Question 1

Social intelligence can be more difficult to acquire than etiquette.

Accepted Answer

A) True 
 B)False

Question 2

_________________ typically develops during a meeting when people feel unheard or misunderstood.

Accepted Answer

The answer of _________________ typically develops during a meeting when...

Question 3

Which of the following statements offers the best advice to follow when making business telephone calls?

Accepted Answer

A) Since the person you're calling can't see you, there's no need to smile. 
B) The responsibility for ending a call lies with the person who receives the call. 
C) When you leave a voice mail message, leave only your name and number so that your call can be returned. 
D) Before placing a call, jot down notes regarding all the topics you need to discuss. 
A) Since the person you're calling can't see you, there's no need to smile. 
B) The responsibility for ending a call lies with the person who receives the call. 
C) When you leave a voice mail message, leave only your name and number so that your call can be returned. 
D) Before placing a call, jot down notes regarding all the topics you need to discuss.

Question 4

Lindsey has been experiencing both personal and professional issues with one of her superiors. She has decided to seek advice from HR in order to avoid any conflict that might damage her reputation and professional relationship with the company. Which of the dimensions of professional behaviour mentioned in the text does Lindsey display?

Accepted Answer

A) tolerance and tact 
B) reliability and responsibility 
C) courtesy and respect 
D) diligence and collegiality 
A) tolerance and tact 
B) reliability and responsibility 
C) courtesy and respect 
D) diligence and collegiality

Question 5

_____________ ____________ (two words) are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

Accepted Answer

The answer of _____________ ____________ (two words) are groups of...

Question 6

If a conflict results from a trivial matter, the best way to handle it may be to avoid it.

Accepted Answer

A) True 
 B)False

Question 7

Employers generally hire, value, and promote employees who have both hard and soft skills.

Accepted Answer

A) True 
 B)False

Question 8

In order to be _________________________, criticism should be specific and focus on the behaviour rather than the person.

Accepted Answer

The answer of In order to be _________________________, criticism should...

Question 9

William has offered his advice to one of his new co-workers regarding the annual company fundraiser next week. He has taken the time to explain the expected attire and dinner etiquette for this special event. Which of the dimensions of professional behaviour mentioned in the text does William display?

Accepted Answer

A) tolerance and tact 
B) reliability and responsibility 
C) appearance and appeal 
D) honesty and ethics 
A) tolerance and tact 
B) reliability and responsibility 
C) appearance and appeal 
D) honesty and ethics

Question 10

According to the text, which is the most accurate statement about workplace conflict?

Accepted Answer

A) Conflict will not occur in a productive, professional workplace. 
B) Avoidance may be the best response for some conflict situations. 
C) It's okay to leave a conflict unresolved as long as those involved avoid each other. 
D) Workplace conflict is always negative and can seriously damage a company's image. 
A) Conflict will not occur in a productive, professional workplace. 
B) Avoidance may be the best response for some conflict situations. 
C) It's okay to leave a conflict unresolved as long as those involved avoid each other. 
D) Workplace conflict is always negative and can seriously damage a company's image.

Question 11

Working in teams eliminates frustration and increases productivity and employee satisfaction.

Accepted Answer

A) True 
 B)False

Question 12

You are forming a task force that will make an important decision about stock options for employees. According to studies done at 3-M Corporation, what is the ideal number of employees you should include on your task force?

Accepted Answer

A) at least ten 
B) five or fewer 
C) the ideal number depends on the situation 
D) at least one employee representing every department or division 
A) at least ten 
B) five or fewer 
C) the ideal number depends on the situation 
D) at least one employee representing every department or division

Social intelligence can be more difficult to acquire than etiquette.

_________________ typically develops during a meeting when people feel unheard or misunderstood.

Which of the following statements offers the best advice to follow when making business telephone calls?

_ (two words) are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

If a conflict results from a trivial matter, the best way to handle it may be to avoid it.

Employers generally hire, value, and promote employees who have both hard and soft skills.

In order to be _________________________, criticism should be specific and focus on the behaviour rather than the person.

According to the text, which is the most accurate statement about workplace conflict?

Working in teams eliminates frustration and increases productivity and employee satisfaction.

You are forming a task force that will make an important decision about stock options for employees. According to studies done at 3-M Corporation, what is the ideal number of employees you should include on your task force?

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

Routine Writing Situations

Persuasive Writing Situations

Negative Writing Situations

Informal Reports

Proposals and Formal Reports

Business Presentations

The Job Search, Résumés, Social Media, and Cover Letters

Interviews and Follow-Up

Filters

Exam 10: Communicating in Person

Social intelligence can be more difficult to acquire than etiquette.

_________________ typically develops during a meeting when people feel unheard or misunderstood.

Which of the following statements offers the best advice to follow when making business telephone calls?

_____________ ____________ (two words) are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

If a conflict results from a trivial matter, the best way to handle it may be to avoid it.

Employers generally hire, value, and promote employees who have both hard and soft skills.

In order to be _________________________, criticism should be specific and focus on the behaviour rather than the person.

According to the text, which is the most accurate statement about workplace conflict?

Working in teams eliminates frustration and increases productivity and employee satisfaction.

You are forming a task force that will make an important decision about stock options for employees. According to studies done at 3-M Corporation, what is the ideal number of employees you should include on your task force?

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

Routine Writing Situations

Persuasive Writing Situations

Negative Writing Situations

Informal Reports

Proposals and Formal Reports

Business Presentations

The Job Search, Résumés, Social Media, and Cover Letters

Interviews and Follow-Up

Filters

_ (two words) are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.