Exam 7: Creating Communication Climates

Accepting a person's feelings or thoughts as valid or real for that person is called __________.

Communication that expresses the speaker's feelings without disparaging anyone else is known as __________ communication.

A person who believes that usually both people can be satisfied with the outcome of conflicts has a __________ orientation to conflict.

Marking off peripheral issues for later discussion is called __________.

"I need this report today, but if you can't get it done, that's all right," is an example of __________.

"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that __________.

__________ is a way of using timing to promote positive conflict by marking off peripheral issues for later discussion.

Identify and explain the potential benefits of conflict. Include specific examples of benefits that can come out of conflict.

The statement "I don't want to talk about it" is a vocal exit response.

Communication that aims at manipulating a person or group for the benefit of the person manipulating is known as __________.

When people express their feelings and differences directly they are engaging in __________ __________.

There really are no situations in which an exit response can have a positive response.

Resolution in terms of what decision is made, is just one possible outcome of conflict.

In interpersonal relationships it is as important to affirm and accept yourself as to affirm and accept others.

Discuss at least three ways for creating and sustaining healthy communication climates. Give specific examples for each.

__________ __________ is the emotional tone of a relationship between people that affects how people feel and interact with one another.

Explain the differences between the following attitudes toward conflict: win-lose, lose-lose, win-win. Give examples for each attitude.

Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as __________.

The mere presence of differences between any two people is conflict.

Samantha says, "Arguments are terrible. I believe nobody can win when conflict breaks out." Samantha's orientation to conflict is best described as __________.