Question 1

One of the major disadvantages of oral communication is that ________.

Accepted Answer

A)  people unintentionally change the message and meaning 
B)  people intentionally change the message and meaning 
C)  people can ask for immediate feedback 
D)  both A and B 
E)  both A and C 
A)  people unintentionally change the message and meaning 
B)  people intentionally change the message and meaning 
C)  people can ask for immediate feedback 
D)  both A and B 
E)  both A and C D

Question 2

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

Accepted Answer

A)  oral 
B)  grapevine 
C)  written 
D)  nonverbal 
E)  lateral 
A)  oral 
B)  grapevine 
C)  written 
D)  nonverbal 
E)  lateral C

Question 3

All of the following are examples of nonverbal communication except ________.

Accepted Answer

A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance between the sender and the receiver 
D)  facial expressions 
E)  hand gestures 
A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance between the sender and the receiver 
D)  facial expressions 
E)  hand gestures B

Question 4

People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

Accepted Answer

A) True 
 B)False

Question 5

Emotional sharing is very prominent in the workplace and a way for many individuals to meet their social needs. Why is this?

Accepted Answer

A)  People are emotionally unstable and bring that to work. 
B)  People are lazy and just want to socialize at work. 
C)  Sharing while working improves performance. 
D)  The workplace is the primary source of social interaction for most people. 
E)  People have no lives and work all the time. 
A)  People are emotionally unstable and bring that to work. 
B)  People are lazy and just want to socialize at work. 
C)  Sharing while working improves performance. 
D)  The workplace is the primary source of social interaction for most people. 
E)  People have no lives and work all the time.

Question 6

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Accepted Answer

A)  individualistic cultures 
B)  low power distance cultures 
C)  cultures that score low on uncertainty avoidance 
D)  high-context cultures 
E)  cultures that have long time orientation 
A)  individualistic cultures 
B)  low power distance cultures 
C)  cultures that score low on uncertainty avoidance 
D)  high-context cultures 
E)  cultures that have long time orientation

Question 7

Which of the following types of communication is most likely to be used by employees to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems?

Accepted Answer

A)  lateral communication 
B)  upward communication 
C)  downward communication 
D)  horizontal communication 
E)  grapevine communication 
A)  lateral communication 
B)  upward communication 
C)  downward communication 
D)  horizontal communication 
E)  grapevine communication

Question 8

Filtering is a barrier to effective communication. Filtering takes place when ________.

Accepted Answer

A)  the interpretation of the message gets affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them 
A)  the interpretation of the message gets affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them

Question 9

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

Accepted Answer

The following four rules can be helpful

Question 10

Which of the following is not a drawback of written messages?

Accepted Answer

A)  They're time consuming. 
B)  They are unlikely to be well thought-out. 
C)  They lack built-in feedback mechanisms. 
D)  It is difficult for senders to confirm whether they have been received. 
E)  They may be misinterpreted by their receivers. 
A)  They're time consuming. 
B)  They are unlikely to be well thought-out. 
C)  They lack built-in feedback mechanisms. 
D)  It is difficult for senders to confirm whether they have been received. 
E)  They may be misinterpreted by their receivers.

Question 11

Which of the following is considered the ultimate example of downward communication?

Accepted Answer

A)  performance review 
B)  conference call 
C)  job interview 
D)  email 
E)  interoffice memo 
A)  performance review 
B)  conference call 
C)  job interview 
D)  email 
E)  interoffice memo

Question 12

Which of the following is not a barrier to effective communication?

Accepted Answer

A)  filtering 
B)  silence 
C)  selective perception 
D)  information overload 
E)  the grapevine 
A)  filtering 
B)  silence 
C)  selective perception 
D)  information overload 
E)  the grapevine

Question 13

A receiver who translates a sender's message is engaging in the process of ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding 
A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding

Question 14

Group leaders and managers communicating with employees to assign goals and to provide job instructions is an example of a(n) ________ communication.

Accepted Answer

A)  downward 
B)  lateral 
C)  upward 
D)  grapevine 
E)  horizontal 
A)  downward 
B)  lateral 
C)  upward 
D)  grapevine 
E)  horizontal

Question 15

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

Accepted Answer

A)  information overload 
B)  selective perception 
C)  emotional labor 
D)  filtering 
E)  communication apprehension 
A)  information overload 
B)  selective perception 
C)  emotional labor 
D)  filtering 
E)  communication apprehension

Question 16

You have been excelling in your position and gaining a good deal of attention from your managers and coworkers. While your managers are praising your work, your coworkers are making fun of you and calling you a brownnoser. Because you do not like being made fun of, you start to reduce your efforts. What role has communication played in the changes to your behavior?

Accepted Answer

While my managers are formally communica

Question 17

List and explain four of the barriers to effective communication.

Accepted Answer

Some of the barriers to effective commun

Question 18

When all communication is channeled through one central figure, a(n) ________ communication network exists.

Accepted Answer

A)  all-channel 
B)  chain 
C)  mesh 
D)  wheel 
E)  ring 
A)  all-channel 
B)  chain 
C)  mesh 
D)  wheel 
E)  ring

Question 19

The communication used by managers to offer feedback about performance is ________ communication.

Accepted Answer

A)  downward 
B)  lateral 
C)  informal 
D)  directional 
E)  grapevine 
A)  downward 
B)  lateral 
C)  informal 
D)  directional 
E)  grapevine

Question 20

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Accepted Answer

A)  written communication 
B)  downward communication 
C)  nonverbal communication 
D)  lateral communication 
E)  upward communication 
A)  written communication 
B)  downward communication 
C)  nonverbal communication 
D)  lateral communication 
E)  upward communication

One of the major disadvantages of oral communication is that ________.

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

All of the following are examples of nonverbal communication except ________.

People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

Emotional sharing is very prominent in the workplace and a way for many individuals to meet their social needs. Why is this?

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Which of the following types of communication is most likely to be used by employees to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems?

Filtering is a barrier to effective communication. Filtering takes place when ________.

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

Which of the following is not a drawback of written messages?

Which of the following is considered the ultimate example of downward communication?

Which of the following is not a barrier to effective communication?

A receiver who translates a sender's message is engaging in the process of ________.

Group leaders and managers communicating with employees to assign goals and to provide job instructions is an example of a(n) ________ communication.

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

List and explain four of the barriers to effective communication.

When all communication is channeled through one central figure, a(n) ________ communication network exists.

The communication used by managers to offer feedback about performance is ________ communication.

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

One of the major disadvantages of oral communication is that ________.

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

All of the following are examples of nonverbal communication except ________.

People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

Emotional sharing is very prominent in the workplace and a way for many individuals to meet their social needs. Why is this?

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Which of the following types of communication is most likely to be used by employees to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems?

Filtering is a barrier to effective communication. Filtering takes place when ________.

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

Which of the following is not a drawback of written messages?

Which of the following is considered the ultimate example of downward communication?

Which of the following is not a barrier to effective communication?

A receiver who translates a sender's message is engaging in the process of ________.

Group leaders and managers communicating with employees to assign goals and to provide job instructions is an example of a(n) ________ communication.

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

List and explain four of the barriers to effective communication.

When all communication is channeled through one central figure, a(n) ________ communication network exists.

The communication used by managers to offer feedback about performance is ________ communication.

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters