Exam 27: Communicating Assertively and Responsibly With Unpopular Clients

The nurse observes a student nurse exhibiting negative feelings toward patients who are incontinent.Which statement if made by the nurse is most appropriate?

A nurse disapproves of a patient with diabetes who repeatedly asks for high-calorie snacks that are not within prescribed dietary restrictions.The nurse does not immediately answer this patient's call bell and avoids going in the room.Arrange in order the steps the nurse should take to change this negative attitude and behavior.

A patient with a rare disease continually complains to the nurse about receiving inadequate nursing care.Which is a common reaction by a nurse to this type of patient behavior?

Which client would most likely receive courteous care that meets quality standards for nursing practice?

Which client(s)would be most likely characterized as unpopular by the nurse?