Exam 2: Small Business Environment: Managing External Relations

Having trademarks,service marks,patents,or copyrights are product-based legitimacy indicators of

Briefly describe the four philosophies used to evaluate alternatives you have generated to solve an ethical problem.

_____ means that a firm is worthy of consideration or doing business with because of the impressions or opinions of customers,suppliers,investors,or competitors.

Which of the following is a three-step process that helps people make better and more ethical decisions?

The idea and action of each person helping another refers to

Only one business in ten has a disaster or crisis plan.

One of the key parts of social networking is actually seeking the help or advice of others.

Amanda Albertson and "Durable Doors" Amanda is a small business owner of "Durable Doors", a manufacturer and installer of garage doors, based in the northeast. Amanda has built the business working very hard in the community. She has earned the reputation as a reliable, trustworthy business owner with solid garage doors. However, given the soft economic conditions with higher gasoline and wood prices, Amanda faces a tough situation. If she continues with her quality standard, she will lose money, but if she inserts panels of mixed lower quality wood she can remain profitable. -'Durable Doors' is known for its high quality standards,exceptional personalized customer service,and industry leadership.These are indicators of which type of legitimacy?

All of the following are true of social capital EXCEPT

When external relations lapses occur,if they are not so major that legal action is at stake,try to use them as learning experiences for the rest of the firm by talking openly about the issues.

Which ethical model supports seeking the greatest good for the greatest number of people?

Amanda Albertson and "Durable Doors" Amanda is a small business owner of "Durable Doors", a manufacturer and installer of garage doors, based in the northeast. Amanda has built the business working very hard in the community. She has earned the reputation as a reliable, trustworthy business owner with solid garage doors. However, given the soft economic conditions with higher gasoline and wood prices, Amanda faces a tough situation. If she continues with her quality standard, she will lose money, but if she inserts panels of mixed lower quality wood she can remain profitable. -The situation that Amanda faces can be described as a(n)

Which of the following is at the core of exchange in the BRIE model?

Using low-cost or free techniques to minimize your cost of doing business is known as

Discuss some of the ways to monitor the environment.

Achieving _____ means building trust among customers and other key groups.

_____ is an approach to operating a firm or a line of business which identifies,creates and exploits opportunities to make a profit in a way that can minimize the depletion of natural resources,maximize the use of a recycled material,or improve the environment.

Which of the following statements about legitimacy indicators is true?

Amanda Albertson and "Durable Doors" Amanda is a small business owner of "Durable Doors", a manufacturer and installer of garage doors, based in the northeast. Amanda has built the business working very hard in the community. She has earned the reputation as a reliable, trustworthy business owner with solid garage doors. However, given the soft economic conditions with higher gasoline and wood prices, Amanda faces a tough situation. If she continues with her quality standard, she will lose money, but if she inserts panels of mixed lower quality wood she can remain profitable. -Which of the following might help Amanda with her situation of inserting a lower quality panel in the garage doors to remain profitable?

Compare and contrast between task environment and general environment.