Exam 2: Small Business Environment: Managing External Relations

Which of the following is an example of the general environment?

The _____ is given by the U.S.Government to businesses and nonprofit organizations that have been judged outstanding in quality leadership;strategic planning;customer and market focus;measurement,analysis,and knowledge management;human resource focus;process management;and results.

Which of the following legal forms of organization-based legitimacy indicators would be the least legitimate?

An ethical model that suggests that there is a code of right and wrong that everyone can see and follow refers to

Having well-known or well-regarded owners,employees,supporters,or spokespeople is a people-based legitimate indicator of

Which of the following would be a part of the task environment?

According to the gold standard for crisis leadership,all of the following are steps to follow in a crisis EXCEPT

The general environment is a part of the external environment made up of those components that the firm deals with directly such as customers,suppliers,consultants,media,interest groups,and the like.

A part of the external environment made up of sectors of major forces that shape the people and institutions of the task and internal environments is the

Which of the following is NOT a question in step one of ethical decision-making?

_____ is a certification standard from the U.S.Green Building Council for buildings that are more environmentally friendly.

What is sustainable entrepreneurship? What can entrepreneurs do to manage their firm's impact on the environment?

When faced with a crisis,what is the first step that a small business owner should follow?

An ethical dilemma occurs when a person's values are in conflict,making it unclear whether a decision we are thinking about making is right or not.

The first step of ethical decision-making is

Amanda Albertson and "Durable Doors" Amanda is a small business owner of "Durable Doors", a manufacturer and installer of garage doors, based in the northeast. Amanda has built the business working very hard in the community. She has earned the reputation as a reliable, trustworthy business owner with solid garage doors. However, given the soft economic conditions with higher gasoline and wood prices, Amanda faces a tough situation. If she continues with her quality standard, she will lose money, but if she inserts panels of mixed lower quality wood she can remain profitable. -If Amanda wants a solution that is the best thing for most people,she should explore the ethical model of

Briefly describe the three types of legitimacy.Provide a few indicator examples for each type.

One of the steps in handling a crisis is to admit you are in trouble.

When faced with a crisis situation,what steps should a small business owner follow? Explain.

Which of the following can occur when there are several different options for a decision one has to make and the best choice is not clear?