Question 1

People tend to be in their best moods on Monday.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following statements is true regarding emotions?

Accepted Answer

A)  Emotions are caused by specific events. 
B)  Emotions last longer than moods. 
C)  Moods are more action oriented in nature than emotions. 
D)  Emotions are generally not indicated by distinct facial expressions. 
E)  Emotions are less intense feelings than moods. 
A)  Emotions are caused by specific events. 
B)  Emotions last longer than moods. 
C)  Moods are more action oriented in nature than emotions. 
D)  Emotions are generally not indicated by distinct facial expressions. 
E)  Emotions are less intense feelings than moods. A

Question 3

Displayed emotions are innate.

Accepted Answer

A) True 
 B)False  False

Question 4

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Accepted Answer

A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers 
A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers

Question 5

Which of the following statements is true regarding negotiation?

Accepted Answer

A)  A lack of emotion improves performance during negotiation. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Feeling bad about your performance appears to improve future negotiations. 
E)  A negative emotional state enhances performance. 
A)  A lack of emotion improves performance during negotiation. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Feeling bad about your performance appears to improve future negotiations. 
E)  A negative emotional state enhances performance.

Question 6

Which of the following statements is true regarding surface acting?

Accepted Answer

A)  Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A health care provider trying to genuinely feel more empathy for her patients is surface acting. 
C)  Research shows surface acting is less stressful to employees than deep acting. 
D)  Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions. 
E)  Surface acting is trying to modify our true inner feelings based on display rules. 
A)  Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A health care provider trying to genuinely feel more empathy for her patients is surface acting. 
C)  Research shows surface acting is less stressful to employees than deep acting. 
D)  Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions. 
E)  Surface acting is trying to modify our true inner feelings based on display rules.

Question 7

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Accepted Answer

A)  It is a very strong feeling. 
B)  It is brought about by a specific event. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  It is expressed on his face. 
A)  It is a very strong feeling. 
B)  It is brought about by a specific event. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  It is expressed on his face.

Question 8

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Accepted Answer

Most jobs require emotional labor, an em

Question 9

Discuss whether there are gender differences regarding emotions.

Accepted Answer

The common belief is that women are more

Question 10

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Accepted Answer

A)  emotional dissonance 
B)  negative affect 
C)  emotional intelligence 
D)  positive affect 
E)  affect intensity 
A)  emotional dissonance 
B)  negative affect 
C)  emotional intelligence 
D)  positive affect 
E)  affect intensity

Question 11

________ is a pure marker of low positive affect.

Accepted Answer

A)  Stress 
B)  Relaxation 
C)  Boredom 
D)  Tranquility 
E)  Anxiety 
A)  Stress 
B)  Relaxation 
C)  Boredom 
D)  Tranquility 
E)  Anxiety

Question 12

Which of the following terms best describes feelings that tend to be less intense than emotions?

Accepted Answer

A)  affect 
B)  cognition 
C)  moods 
D)  thoughts 
E)  reactions 
A)  affect 
B)  cognition 
C)  moods 
D)  thoughts 
E)  reactions

Question 13

When situations are overly emotionally charged and stressful, we have a natural response to ________.

Accepted Answer

A)  seek vengeance 
B)  find positive outlets for our emotions 
C)  find negative outlets for our emotions 
D)  disengage and just look away 
E)  disengage and exhibit counterproductive work behaviors 
A)  seek vengeance 
B)  find positive outlets for our emotions 
C)  find negative outlets for our emotions 
D)  disengage and just look away 
E)  disengage and exhibit counterproductive work behaviors

Question 14

You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the Japan, what is your likely reaction?

Accepted Answer

A)  You ignore the man…he means nothing to you 
B)  You ignore the man….he is obviously crazy 
C)  You become alarmed…he is obviously crazy 
D)  You become alarmed…you might have somehow offended him 
E)  You become angry…he should have said hello 
A)  You ignore the man…he means nothing to you 
B)  You ignore the man….he is obviously crazy 
C)  You become alarmed…he is obviously crazy 
D)  You become alarmed…you might have somehow offended him 
E)  You become angry…he should have said hello

Question 15

Evidence indicates that EI is genetically influenced.

Accepted Answer

A) True 
 B)False

Question 16

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Accepted Answer

A)  Emotional intelligence 
B)  Emotional dissonance 
C)  Confirmation bias 
D)  Cognitive distortion 
E)  Cognitive dissonance 
A)  Emotional intelligence 
B)  Emotional dissonance 
C)  Confirmation bias 
D)  Cognitive distortion 
E)  Cognitive dissonance

Question 17

Studies indicate that emotional intelligence is moderately correlated with job performance.

Accepted Answer

A) True 
 B)False

Question 18

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Accepted Answer

A)  felt emotions 
B)  displayed emotions 
C)  conditional emotions 
D)  required emotions 
E)  mandated emotions 
A)  felt emotions 
B)  displayed emotions 
C)  conditional emotions 
D)  required emotions 
E)  mandated emotions

Question 19

Just before you deliver your big sales pitch, you find out that your dog has died. Why should you employ emotional suppression in this situation?

Accepted Answer

Emotional suppression allows one to temp

Question 20

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Accepted Answer

A)  use humor 
B)  give employees tokens of appreciation for work they do well 
C)  hire positive employees 
D)  be in a good mood herself 
E)  arrange for employees to see funny videos at work 
A)  use humor 
B)  give employees tokens of appreciation for work they do well 
C)  hire positive employees 
D)  be in a good mood herself 
E)  arrange for employees to see funny videos at work

People tend to be in their best moods on Monday.

Which of the following statements is true regarding emotions?

Displayed emotions are innate.

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Which of the following statements is true regarding negotiation?

Which of the following statements is true regarding surface acting?

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Discuss whether there are gender differences regarding emotions.

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

________ is a pure marker of low positive affect.

Which of the following terms best describes feelings that tend to be less intense than emotions?

When situations are overly emotionally charged and stressful, we have a natural response to ________.

You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the Japan, what is your likely reaction?

Evidence indicates that EI is genetically influenced.

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Studies indicate that emotional intelligence is moderately correlated with job performance.

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Just before you deliver your big sales pitch, you find out that your dog has died. Why should you employ emotional suppression in this situation?

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

People tend to be in their best moods on Monday.

Which of the following statements is true regarding emotions?

Displayed emotions are innate.

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Which of the following statements is true regarding negotiation?

Which of the following statements is true regarding surface acting?

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Discuss whether there are gender differences regarding emotions.

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

________ is a pure marker of low positive affect.

Which of the following terms best describes feelings that tend to be less intense than emotions?

When situations are overly emotionally charged and stressful, we have a natural response to ________.

You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the Japan, what is your likely reaction?

Evidence indicates that EI is genetically influenced.

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Studies indicate that emotional intelligence is moderately correlated with job performance.

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Just before you deliver your big sales pitch, you find out that your dog has died. Why should you employ emotional suppression in this situation?

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters