Exam 10: Communicating in Person

Which of the following statements best expresses one of the text's central ideas about professionalism?

Your company selects a team to redesign the company's online ordering procedures. According to the text, which of the following would most likely result in an effective team and a successful project?

Shelbi and Carlos are working on an important project together. They disagree on a fairly minor point about how to proceed. Neither Shelbi nor Carlos feels that an ideal solution is necessary. They will both benefit if they reach an agreement quickly and move on so that they can finish the project on time. What response pattern discussed in the text will they likely choose?

If criticism is fair and accurate, agree and apologize, because the sooner you do so the more likely others will respect you.

A productive business meeting often begins with an agenda that lists topics to be discussed and an estimate of time to be spent on each item.

Keeping confidential information confidential demonstrates diligence and collegiality.

Which of the following statements offers the best advice to follow when receiving telephone calls?

What does the text identify as the most important function of voicemail?

What claim does the text make about the relationship between "etiquette" and "ethics"?

Your company wants to redesign the company's online ordering procedures to make the process more efficient, accurate, and user-friendly. Which of the following is most likely to happen?

You should always have your cell phone on in order to receive extremely important calls.

If colleagues senior to you call you by your first name, it's okay to go ahead and do the same with them.

The popularity of __________ __________ (two words) results from its ability to serve many functions, including storing messages.

It is acceptable to make a joke that one co-worker finds inappropriate if your other co-workers find it funny.

The text defines _______________________ skills as a cluster of personal qualities, habits and attitudes, communication skills, and social graces that are important for success in the workplace.

A memory hook is an association you develop between a person you've just met and something else, such as an object, animal, or colour.

Karla, an accounts receivable manager, receives a report from a team that she asked to investigate the latest accounts receivable techniques and software. She is disappointed when she reads it because the team has not done enough research and the report's recommendations are confusing and not supported by details or explanations. She considers responding with the following comments, but then decides that only one would be constructive. Which comment is the best example of constructive criticism?

During a presentation, a speaker concentrates on saying words correctly and clearly. What aspect of her voice is she trying to control?

The team selected to redesign your company's online ordering process is meeting. Sung, who is leading today's meeting, knows that at last week's meeting Denton tended to interrupt other team members and to monopolize the conversation. Anna, on the other hand, contributed very little, even when her body language indicated that she was unhappy with a comment or decision. Which of the following is probably the best strategy for Sung to use as he leads the meeting?

Samir Prada arrives 20 minutes late for a meeting with five colleagues. He explains that on his way to the meeting, he met a friend from another department. Since they hadn't talked for a few days, they stopped to chat. The group has already made a decision about one of the tasks they have been assigned, but Samir wants the others to back up and reconsider their decision. Samir's behaviour illustrates that he needs to be more knowledgeable or careful about one of the following terms related to professional behaviour discussed in the text. Which terms is it?