Exam 26: Communicating Assertively and Responsibly With Aggressive Clients and Colleagues

The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively.Which statement,if made by a graduate nurse indicates a need for further instruction?

The nurse cares for a patient who is angry about not being able to smoke while in the hospital.Which measures should the nurse implement when formulating a response to this patient? Select all that apply.

A family member of a critically ill patient is irritated and upset.Which statement,if made by the nurse,would be most appropriate?

A student nurse is not able to start an IV after two attempts.Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse.Which response by the charge nurse is best?

The nurse educator instructs staff nurses about how to respond effectively to colleagues who exhibit abusive behaviors.Which would indicate that teaching was effective if performed by a staff nurse?