Exam 5: Logical Troubleshooting

A service release is another name for a patch.

Software manufacturers often offer to fix known bugs in their software.

In which troubleshooting step do you complete a help-desk ticket by typing the solution and closing the ticket?

What is the best source for looking up a particular POST error code?

Match the troubleshooting step with the order in which it is performed. _______ First _______ Second _______ Third _______ Fourth _______ Fifth _______ Sixth A) Test the theory to determine the cause. B) Document findings, actions, and outcomes. C) Establish a plan of action to resolve the problem and implement the solution. D) Identify the problem. E) Establish a theory of probably cause (question the obvious). F) Verify full system functionality and, if applicable, implement preventive measures.

is another name for a patch.

When a software company discovers that its software product has problems, it may distribute a _______on the Internet to fix the problem.

Which of the following is NOT a reason that re-creating the problem is important to solving a computer problem?

A service release is also called a

When troubleshooting a problem, a technician must verify full system functionality and, if applicable, implement _______.

Debbie keeps getting an error each time she tries to save her worksheet in AJAX ABC accounting software to the thumb drive. She then saves an Excel spreadsheet she was working on to the thumb drive and it too produces the error. A good next step would be to _______.

Jake was upset because the one beep that the computer normally emitted during the boot process stopped. He was concerned that the computer was malfunctioning even though the computer started without a problem. What is going on with his computer?

It was a clear and pleasant night when Jeremy decided to surf the Internet. While downloading a large picture file, the HP computer suddenly locked up. His mouse wouldnʹt work, the screen wouldnʹt move, and he could not even warm boot his computer. When he turned the computer off and then back on, he heard one long beep followed by two short beeps, and saw that his computer would not start up. He wondered what the Internet did to his computer. As an observing technician, what two things would you tell Jeremy?

The power going into the power supply is DC power.

Which of the following helps determine whether a problem is hardware or software?

Being able to communicate with users is not a problem for technicians.

When troubleshooting a computer problem, check the easy stuff first.

If the computer beeps once during POST and the computer has an AMI BIOS, what is the problem?

What function key permits stepping through the boot files for Windows XP or 7?

When troubleshooting a problem, a technician must establish a plan of action to resolve the problem and _______ the solution.