Question 1

Hard drives receive one or more drive letters from the operating system, and they normally start with the drive letter A.

Accepted Answer

A) True 
 B)False

Question 2

What is the difference between PATA and SATA?

Accepted Answer

A)  SATA is slower. 
B)  PATA transfers one bit at a time. 
C)  One SATA connection allows for only one device to be attached. 
D)  PATA is the newer technology. 
A)  SATA is slower. 
B)  PATA transfers one bit at a time. 
C)  One SATA connection allows for only one device to be attached. 
D)  PATA is the newer technology.

Question 3

Describe one difference between an architecture that transmits in parallel and one that transmits serially.

Accepted Answer

Parallel architectures transmit multiple

Question 4

When powering on a computer, you notice that the hard drive does not spin. What will you check?

Accepted Answer

A)  cabling 
B)  BIOS 
C)  Disk Management 
D)  Device Manager 
A)  cabling 
B)  BIOS 
C)  Disk Management 
D)  Device Manager

Question 5

Where would you go to enable a SATA port?

Accepted Answer

A)  CMOS 
B)  BIOS 
C)  Disk Management Tool 
D)  Task Manager 
A)  CMOS 
B)  BIOS 
C)  Disk Management Tool 
D)  Task Manager

Question 6

Which three suggestions are best for dealing with customers on the phone?

Accepted Answer

A)  Avoid a condescending tone. 
B)  Speak louder than you would if they were in person. 
C)  Hang up on them if they swear at you. 
D)  Use hand gestures for effectiveness. Even though they can't see, the results will be heard in your tone. 
E)  Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they comply.
G) Avoid using technical acronyms. 
A)  Avoid a condescending tone. 
B)  Speak louder than you would if they were in person. 
C)  Hang up on them if they swear at you. 
D)  Use hand gestures for effectiveness. Even though they can't see, the results will be heard in your tone. 
E)  Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they comply.
G) Avoid using technical acronyms.

Question 7

SSD _______ technology stores 1 bit in each cell.

Accepted Answer

SLC, singl

Question 8

Which of the following is NOT important in assigning SCSI IDs?

Accepted Answer

A)  All devices must have unique IDs. 
B)  Slower devices should have higher priority IDs. 
C)  ID priority must match the order of appearance on the SCSI chain. 
D)  The hard drive that the system boots to may have a preset ID. 
A)  All devices must have unique IDs. 
B)  Slower devices should have higher priority IDs. 
C)  ID priority must match the order of appearance on the SCSI chain. 
D)  The hard drive that the system boots to may have a preset ID.

Question 9

The controller and a 34 pin ribbon cable are

Accepted Answer

A)  Main parts of the floppy subsystem 
B)  Used to connect a printer 
C)  The primary components of a drive storage system 
D)  Used to connect a USB hub 
A)  Main parts of the floppy subsystem 
B)  Used to connect a printer 
C)  The primary components of a drive storage system 
D)  Used to connect a USB hub

Question 10

The _______ are the part of the hard drive that actually transmit or receive the 1s and 0s to or from the hard drive.

Accepted Answer

Read/write

Question 11

SATA supports internal and external devices.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following can provide power to an external drive?

Accepted Answer

A)  IEEE 1394 port 
B)  eSATAp port 
C)  A/B switch. 
D)  S/PDIF port 
A)  IEEE 1394 port 
B)  eSATAp port 
C)  A/B switch. 
D)  S/PDIF port

Question 13

What is an advantage of using an Internet storage site?

Accepted Answer

A)  The service is more likely to back up the data. 
B)  More space is available. 
C)  The performance is better. 
D)  This provides better security. 
A)  The service is more likely to back up the data. 
B)  More space is available. 
C)  The performance is better. 
D)  This provides better security.

Question 14

What Windows XP utility can be used to change a FAT16 or FAT32 hard drive partition to NTFS without losing any data?

Accepted Answer

A)  HDMANAGE 
B)  FORMAT 
C)  CONVERT 
D)  FDISK 
E)  Disk Management Tool 
A)  HDMANAGE 
B)  FORMAT 
C)  CONVERT 
D)  FDISK 
E)  Disk Management Tool

Question 15

A motherboard has two PATA IDE connectors, A and B. A is nearer the edge than B. The IDE cable from A connects to a 500GB hard drive and then to a 200GB hard drive. The IDE cable from B connects to an R/W optical drive and then to a Blu-ray optical drive. Assuming the setup is optimal, which of the following describes the 500GB hard drive?

Accepted Answer

A)  Primary slave 
B)  Primary master 
C)  Secondary slave 
D)  Secondary master 
A)  Primary slave 
B)  Primary master 
C)  Secondary slave 
D)  Secondary master

Question 16

What do you do first if you get a boot message of Hard Drive Not Found?

Accepted Answer

A)  Repartition and use a smaller cluster size. 
B)  Repartition and use the NTFS file system. 
C)  Check power and disk cabling. 
D)  Use the bootrec /FIXBOOT command. 
A)  Repartition and use a smaller cluster size. 
B)  Repartition and use the NTFS file system. 
C)  Check power and disk cabling. 
D)  Use the bootrec /FIXBOOT command.

Question 17

PATA drives are set up using _______.

Accepted Answer

The answer of PATA drives are set up using _______....

Question 18

What type of memory do SSDs use?

Accepted Answer

A)  Flash 
B)  EPROM 
C)  RAM 
D)  SRAM 
A)  Flash 
B)  EPROM 
C)  RAM 
D)  SRAM

Question 19

The primary IDE motherboard connection normally uses I/O address 1F0 -1F7h and IRQ 15.

Accepted Answer

A) True 
 B)False

Question 20

A best practice for phone communication is to avoid chewing _______ while on the phone with the customer.

Accepted Answer

The answer of A best practice for phone communication is...

Hard drives receive one or more drive letters from the operating system, and they normally start with the drive letter A.

What is the difference between PATA and SATA?

Describe one difference between an architecture that transmits in parallel and one that transmits serially.

When powering on a computer, you notice that the hard drive does not spin. What will you check?

Where would you go to enable a SATA port?

Which three suggestions are best for dealing with customers on the phone?

SSD _______ technology stores 1 bit in each cell.

Which of the following is NOT important in assigning SCSI IDs?

The controller and a 34 pin ribbon cable are

The _______ are the part of the hard drive that actually transmit or receive the 1s and 0s to or from the hard drive.

SATA supports internal and external devices.

Which of the following can provide power to an external drive?

What is an advantage of using an Internet storage site?

What Windows XP utility can be used to change a FAT16 or FAT32 hard drive partition to NTFS without losing any data?

What do you do first if you get a boot message of Hard Drive Not Found?

PATA drives are set up using _______.

What type of memory do SSDs use?

The primary IDE motherboard connection normally uses I/O address 1F0 -1F7h and IRQ 15.

A best practice for phone communication is to avoid chewing _______ while on the phone with the customer.

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Logical Troubleshooting

Memory

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Windows Xp, Vista, and 7

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters

Exam 7: Storage Devices

Hard drives receive one or more drive letters from the operating system, and they normally start with the drive letter A.

What is the difference between PATA and SATA?

Describe one difference between an architecture that transmits in parallel and one that transmits serially.

When powering on a computer, you notice that the hard drive does not spin. What will you check?

Where would you go to enable a SATA port?

Which three suggestions are best for dealing with customers on the phone?

SSD _______ technology stores 1 bit in each cell.

Which of the following is NOT important in assigning SCSI IDs?

The controller and a 34 pin ribbon cable are

The _______ are the part of the hard drive that actually transmit or receive the 1s and 0s to or from the hard drive.

SATA supports internal and external devices.

Which of the following can provide power to an external drive?

What is an advantage of using an Internet storage site?

What Windows XP utility can be used to change a FAT16 or FAT32 hard drive partition to NTFS without losing any data?

What do you do first if you get a boot message of Hard Drive Not Found?

PATA drives are set up using _______.

What type of memory do SSDs use?

The primary IDE motherboard connection normally uses I/O address 1F0 -1F7h and IRQ 15.

A best practice for phone communication is to avoid chewing _______ while on the phone with the customer.

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Logical Troubleshooting

Memory

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Windows Xp, Vista, and 7

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters