

Question 3

There are three key roles in any major organizational change. The three keys are sponsor of the change, the change agents, and the potential adopters.

Accepted Answer

A) True 
 B)False

Question 4

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

Accepted Answer

A) True 
 B)False

Question 5

During a change management process the potential adopters that would readily accept a new system are normally _____%.

Accepted Answer

A)  5-10 
B)  20-30 
C)  40-50 
D)  50-60 
E)  60-70 
A)  5-10 
B)  20-30 
C)  40-50 
D)  50-60 
E)  60-70

Question 6

The change agent is a set of software tools and policies that help the organization transition to the newly installed system.

Accepted Answer

A) True 
 B)False

Question 7

The project team review focuses on the way in which the project team carried out the project activities.

Accepted Answer

A) True 
 B)False

Question 8

The three key post implementation activities are system support, system maintenance, and project assessment.

Accepted Answer

A) True 
 B)False

Question 9

When a system is installed sequentially at different locations and there may be a deliberate delay between the first and second installation, the organization is using a phased conversion process.

Accepted Answer

A) True 
 B)False

Question 10

The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.

Accepted Answer

A) True 
 B)False

Question 11

Of the potential adopters 40% to 60% are reluctant.

Accepted Answer

A) True 
 B)False

Question 12

The three key roles in any major organizational change are the sponsor of the change, the change agent, and the potential adopter or target of the change.

Accepted Answer

A) True 
 B)False

Question 13

The technical process during which the new system replaces the old system is called installation.

Accepted Answer

A) True 
 B)False

Question 14

The conversion strategy that will require the least amount of time is _____.

Accepted Answer

A)  direct conversion of the entire system at all locations simultaneously 
B)  direct conversion of the system by modules throughout locations in phases 
C)  parallel conversion of the entire system at all locations simultaneously 
D)  parallel conversion of the system by modules at all locations simultaneous 
E)  All are about the same in terms of time 
A)  direct conversion of the entire system at all locations simultaneously 
B)  direct conversion of the system by modules throughout locations in phases 
C)  parallel conversion of the entire system at all locations simultaneously 
D)  parallel conversion of the system by modules at all locations simultaneous 
E)  All are about the same in terms of time

Question 15

The goal of change management is to actively support and encourage the ready adopters and help them win over the reluctant adopters.

Accepted Answer

Classroom training: This is the traditio

Question 16

The conversion approach that converts all locations at the same time is simultaneous conversion.

Accepted Answer

A) True 
 B)False

Question 17

Whole system conversion is the conversion location where the separate and distinct modules of the entire system are installed at one time in three or more phases.

Accepted Answer

A) True 
 B)False

Question 18

If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.

Accepted Answer

A)  a day 
B)  a week 
C)  two weeks 
D)  a month 
E)  two months 
A)  a day 
B)  a week 
C)  two weeks 
D)  a month 
E)  two months

Question 19

The process of refining the system to make sure that it continues to meet business and organizational needs is called _____.

Accepted Answer

A)  change management 
B)  project assessment 
C)  system maintenance 
D)  system review 
E)  system support 
A)  change management 
B)  project assessment 
C)  system maintenance 
D)  system review 
E)  system support

Question 20

The operations group takes care of system maintenance.

Accepted Answer

A) True 
 B)False

With Turkey conversion, the new system instantly replaces the old one .

Moving users from the as-is business processes and computer programs to the to-be business processes and programs is called conversion.

There are three key roles in any major organizational change. The three keys are sponsor of the change, the change agents, and the potential adopters.

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

During a change management process the potential adopters that would readily accept a new system are normally _____%.

The change agent is a set of software tools and policies that help the organization transition to the newly installed system.

The project team review focuses on the way in which the project team carried out the project activities.

The three key post implementation activities are system support, system maintenance, and project assessment.

When a system is installed sequentially at different locations and there may be a deliberate delay between the first and second installation, the organization is using a phased conversion process.

The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.

Of the potential adopters 40% to 60% are reluctant.

The three key roles in any major organizational change are the sponsor of the change, the change agent, and the potential adopter or target of the change.

The technical process during which the new system replaces the old system is called installation.

The conversion strategy that will require the least amount of time is _____.

The goal of change management is to actively support and encourage the ready adopters and help them win over the reluctant adopters.

The conversion approach that converts all locations at the same time is simultaneous conversion.

Whole system conversion is the conversion location where the separate and distinct modules of the entire system are installed at one time in three or more phases.

If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.

The process of refining the system to make sure that it continues to meet business and organizational needs is called _____.

The operations group takes care of system maintenance.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters

Exam 13: Installation and Operations

With Turkey conversion, the new system instantly replaces the old one .

Moving users from the as-is business processes and computer programs to the to-be business processes and programs is called conversion.

There are three key roles in any major organizational change. The three keys are sponsor of the change, the change agents, and the potential adopters.

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

During a change management process the potential adopters that would readily accept a new system are normally _____%.

The change agent is a set of software tools and policies that help the organization transition to the newly installed system.

The project team review focuses on the way in which the project team carried out the project activities.

The three key post implementation activities are system support, system maintenance, and project assessment.

When a system is installed sequentially at different locations and there may be a deliberate delay between the first and second installation, the organization is using a phased conversion process.

The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.

Of the potential adopters 40% to 60% are reluctant.

The three key roles in any major organizational change are the sponsor of the change, the change agent, and the potential adopter or target of the change.

The technical process during which the new system replaces the old system is called installation.

The conversion strategy that will require the least amount of time is _____.

The goal of change management is to actively support and encourage the ready adopters and help them win over the reluctant adopters.

The conversion approach that converts all locations at the same time is simultaneous conversion.

Whole system conversion is the conversion location where the separate and distinct modules of the entire system are installed at one time in three or more phases.

If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.

The process of refining the system to make sure that it continues to meet business and organizational needs is called _____.

The operations group takes care of system maintenance.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters