Question 1

There are three key roles in any major organizational change, the sponsor of the change, the change agent, and ___________.

Accepted Answer

A)  potential adopters 
B)  customers 
C)  users 
D)  project mangers 
E)  vendors 
A)  potential adopters 
B)  customers 
C)  users 
D)  project mangers 
E)  vendors

Question 2

The sponsor, the change agent, and the potential adopters are the actors found in the change management process.

Accepted Answer

A) True 
 B)False

Question 3

Institutionalization refers to establishing formal post implementation deliverables for all projects.

Accepted Answer

A) True 
 B)False

Question 4

If there are many users to train, many organizations turn to _____.

Accepted Answer

A)  online support (OLS) 
B)  frequently asked questions (FAQ) 
C)  on-demand training (ODT) 
D)  classroom training 
E)  computer-based training (CBT) 
A)  online support (OLS) 
B)  frequently asked questions (FAQ) 
C)  on-demand training (ODT) 
D)  classroom training 
E)  computer-based training (CBT)

Question 5

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

Accepted Answer

A) True 
 B)False

Question 6

New programmers and systems analysts are typically assigned to work on complex new development projects.

Accepted Answer

A) True 
 B)False

Question 7

Whole-system conversion is a better conversion strategy than modular conversion since the later one may introduce more bugs to the system during conversion.

Accepted Answer

A) True 
 B)False

Question 8

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, change, refreeze.

Accepted Answer

A) True 
 B)False

Question 9

Project assessment is not usually performed, yet it can be an important component of organizational learning.

Accepted Answer

A) True 
 B)False

Question 10

The potential adopter is the person for whom the new system is designed and built.

Accepted Answer

A) True 
 B)False

Question 11

The conversion location in which one or more locations are selected to test the conversion to the new system prior to full implementation is known as pilot conversion.

Accepted Answer

A) True 
 B)False

Question 12

The most important factor associated with successful change is a(n) _____.

Accepted Answer

A)  clear plan for change 
B)  compelling personal reason to change 
C)  committed business sponsor 
D)  demonstrated support by top management 
E)  management directive 
A)  clear plan for change 
B)  compelling personal reason to change 
C)  committed business sponsor 
D)  demonstrated support by top management 
E)  management directive

Question 13

The installation of SAP to replace all of your legacy systems is an example of what type of conversion?

Accepted Answer

A)  modular 
B)  phased 
C)  pilot 
D)  simultaneous 
E)  whole system 
A)  modular 
B)  phased 
C)  pilot 
D)  simultaneous 
E)  whole system

Question 14

There are three important factors to consider in selecting a conversion strategy: risk, cost, and performance.

Accepted Answer

A) True 
 B)False

There are three key roles in any major organizational change, the sponsor of the change, the change agent, and ___________.

The sponsor, the change agent, and the potential adopters are the actors found in the change management process.

Institutionalization refers to establishing formal post implementation deliverables for all projects.

If there are many users to train, many organizations turn to _____.

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

New programmers and systems analysts are typically assigned to work on complex new development projects.

Whole-system conversion is a better conversion strategy than modular conversion since the later one may introduce more bugs to the system during conversion.

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, change, refreeze.

Project assessment is not usually performed, yet it can be an important component of organizational learning.

The potential adopter is the person for whom the new system is designed and built.

The conversion location in which one or more locations are selected to test the conversion to the new system prior to full implementation is known as pilot conversion.

The most important factor associated with successful change is a(n) _____.

The installation of SAP to replace all of your legacy systems is an example of what type of conversion?

There are three important factors to consider in selecting a conversion strategy: risk, cost, and performance.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters

Exam 13: Installation and Operations

There are three key roles in any major organizational change, the sponsor of the change, the change agent, and ___________.

The sponsor, the change agent, and the potential adopters are the actors found in the change management process.

Institutionalization refers to establishing formal post implementation deliverables for all projects.

If there are many users to train, many organizations turn to _____.

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

New programmers and systems analysts are typically assigned to work on complex new development projects.

Whole-system conversion is a better conversion strategy than modular conversion since the later one may introduce more bugs to the system during conversion.

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, change, refreeze.

Project assessment is not usually performed, yet it can be an important component of organizational learning.

The potential adopter is the person for whom the new system is designed and built.

The conversion location in which one or more locations are selected to test the conversion to the new system prior to full implementation is known as pilot conversion.

The most important factor associated with successful change is a(n) _____.

The installation of SAP to replace all of your legacy systems is an example of what type of conversion?

There are three important factors to consider in selecting a conversion strategy: risk, cost, and performance.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters