Exam 2: Small Business Environment: Managing External Relations

A system of values that people consider in determining whether actions are right or wrong is referred to as

When a small business is first getting started,there is a lot of flexibility in terms of

Replacing paper copies with Web-based documents is one of the ways to create a more sustainable enterprise.

To help small businesses with crisis planning,the federal government recommends all of the following steps for preparing for disasters EXCEPT

Two ways to build social capital are legitimacy and social networking.

The _____ of a firm consists of those people inside the boundary-the owner,any employees,and any other owners or board members of the firm.

Green retailing is

Wearing uniforms or business attire is a goodwill indicator of people-based legitimacy.

_____ refers to certification for having met a standard of quality that is consistently evaluated around the world.

_____ occurs when a person's values are in conflict,making it unclear whether a particular decision is the right thing to do.

Which of the following includes characteristics of a business,like trust,consistency,and networks that help make business operations smooth and efficient?

The two ways to build social capital are through

Often,the alternative to negotiating together can be _____ if the amounts are small,or undertaking legal action if the amounts warrant legal fees or the hassles of enforcing small claims court decisions.

_____ means "let the buyer beware" is a philosophy sometimes used by businesses to put the burden for consumer protection onto the customer.

Identify the set of shared beliefs,basic assumptions,or common accepted ways of dealing with problems and challenges within a company that demonstrate how things get done.

Which of the following observations concerning the Golden Rule is NOT true?

Which of the following is the largest online social networking site?

Electronic social networks are usually fast and easy to develop but cost a lot.

The creation of something new or trying something for the first time refers to

According to the text,the goal of any small business owner is to