Exam 25: Communicating Assertively and Responsibly With Distressed Clients and Colleagues

The nurse plans to teach colleagues about how to deal with distressed clients.Which statement by a colleague indicates to the nurse that further instruction is needed?

The nurse cares for a patient who has been diagnosed with a terminal illness.The patient is crying and refuses to eat snacks or meals.Which statement,if made by the nurse,is best?

A nurse has returned to work after maternity leave and is upset about being assigned to float to another unit.The nurse yells at the charge nurse and says that she is exhausted from lack of sleep and is anxious about leaving her baby in day care.Which assessment of the situation,if made by the charge nurse,is most appropriate?

A family member is upset about restricted visiting hours for a patient who is critically ill.The nurse plans to speak with the family member.The steps for communicating successfully with a distressed person appear below.Arrange the steps in the correct order of use. A)Determine an appropriate communication behavior. B)Communicate in an assertive and responsible manner. C)Appraise the family member's thoughts,feelings,and requests. D)Decide on the desired outcome. E)Review the encounter for effectiveness.

A nurse cares for patients in a burn unit.Which statement,if made by the nurse,indicates that shadow grief may be occurring? Select all that apply.