Question 1

Most organizations provide a help desk that provides a place for users to ask questions and to talk to a help desk support person.

Accepted Answer

A) True 
 B)False

Question 2

One aspect of converting to a new system might be to convert data from one format into data that will be used by the new system.

Accepted Answer

A) True 
 B)False

Question 3

The authors note that "the first step in change management is to understand the factors that inhibit change - the factors that affect the perception of costs and benefits".What can be done to motivate people to accept change?

Accepted Answer

People act on what they believe to be tr

Question 4

Michelle has overseen the design and development process for a new system.The users have been closely involved in each step.The system underwent significant testing,with 'power users' being involved in a lengthy beta test.The risk factor when implementing this system might be lower than one that had less testing included.

Accepted Answer

A) True 
 B)False

Question 5

Somebody who is generally outside the business unit and is leading the change effort is the:

Accepted Answer

A) business sponsor 
B) project champion 
C) reluctant adopter 
D) the change agent 
E) the database administrator (DB
A)  
A) business sponsor 
B) project champion 
C) reluctant adopter 
D) the change agent 
E) the database administrator (DB
A)

Question 6

The 'worst case scenario' might be that when implementing a new system (using the direct cut-over)that the new system doesn't work and the old system has been decommissioned.

Accepted Answer

A) True 
 B)False

Question 7

Which is NOT a common training approach for introducing a new system?

Accepted Answer

A) classroom training 
B) computer-based training (CBT) 
C) one-on-one training 
D) mentoring 
E) sending employees to a nearby college or university to take a class 
A) classroom training 
B) computer-based training (CBT) 
C) one-on-one training 
D) mentoring 
E) sending employees to a nearby college or university to take a class

Question 8

The person who wants the change to a system most likely is:

Accepted Answer

A) the Internal Revenue Service 
B) the head of the accounting department 
C) the business sponsor 
D) the director of human resources 
E) the head project manager 
A) the Internal Revenue Service 
B) the head of the accounting department 
C) the business sponsor 
D) the director of human resources 
E) the head project manager

Question 9

What are the major differences between project team review and system review?

Accepted Answer

Project team review comes immediately af

Question 10

It has been a busy project experience for Omar.During the analysis phase,he encountered some negative feedback from users.During design,his best user-interface analyst left for a new position and a novice user-interface designer took over.And during the coding,the team had to rely on some off-shore developers who had trouble understand the programming specifications.To get the system running as expected,the testing time was reduced.Which of the following conversion approaches might be the safest approach for Omar and the project team?

Accepted Answer

A) direct, whole-system, simultaneous conversion 
B) parallel, pilot site, simultaneous conversion 
C) direct, phased, simultaneous conversion 
D) direct, pilot and phased conversion 
E) parallel, modular and top-down conversion 
A) direct, whole-system, simultaneous conversion 
B) parallel, pilot site, simultaneous conversion 
C) direct, phased, simultaneous conversion 
D) direct, pilot and phased conversion 
E) parallel, modular and top-down conversion

Question 11

Lewin's model for managing organizational change has four steps: (a)thaw;(b)enticement;(c)change;and (d)institutionalize.

Accepted Answer

A) True 
 B)False

Question 12

In terms of systems development projects,the philosophy of 'build it and they will come'

Accepted Answer

A) is common in system adoption 
B) was first proposed by Machivelli in The Prince 
C) was part of the economic feasibility analysis 
D) is the motto of project teams 
E) generally is not true, except in movies 
A) is common in system adoption 
B) was first proposed by Machivelli in The Prince 
C) was part of the economic feasibility analysis 
D) is the motto of project teams 
E) generally is not true, except in movies

Question 13

Probably the most commonly used training is one-on-one training.

Accepted Answer

A) True 
 B)False

Question 14

In the SDLC,the key person is the systems analyst who analyzed the business situation,identified opportunities for improvements and designed an information system to implement the improvements.

Accepted Answer

A) True 
 B)False

Question 15

When considering costs of a new system conversion,which is NOT a common cost to consider?

Accepted Answer

A) the cost of running two systems with a parallel conversion 
B) the costs of more staff at more locations for support in a simultaneous conversion 
C) the salary costs of users, trainers, administrators, consultants 
D) the hardware costs for a pilot system 
E) the extra programming costs for a modular conversion 
A) the cost of running two systems with a parallel conversion 
B) the costs of more staff at more locations for support in a simultaneous conversion 
C) the salary costs of users, trainers, administrators, consultants 
D) the hardware costs for a pilot system 
E) the extra programming costs for a modular conversion

Question 16

Plans to handle potential business disruption due to technical problems during conversion are covered in the:

Accepted Answer

A) System back-out plan 
B) Conversion disruption plan 
C) Alignment alteration plan 
D) Business Contingency Plan 
E) Help Desk plan 
A) System back-out plan 
B) Conversion disruption plan 
C) Alignment alteration plan 
D) Business Contingency Plan 
E) Help Desk plan

Question 17

What are the three basic tools for structuring work processes in organizations?

Accepted Answer

(a)standard operating procedur

Question 18

What are the typical five sources of change requests?

Accepted Answer

(a)from the operations group about bugs

Question 19

What are the two 'conversion style' options for switching from the old system to the new system - and what are the advantages and disadvantages to each?

Accepted Answer

Direct (abrupt)and parallel.Direct gets

Most organizations provide a help desk that provides a place for users to ask questions and to talk to a help desk support person.

One aspect of converting to a new system might be to convert data from one format into data that will be used by the new system.

The authors note that "the first step in change management is to understand the factors that inhibit change - the factors that affect the perception of costs and benefits".What can be done to motivate people to accept change?

Somebody who is generally outside the business unit and is leading the change effort is the:

The 'worst case scenario' might be that when implementing a new system (using the direct cut-over)that the new system doesn't work and the old system has been decommissioned.

Which is NOT a common training approach for introducing a new system?

The person who wants the change to a system most likely is:

What are the major differences between project team review and system review?

Lewin's model for managing organizational change has four steps: (a)thaw;(b)enticement;(c)change;and (d)institutionalize.

In terms of systems development projects,the philosophy of 'build it and they will come'

Probably the most commonly used training is one-on-one training.

In the SDLC,the key person is the systems analyst who analyzed the business situation,identified opportunities for improvements and designed an information system to implement the improvements.

When considering costs of a new system conversion,which is NOT a common cost to consider?

Plans to handle potential business disruption due to technical problems during conversion are covered in the:

What are the three basic tools for structuring work processes in organizations?

What are the typical five sources of change requests?

What are the two 'conversion style' options for switching from the old system to the new system - and what are the advantages and disadvantages to each?

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

the Movement to Objects

Filters

Exam 13: Transition to the New System

Most organizations provide a help desk that provides a place for users to ask questions and to talk to a help desk support person.

One aspect of converting to a new system might be to convert data from one format into data that will be used by the new system.

The authors note that "the first step in change management is to understand the factors that inhibit change - the factors that affect the perception of costs and benefits".What can be done to motivate people to accept change?

Somebody who is generally outside the business unit and is leading the change effort is the:

The 'worst case scenario' might be that when implementing a new system (using the direct cut-over)that the new system doesn't work and the old system has been decommissioned.

Which is NOT a common training approach for introducing a new system?

The person who wants the change to a system most likely is:

What are the major differences between project team review and system review?

Lewin's model for managing organizational change has four steps: (a)thaw;(b)enticement;(c)change;and (d)institutionalize.

In terms of systems development projects,the philosophy of 'build it and they will come'

Probably the most commonly used training is one-on-one training.

In the SDLC,the key person is the systems analyst who analyzed the business situation,identified opportunities for improvements and designed an information system to implement the improvements.

When considering costs of a new system conversion,which is NOT a common cost to consider?

Plans to handle potential business disruption due to technical problems during conversion are covered in the:

What are the three basic tools for structuring work processes in organizations?

What are the typical five sources of change requests?

What are the two 'conversion style' options for switching from the old system to the new system - and what are the advantages and disadvantages to each?

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

the Movement to Objects

Filters