Question 1

What do you do if a customer is unprofessional and continues to swear at you?

Accepted Answer

A)  Excuse yourself and go somewhere else and call your supervisor. 
B)  Apologize to him and tell them you are there to take care of his problem. 
C)  Be assertive (not aggressive) and tell him you think he is being unprofessional. 
D)  Give him at least 5 minutes to calm down before working on his problem. 
A)  Excuse yourself and go somewhere else and call your supervisor. 
B)  Apologize to him and tell them you are there to take care of his problem. 
C)  Be assertive (not aggressive) and tell him you think he is being unprofessional. 
D)  Give him at least 5 minutes to calm down before working on his problem.

Question 2

Hardware is checked out sequentially by the

Accepted Answer

A)  POST 
B)  BIOS 
C)  Optical drive 
D)  Motherboard 
A)  POST 
B)  BIOS 
C)  Optical drive 
D)  Motherboard

Question 3

If a problem is hardware-related, the Windows _______ tool can be useful in getting the problem narrowed down to a subunit.

Accepted Answer

The answer of If a problem is hardware-related, the Windows...

Question 4

POST is executed by the

Accepted Answer

A)  Numeric processor 
B)  Optical drive 
C)  RAM chips 
D)  BIOS chip 
A)  Numeric processor 
B)  Optical drive 
C)  RAM chips 
D)  BIOS chip

Question 5

A computer problem is never solved until the user is ________.

Accepted Answer

updated, i

Question 6

Phoenix, PCI, Award, and AMI are all BIOS manufacturers.

Accepted Answer

A) True 
 B)False

Question 7

The _______ chip executes POST.

Accepted Answer

The answer of The _______ chip executes POST....

Question 8

After pushing the power switch of the PC to the ʺonʺ position, Bob, the PC repair person, realizes that the power-on lights found on the monitor and computer case do not light up and nothing displays on the screen. What is the first thing that Bob should do to fix the problem?

Accepted Answer

A)  Check the wall outlet. 
B)  Check the bulbs in each of the devices. 
C)  Swap monitors. 
D)  Check the switch on the power strip to make sure it is toggled to the on position. 
A)  Check the wall outlet. 
B)  Check the bulbs in each of the devices. 
C)  Swap monitors. 
D)  Check the switch on the power strip to make sure it is toggled to the on position.

Question 9

What step should be done after a hardware component has been replaced?

Accepted Answer

A)  Give feedback to the user. 
B)  Document the solution. 
C)  Test another theory to ensure the hardware is actually the fix. 
D)  Ensure the rest of the computer is operational. 
A)  Give feedback to the user. 
B)  Document the solution. 
C)  Test another theory to ensure the hardware is actually the fix. 
D)  Ensure the rest of the computer is operational.

Question 10

_______ checks out hardware sequentially.

Accepted Answer

The answer of _______ checks out hardware sequentially....

Question 11

What would be the purpose of the EPU motherboard LED?

Accepted Answer

A)  To illuminate when you have a bad CPU 
B)  To illuminate when you have bad RAM 
C)  To illuminate when not all the cables are connected correctly to the front panel 
D)  To show that the motherboard has been enabled to moderate power consumption efficiently 
A)  To illuminate when you have a bad CPU 
B)  To illuminate when you have bad RAM 
C)  To illuminate when not all the cables are connected correctly to the front panel 
D)  To show that the motherboard has been enabled to moderate power consumption efficiently

Question 12

You see part of the following table in a POST reference manual:   The numbers refer to

Accepted Answer

A)  Switch settings 
B)  Chip numbers 
C)  Error codes that display on the monitor 
D)  Beep sequences 
A)  Switch settings 
B)  Chip numbers 
C)  Error codes that display on the monitor 
D)  Beep sequences

Question 13

_______ checks out hardware sequentially.

Accepted Answer

The answer of _______ checks out hardware sequentially....

Question 14

Hardware errors are usually obvious during RAM access and game play.

Accepted Answer

A) True 
 B)False

Question 15

Listening to the computerʹs initialization beeps may determine whether a problem is hardware or software.

Accepted Answer

A) True 
 B)False

Question 16

Jennifer the jolly technician arrives on site after a user complained of the computer system running slowly. Jennifer has ascertained that the computer has a virus. Which step would Jennifer take next?

Accepted Answer

A)  Document findings, actions, and outcomes. 
B)  Test the theory to determine the cause. 
C)  Establish a theory of probably cause (question the obvious). 
D)  Establish a plan of action to resolve the problem and implement the solution. 
A)  Document findings, actions, and outcomes. 
B)  Test the theory to determine the cause. 
C)  Establish a theory of probably cause (question the obvious). 
D)  Establish a plan of action to resolve the problem and implement the solution.

Question 17

What is the last and most important step in resolving a computer problem?

Accepted Answer

A)  Test the solution. 
B)  Divide and conquer. 
C)  Document findings, actions, and outcomes 
D)  Reboot. 
A)  Test the solution. 
B)  Divide and conquer. 
C)  Document findings, actions, and outcomes 
D)  Reboot.

Question 18

A new employee calls the help desk. The employee is worried because the computer beeps once every day. What is the issue?

Accepted Answer

A)  The BIOS settings are probably misconfigured. 
B)  The motherboard battery is going bad. 
C)  A resource conflict has occurred. 
D)  POST has detected a device with an unsigned driver. 
E)  There is no problem. 
A)  The BIOS settings are probably misconfigured. 
B)  The motherboard battery is going bad. 
C)  A resource conflict has occurred. 
D)  POST has detected a device with an unsigned driver. 
E)  There is no problem.

Question 19

A PC technician would most frequently rely upon which procedure to repair a PC?

Accepted Answer

A)  Swapping parts 
B)  Analyzing electrical conductivity of circuits using a probe 
C)  Monitoring the clock cycle of a CPU using an oscilloscope 
D)  Monitoring the motherboard LEDs 
A)  Swapping parts 
B)  Analyzing electrical conductivity of circuits using a probe 
C)  Monitoring the clock cycle of a CPU using an oscilloscope 
D)  Monitoring the motherboard LEDs

Question 20

To troubleshoot the Windows boot process, hold the Ctrl key down whiles the machine boots.

Accepted Answer

A) True 
 B)False

What do you do if a customer is unprofessional and continues to swear at you?

Hardware is checked out sequentially by the

If a problem is hardware-related, the Windows _______ tool can be useful in getting the problem narrowed down to a subunit.

POST is executed by the

A computer problem is never solved until the user is ________.

Phoenix, PCI, Award, and AMI are all BIOS manufacturers.

The _______ chip executes POST.

After pushing the power switch of the PC to the ʺonʺ position, Bob, the PC repair person, realizes that the power-on lights found on the monitor and computer case do not light up and nothing displays on the screen. What is the first thing that Bob should do to fix the problem?

What step should be done after a hardware component has been replaced?

_______ checks out hardware sequentially.

What would be the purpose of the EPU motherboard LED?

You see part of the following table in a POST reference manual: The numbers refer to

_______ checks out hardware sequentially.

Hardware errors are usually obvious during RAM access and game play.

Listening to the computerʹs initialization beeps may determine whether a problem is hardware or software.

Jennifer the jolly technician arrives on site after a user complained of the computer system running slowly. Jennifer has ascertained that the computer has a virus. Which step would Jennifer take next?

What is the last and most important step in resolving a computer problem?

A new employee calls the help desk. The employee is worried because the computer beeps once every day. What is the issue?

A PC technician would most frequently rely upon which procedure to repair a PC?

To troubleshoot the Windows boot process, hold the Ctrl key down whiles the machine boots.

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Windows Xp, Vista, and 7

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters

Exam 5: Logical Troubleshooting

What do you do if a customer is unprofessional and continues to swear at you?

Hardware is checked out sequentially by the

If a problem is hardware-related, the Windows _______ tool can be useful in getting the problem narrowed down to a subunit.

POST is executed by the

A computer problem is never solved until the user is ________.

Phoenix, PCI, Award, and AMI are all BIOS manufacturers.

The _______ chip executes POST.

After pushing the power switch of the PC to the ʺonʺ position, Bob, the PC repair person, realizes that the power-on lights found on the monitor and computer case do not light up and nothing displays on the screen. What is the first thing that Bob should do to fix the problem?

What step should be done after a hardware component has been replaced?

_______ checks out hardware sequentially.

What would be the purpose of the EPU motherboard LED?

You see part of the following table in a POST reference manual: The numbers refer to

_______ checks out hardware sequentially.

Hardware errors are usually obvious during RAM access and game play.

Listening to the computerʹs initialization beeps may determine whether a problem is hardware or software.

Jennifer the jolly technician arrives on site after a user complained of the computer system running slowly. Jennifer has ascertained that the computer has a virus. Which step would Jennifer take next?

What is the last and most important step in resolving a computer problem?

A new employee calls the help desk. The employee is worried because the computer beeps once every day. What is the issue?

A PC technician would most frequently rely upon which procedure to repair a PC?

To troubleshoot the Windows boot process, hold the Ctrl key down whiles the machine boots.

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Windows Xp, Vista, and 7

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters