Question 1

The operations group takes care of system support.

Accepted Answer

A) True 
 B)False

Question 2

There are two basic strategies to motivating adoption of a new system: informational and economical.

Accepted Answer

A) True 
 B)False

Question 3

Phil and Maryanne would like to provide conversion advice to the TRI-COL company when it converts the manufacturing and chemical mixing computer system. TRI-COL produces a very dangerous chemical (limit the risk) used to defoliate the rainforest. What conversion location and style should they recommend?

Accepted Answer

A)  direct and parallel 
B)  modular and pilot 
C)  parallel and modular 
D)  phased and pilot 
E)  pilot and parallel 
A)  direct and parallel 
B)  modular and pilot 
C)  parallel and modular 
D)  phased and pilot 
E)  pilot and parallel

Question 4

Which of the following is the most costly aspect of the installation process?

Accepted Answer

A)  change management 
B)  conversion 
C)  maintenance 
D)  training 
E)  analysis 
A)  change management 
B)  conversion 
C)  maintenance 
D)  training 
E)  analysis

Question 5

Management has several tools for structuring organization work processes. Establishing standard operating procedures (SOPs) involves establishing behavioral norms and how processes are actually performed.

Accepted Answer

A) True 
 B)False

Question 6

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

Accepted Answer

A) True 
 B)False

Question 7

The highest proportion of potential adopters of a significant organization change will be reluctant adopters.

Accepted Answer

A) True 
 B)False

Question 8

Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.

Accepted Answer

A) True 
 B)False

Question 9

When training users from a collectivistic culture it makes sense to use _____.

Accepted Answer

A)  online support (OLS) 
B)  frequently asked questions (FAQ) 
C)  on-demand training (ODT) 
D)  group-based training 
E)  computer-based training (CBT) 
A)  online support (OLS) 
B)  frequently asked questions (FAQ) 
C)  on-demand training (ODT) 
D)  group-based training 
E)  computer-based training (CBT)

Question 10

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, _________, refreeze.

Accepted Answer

A)  migrate 
B)  change 
C)  develop 
D)  move 
E)  program 
A)  migrate 
B)  change 
C)  develop 
D)  move 
E)  program

Question 11

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

Accepted Answer

A) True 
 B)False

Question 12

The most commonly used approach to delivering training for a new system is computer-based training.

Accepted Answer

A) True 
 B)False

Question 13

Tim and Sara need to provide conversion advice to the IAM-POOR company when it converts the concrete manufacturing and mixing computer system. IAM-POOR is looking for a low cost conversion strategy. What conversion modules and style should they recommend?

Accepted Answer

A)  modular and phased 
B)  pilot and direct 
C)  pilot and parallel 
D)  whole system and direct 
E)  whole system and parallel 
A)  modular and phased 
B)  pilot and direct 
C)  pilot and parallel 
D)  whole system and direct 
E)  whole system and parallel

Question 14

Helping the users to use the system after installation is called system maintenance.

Accepted Answer

A) True 
 B)False

Question 15

When all of the modules of a system are installed at one time, an organization is using whole system conversion.

Accepted Answer

A) True 
 B)False

Question 16

Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.

Accepted Answer

A) True 
 B)False

Question 17

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

Accepted Answer

A) True 
 B)False

Question 18

There are two fundamentally different approaches to the style of conversion: direct conversion and indirect conversion.

Accepted Answer

A) True 
 B)False

Question 19

When an organization chooses to convert the separate and distinct modules of a system one module at a time, the organization is using pilot conversion approach.

Accepted Answer

A) True 
 B)False

Question 20

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.

Accepted Answer

A)  the time required 
B)  system features 
C)  infrastructure 
D)  planning 
E)  performance 
A)  the time required 
B)  system features 
C)  infrastructure 
D)  planning 
E)  performance

The operations group takes care of system support.

There are two basic strategies to motivating adoption of a new system: informational and economical.

Which of the following is the most costly aspect of the installation process?

Management has several tools for structuring organization work processes. Establishing standard operating procedures (SOPs) involves establishing behavioral norms and how processes are actually performed.

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

The highest proportion of potential adopters of a significant organization change will be reluctant adopters.

Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.

When training users from a collectivistic culture it makes sense to use _____.

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, _________, refreeze.

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

The most commonly used approach to delivering training for a new system is computer-based training.

Tim and Sara need to provide conversion advice to the IAM-POOR company when it converts the concrete manufacturing and mixing computer system. IAM-POOR is looking for a low cost conversion strategy. What conversion modules and style should they recommend?

Helping the users to use the system after installation is called system maintenance.

When all of the modules of a system are installed at one time, an organization is using whole system conversion.

Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

There are two fundamentally different approaches to the style of conversion: direct conversion and indirect conversion.

When an organization chooses to convert the separate and distinct modules of a system one module at a time, the organization is using pilot conversion approach.

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters

Exam 13: Installation and Operations

The operations group takes care of system support.

There are two basic strategies to motivating adoption of a new system: informational and economical.

Which of the following is the most costly aspect of the installation process?

Management has several tools for structuring organization work processes. Establishing standard operating procedures (SOPs) involves establishing behavioral norms and how processes are actually performed.

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

The highest proportion of potential adopters of a significant organization change will be reluctant adopters.

Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.

When training users from a collectivistic culture it makes sense to use _____.

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, _________, refreeze.

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

The most commonly used approach to delivering training for a new system is computer-based training.

Tim and Sara need to provide conversion advice to the IAM-POOR company when it converts the concrete manufacturing and mixing computer system. IAM-POOR is looking for a low cost conversion strategy. What conversion modules and style should they recommend?

Helping the users to use the system after installation is called system maintenance.

When all of the modules of a system are installed at one time, an organization is using whole system conversion.

Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

There are two fundamentally different approaches to the style of conversion: direct conversion and indirect conversion.

When an organization chooses to convert the separate and distinct modules of a system one module at a time, the organization is using pilot conversion approach.

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters