Question 1

The primary purpose of collective bargaining is to:

Accepted Answer

A)  ensure worker participation in setting the goals and objectives of the company. 
B)  establish and communicate clear guidelines for performance appraisals. 
C)  limit the authority of management to set job categories and direct worker activities. 
D)  negotiate a labor-management agreement that both the union and management are willing to accept. 
A)  ensure worker participation in setting the goals and objectives of the company. 
B)  establish and communicate clear guidelines for performance appraisals. 
C)  limit the authority of management to set job categories and direct worker activities. 
D)  negotiate a labor-management agreement that both the union and management are willing to accept.

Question 2

A mediator has the power to impose a binding settlement on labor and management.

Accepted Answer

A) True 
 B)False

Question 3

A comparison of compensation of CEOs in the U.S.with compensation of top executives in Canada and Europe indicates that:

Accepted Answer

A)  U.S.CEOs are working for much lower compensation. 
B)  pay for CEOs at major corporations is about the same in all of these nations. 
C)  executives in the U.S.are compensated at a much higher rate. 
D)  U.S.executives are paid better than average when their firms are successful,but worse than average when their firms struggle. 
A)  U.S.CEOs are working for much lower compensation. 
B)  pay for CEOs at major corporations is about the same in all of these nations. 
C)  executives in the U.S.are compensated at a much higher rate. 
D)  U.S.executives are paid better than average when their firms are successful,but worse than average when their firms struggle.

Question 4

One of the things that labor is interested in is fair and competent management.

Accepted Answer

A) True 
 B)False

Question 5

Winona was recently hired to work at a production plant for Additup Manufacturing.When hired,she was told she must join the union at the plant within 90 days in order to keep her job.Winona is employed in an agency shop.

Accepted Answer

A) True 
 B)False

Question 6

The main objectives of organized labor,better wages and shorter hours,have remained remarkably stable over time.

Accepted Answer

A) True 
 B)False

Question 7

The number of households that face the burden of caring for one or more elderly parents has increased significantly over the past decade.

Accepted Answer

A) True 
 B)False

Question 8

Membership in the Knights of Labor was:

Accepted Answer

A)  limited to skilled craftsmen. 
B)  limited to unskilled and semiskilled workers who belonged to industrial unions. 
C)  open to all working people,including employers. 
D)  open to anyone willing to promote capitalism as the economic system most likely to lead to economic prosperity for the working men and women of the United States. 
A)  limited to skilled craftsmen. 
B)  limited to unskilled and semiskilled workers who belonged to industrial unions. 
C)  open to all working people,including employers. 
D)  open to anyone willing to promote capitalism as the economic system most likely to lead to economic prosperity for the working men and women of the United States.

Question 9

Throughout most of American history,the relationship between managers and employees has been fairly smooth.

Accepted Answer

A) True 
 B)False

Question 10

Labor unions were largely responsible for:

Accepted Answer

A)  establishing the Republican party. 
B)  the basic structure of the federal income tax system. 
C)  the passage of NAFTA. 
D)  minimum wage laws and laws against child labor. 
A)  establishing the Republican party. 
B)  the basic structure of the federal income tax system. 
C)  the passage of NAFTA. 
D)  minimum wage laws and laws against child labor.

Question 11

The National Labor Relations Act gave labor the legal justification to pursue collective bargaining and other key labor issues.

Accepted Answer

A) True 
 B)False

Question 12

The Norris-LaGuardia Act prohibits firms from requiring workers to agree not to join a union as a condition of their employment.

Accepted Answer

A) True 
 B)False

Question 13

When workers go on strike,management is often compelled to keep the business operation running.If it is unable to achieve this on its own,management may:

Accepted Answer

A)  elect to proceed with a lockout. 
B)  close down the facility and permanently fire the strikers. 
C)  hire strikebreakers. 
D)  picket. 
A)  elect to proceed with a lockout. 
B)  close down the facility and permanently fire the strikers. 
C)  hire strikebreakers. 
D)  picket.

Question 14

The Taft-Hartley Act strengthened unions by giving them the right to engage in featherbedding and secondary boycotts.

Accepted Answer

A) True 
 B)False

Question 15

At the Grenchit Corporation the union and management have not been able to reach a mutually satisfactory agreement on a grievance.The two sides have agreed to bring in a(n)_________ who will examine the evidence and arguments on both sides and issue a binding decision.

Accepted Answer

A)  mediator 
B)  arbitrator 
C)  fact finder 
D)  union steward 
A)  mediator 
B)  arbitrator 
C)  fact finder 
D)  union steward

Question 16

Dr.Kwan,a professor at a local university,has been working with the union leaders and management at Empire Corporation to help the two sides resolve differences over desired wage levels for a new contract.First,he met with each side privately to determine any common ground for agreement.For the past week,he has worked with representatives from each side to promote communication and compromise at the bargaining table.Dr.Kwan is a(n):

Accepted Answer

A)  arbitrator. 
B)  mediator. 
C)  fact finder. 
D)  shop stewarD. 
A)  arbitrator. 
B)  mediator. 
C)  fact finder. 
D)  shop stewarD.

Question 17

Safe'nSwift Airlines implemented a program to curb workplace violence before it occurs.Under this program,the employees of Safe'nSwift can expect to:

Accepted Answer

A)  share in any profits their airline earns. 
B)  get paid extended leave if they become especially and visibly angry at work. 
C)  see much more use of contingent workers. 
D)  take part in focus groups to share their ideas about workplace violence prevention. 
A)  share in any profits their airline earns. 
B)  get paid extended leave if they become especially and visibly angry at work. 
C)  see much more use of contingent workers. 
D)  take part in focus groups to share their ideas about workplace violence prevention.

Question 18

Hiring strikebreakers to replace striking workers was historically a common management tactic during labor disputes,but it is seldom used today.

Accepted Answer

A) True 
 B)False

Question 19

The initial objective of the American Federation of Labor (AFL)was to provide union membership to workers in all industries.

Accepted Answer

A) True 
 B)False

Question 20

On-site child-care remains the only acceptable way for firms to meet the childcare concerns of their employees.

Accepted Answer

A) True 
 B)False

Exam 12: Dealing With Employee-Management Issues and Relationships

The primary purpose of collective bargaining is to:

A mediator has the power to impose a binding settlement on labor and management.

A comparison of compensation of CEOs in the U.S.with compensation of top executives in Canada and Europe indicates that:

One of the things that labor is interested in is fair and competent management.

Winona was recently hired to work at a production plant for Additup Manufacturing.When hired,she was told she must join the union at the plant within 90 days in order to keep her job.Winona is employed in an agency shop.

The main objectives of organized labor,better wages and shorter hours,have remained remarkably stable over time.

The number of households that face the burden of caring for one or more elderly parents has increased significantly over the past decade.

Membership in the Knights of Labor was:

Throughout most of American history,the relationship between managers and employees has been fairly smooth.

Labor unions were largely responsible for:

The National Labor Relations Act gave labor the legal justification to pursue collective bargaining and other key labor issues.

The Norris-LaGuardia Act prohibits firms from requiring workers to agree not to join a union as a condition of their employment.

When workers go on strike,management is often compelled to keep the business operation running.If it is unable to achieve this on its own,management may:

The Taft-Hartley Act strengthened unions by giving them the right to engage in featherbedding and secondary boycotts.

At the Grenchit Corporation the union and management have not been able to reach a mutually satisfactory agreement on a grievance.The two sides have agreed to bring in a(n)_________ who will examine the evidence and arguments on both sides and issue a binding decision.

Safe'nSwift Airlines implemented a program to curb workplace violence before it occurs.Under this program,the employees of Safe'nSwift can expect to:

Hiring strikebreakers to replace striking workers was historically a common management tactic during labor disputes,but it is seldom used today.

The initial objective of the American Federation of Labor (AFL)was to provide union membership to workers in all industries.

On-site child-care remains the only acceptable way for firms to meet the childcare concerns of their employees.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding How Economics Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Adapting Organizations to Todays Markets

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix A: Using Technology to Manage Information

Appendix B: Managing Risk

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