Question 1

The goal of post-implementation activities is to:

Accepted Answer

A) praise the ready adopters 
B) give encouragement to the reluctant adopters who joined in 
C) institutionalize the use of the new system 
D) quickly modify the system with the changes that were suggested during the project that were deemed as 'good', but identified as 'scope creep' 
E) finally be able to relax and bond together (frequently with a post-implementation party) 
A) praise the ready adopters 
B) give encouragement to the reluctant adopters who joined in 
C) institutionalize the use of the new system 
D) quickly modify the system with the changes that were suggested during the project that were deemed as 'good', but identified as 'scope creep' 
E) finally be able to relax and bond together (frequently with a post-implementation party)

Question 2

Most of the SDLC processes (including JAD sessions and interviews with users)have laid the groundwork for 'unfreezing' the current system so that a new system can replace it.

Accepted Answer

A) True 
 B)False

Question 3

What is a 'business contingency plan'?

Accepted Answer

A plan to ensure the business

Question 4

Computer-based training (CBT)is generally more expensive to develop,but generally cheaper to deliver.

Accepted Answer

A) True 
 B)False

Question 5

One of the activities when considering post-implementation activities of a new system is to include systems maintenance.

Accepted Answer

A) True 
 B)False

Question 6

One of the best contingency plans is to:

Accepted Answer

A) use a direct conversion 
B) use an abrupt conversion 
C) use a parallel conversion 
D) use a back-up power generator in case the power fails 
E) have your system insured by Lloyds of London 
A) use a direct conversion 
B) use an abrupt conversion 
C) use a parallel conversion 
D) use a back-up power generator in case the power fails 
E) have your system insured by Lloyds of London

Question 7

When installing hardware,it is best to:

Accepted Answer

A) leave this to the last minute, so to get the latest versions of the hardware from the vendor(s) 
B) work closely with the vendors who are supplying the hardware 
C) create a RFP two weeks before install date 
D) call Home Depot 
E) outsource the hardware installation to India 
A) leave this to the last minute, so to get the latest versions of the hardware from the vendor(s) 
B) work closely with the vendors who are supplying the hardware 
C) create a RFP two weeks before install date 
D) call Home Depot 
E) outsource the hardware installation to India

Question 8

In order to encourage people to adopt and use the new system,the change agents need to convince users that the new system will give them more benefits.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following conversion options is the most risk-filled?

Accepted Answer

A) the parallel conversion style 
B) the direct conversion style 
C) the simultaneous conversion style 
D) the perpendicular conversion style 
E) none of these 
A) the parallel conversion style 
B) the direct conversion style 
C) the simultaneous conversion style 
D) the perpendicular conversion style 
E) none of these

Question 10

Which is NOT a step in Lewin's model for managing organization change?

Accepted Answer

A) Program 
B) Transition 
C) Refreeze 
D) Move 
E) Unfreeze 
A) Program 
B) Transition 
C) Refreeze 
D) Move 
E) Unfreeze

Question 11

In motivating users to adopt a new system,it is suggested that change agents develop two clear and concise lists of costs and benefits provided by the new system as compared to the as-is system.Why is this important?

Accepted Answer

The costs and benefits from the new syst

Question 12

The three major steps in preparing the technology are: (a)install the hardware;(b)install the software;and (c)convert the data.

Accepted Answer

A) True 
 B)False

Question 13

Fredrick Brooks suggested a three step model for managing organizational change: (a)unfreeze;(b)move;and (c)refreeze.

Accepted Answer

A) True 
 B)False

Question 14

Juan is considering which of the two 'conversion styles' to use for his project.They are:

Accepted Answer

A) abrupt and direct 
B) direct and instant 
C) parallel and perpendicular 
D) direct and parallel 
E) parallel and analogous 
A) abrupt and direct 
B) direct and instant 
C) parallel and perpendicular 
D) direct and parallel 
E) parallel and analogous

Question 15

The habitual routines for how work is performed are called:

Accepted Answer

A) work norms 
B) policies, processes and procedures (the "3Ps") 
C) resource allocations 
D) standard operating procedures 
E) assignment infrastructures 
A) work norms 
B) policies, processes and procedures (the "3Ps") 
C) resource allocations 
D) standard operating procedures 
E) assignment infrastructures

Question 16

Michael,a project manager,is concerned that although the new system is fairly well tested,wants to run both the old and new systems for two months.He is using a 'parallel conversion' strategy.

Accepted Answer

A) True 
 B)False

Question 17

What is a 'business contingency plan'? What is its purpose?

Accepted Answer

Business contingency plAns: are to keep

Question 18

With new systems,it might be more appropriate to expect that everything will come off perfectly.

Accepted Answer

A) True 
 B)False

Question 19

What is probably a common scenario in most organizations when installing a new system?

Accepted Answer

A) users are excited about the new system 
B) resistance to change exists 
C) scope creep delays implementation by at least two months 
D) the change agent is a member of the business unit adopting the change 
E) the project sponsor is the lead systems analyst 
A) users are excited about the new system 
B) resistance to change exists 
C) scope creep delays implementation by at least two months 
D) the change agent is a member of the business unit adopting the change 
E) the project sponsor is the lead systems analyst

Question 20

Once the project team has installed the system and performed the change management activities,the system is officially turned over to:

Accepted Answer

A) the users 
B) the operations group 
C) management 
D) vendors 
E) consultants 
A) the users 
B) the operations group 
C) management 
D) vendors 
E) consultants

The goal of post-implementation activities is to:

Most of the SDLC processes (including JAD sessions and interviews with users)have laid the groundwork for 'unfreezing' the current system so that a new system can replace it.

What is a 'business contingency plan'?

Computer-based training (CBT)is generally more expensive to develop,but generally cheaper to deliver.

One of the activities when considering post-implementation activities of a new system is to include systems maintenance.

One of the best contingency plans is to:

When installing hardware,it is best to:

In order to encourage people to adopt and use the new system,the change agents need to convince users that the new system will give them more benefits.

Which of the following conversion options is the most risk-filled?

Which is NOT a step in Lewin's model for managing organization change?

In motivating users to adopt a new system,it is suggested that change agents develop two clear and concise lists of costs and benefits provided by the new system as compared to the as-is system.Why is this important?

The three major steps in preparing the technology are: (a)install the hardware;(b)install the software;and (c)convert the data.

Fredrick Brooks suggested a three step model for managing organizational change: (a)unfreeze;(b)move;and (c)refreeze.

Juan is considering which of the two 'conversion styles' to use for his project.They are:

The habitual routines for how work is performed are called:

Michael,a project manager,is concerned that although the new system is fairly well tested,wants to run both the old and new systems for two months.He is using a 'parallel conversion' strategy.

What is a 'business contingency plan'? What is its purpose?

With new systems,it might be more appropriate to expect that everything will come off perfectly.

What is probably a common scenario in most organizations when installing a new system?

Once the project team has installed the system and performed the change management activities,the system is officially turned over to:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

the Movement to Objects

Filters

Exam 13: Transition to the New System

The goal of post-implementation activities is to:

Most of the SDLC processes (including JAD sessions and interviews with users)have laid the groundwork for 'unfreezing' the current system so that a new system can replace it.

What is a 'business contingency plan'?

Computer-based training (CBT)is generally more expensive to develop,but generally cheaper to deliver.

One of the activities when considering post-implementation activities of a new system is to include systems maintenance.

One of the best contingency plans is to:

When installing hardware,it is best to:

In order to encourage people to adopt and use the new system,the change agents need to convince users that the new system will give them more benefits.

Which of the following conversion options is the most risk-filled?

Which is NOT a step in Lewin's model for managing organization change?

In motivating users to adopt a new system,it is suggested that change agents develop two clear and concise lists of costs and benefits provided by the new system as compared to the as-is system.Why is this important?

The three major steps in preparing the technology are: (a)install the hardware;(b)install the software;and (c)convert the data.

Fredrick Brooks suggested a three step model for managing organizational change: (a)unfreeze;(b)move;and (c)refreeze.

Juan is considering which of the two 'conversion styles' to use for his project.They are:

The habitual routines for how work is performed are called:

Michael,a project manager,is concerned that although the new system is fairly well tested,wants to run both the old and new systems for two months.He is using a 'parallel conversion' strategy.

What is a 'business contingency plan'? What is its purpose?

With new systems,it might be more appropriate to expect that everything will come off perfectly.

What is probably a common scenario in most organizations when installing a new system?

Once the project team has installed the system and performed the change management activities,the system is officially turned over to:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

the Movement to Objects

Filters