Question 1

Workforce diversity is a topic dealing with how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.

Accepted Answer

A) True 
 B)False

Question 2

Whereas ________ focuses on differences among people from different countries, ________ addresses differences among people within given countries.

Accepted Answer

A)  workforce diversity; globalization 
B)  globalization; workforce diversity 
C)  culture; diversity 
D)  culturalization; workforce diversity 
E)  psychology; social psychology 
A)  workforce diversity; globalization 
B)  globalization; workforce diversity 
C)  culture; diversity 
D)  culturalization; workforce diversity 
E)  psychology; social psychology

Question 3

In good economic conditions, understanding how to reward, satisfy, and retain employees is at a premium, however, in bad times, issues like stress, decision making, and coping come to the fore.

Accepted Answer

A) True 
 B)False

Question 4

The common characteristic of manufacturing jobs is that they require substantial interaction with an organization's customers.

Accepted Answer

A) True 
 B)False

Question 5

As managers oversee the movement of jobs to countries with low-cost labor ________.

Accepted Answer

A)  they tend to ignore the home country needs 
B)  they must deal with strong criticism from labor groups 
C)  they manage less diverse workforces 
D)  they avoid markets like China and other developing nations 
E)  they work themselves out of a job 
A)  they tend to ignore the home country needs 
B)  they must deal with strong criticism from labor groups 
C)  they manage less diverse workforces 
D)  they avoid markets like China and other developing nations 
E)  they work themselves out of a job

Question 6

________ is an effect of increasing globalization.

Accepted Answer

A)  More expensive consumer goods 
B)  An increase in manufacturing jobs in developed nations 
C)  An ever increasingly homogeneous workforce 
D)  Shared economic values among all cultures 
E)  Jobs moving to nations with low-cost labor 
A)  More expensive consumer goods 
B)  An increase in manufacturing jobs in developed nations 
C)  An ever increasingly homogeneous workforce 
D)  Shared economic values among all cultures 
E)  Jobs moving to nations with low-cost labor

Question 7

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must ________.

Accepted Answer

A)  focus on the reliability and validity of research data 
B)  attempt to establish cause-and-effect relationships 
C)  be consistently applicable across a wide range of situations 
D)  reflect situational, or contingency, conditions 
E)  avoid assumptions 
A)  focus on the reliability and validity of research data 
B)  attempt to establish cause-and-effect relationships 
C)  be consistently applicable across a wide range of situations 
D)  reflect situational, or contingency, conditions 
E)  avoid assumptions

Question 8

Conflict and power have been major topics of concern for social psychologists.

Accepted Answer

A) True 
 B)False

Question 9

________ focuses on the study of people in relation to their social environment.

Accepted Answer

A)  Psychology 
B)  Sociology 
C)  Corporate strategy 
D)  Political science 
E)  Operations management 
A)  Psychology 
B)  Sociology 
C)  Corporate strategy 
D)  Political science 
E)  Operations management

Question 10

What are the three primary determinants of behavior in organizations?

Accepted Answer

A)  profit structure, organizational complexity, and job satisfaction 
B)  individuals, profit structure, and job satisfaction 
C)  individuals, groups, and job satisfaction 
D)  groups, structure, and profit structure 
E)  individuals, groups, and structure 
A)  profit structure, organizational complexity, and job satisfaction 
B)  individuals, profit structure, and job satisfaction 
C)  individuals, groups, and job satisfaction 
D)  groups, structure, and profit structure 
E)  individuals, groups, and structure

Question 11

Which of the following statements best describes the current status of organizational behavior concepts?

Accepted Answer

A)  They are based on universal truths. 
B)  Since people are complex, the theories explaining their actions must also be complex. 
C)  There is general consensus among OB researchers and scholars on the simple concepts that underlie most human behavior. 
D)  Cause-effect principles that tend to apply to all situations have been discovered. 
E)  Cause-and-effect relationships for most human behaviors have been isolated. 
A)  They are based on universal truths. 
B)  Since people are complex, the theories explaining their actions must also be complex. 
C)  There is general consensus among OB researchers and scholars on the simple concepts that underlie most human behavior. 
D)  Cause-effect principles that tend to apply to all situations have been discovered. 
E)  Cause-and-effect relationships for most human behaviors have been isolated.

Question 12

Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?

Accepted Answer

It is important to complement intuition

Question 13

Employees today are ________.

Accepted Answer

A)  expressing increased confidence in management 
B)  expressing increased trust in management 
C)  increasingly certain about what constitutes appropriate ethical behavior 
D)  increasingly uncertain about what constitutes appropriate ethical behavior 
E)  less likely to engage in unethical practices 
A)  expressing increased confidence in management 
B)  expressing increased trust in management 
C)  increasingly certain about what constitutes appropriate ethical behavior 
D)  increasingly uncertain about what constitutes appropriate ethical behavior 
E)  less likely to engage in unethical practices

Question 14

Which of the following is not a reason why business schools have begun to include classes on organizational behavior?

Accepted Answer

A)  to increase manager effectiveness in organizations 
B)  to help organizations attract top quality employees 
C)  to expand organizations' consulting needs 
D)  to improve retention of quality workers 
E)  to help increase organizations' profits 
A)  to increase manager effectiveness in organizations 
B)  to help organizations attract top quality employees 
C)  to expand organizations' consulting needs 
D)  to improve retention of quality workers 
E)  to help increase organizations' profits

Question 15

Given the climate of "temporariness" in modern organizations, employees must ________.

Accepted Answer

A)  continually update their knowledge and skills 
B)  be prepared to stay in the same position for longer periods of time 
C)  have closer connections with their peers 
D)  foster friendship within the work environment 
E)  limit their mobility if they hope to compete 
A)  continually update their knowledge and skills 
B)  be prepared to stay in the same position for longer periods of time 
C)  have closer connections with their peers 
D)  foster friendship within the work environment 
E)  limit their mobility if they hope to compete

Question 16

What conclusions can you draw about turnover if an employer strives to find balance in work-life conflicts? How can the employer find this balance and still have productive employees?

Accepted Answer

Because work is constantly infringing on

Question 17

Austin is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.

Accepted Answer

A)  psychology 
B)  anthropology 
C)  political science 
D)  social psychology 
E)  archaeology 
A)  psychology 
B)  anthropology 
C)  political science 
D)  social psychology 
E)  archaeology

Question 18

Eighty percent of the U.S. workforce today is made up of ________ jobs.

Accepted Answer

A)  textile 
B)  technology 
C)  automobile 
D)  restaurant 
E)  service 
A)  textile 
B)  technology 
C)  automobile 
D)  restaurant 
E)  service

Question 19

Although managers must be technically competent, technical knowledge is often not enough for success.

Accepted Answer

A) True 
 B)False

Question 20

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.

Accepted Answer

A)  Leadership 
B)  Organizational strategy 
C)  Performance management 
D)  Employee relations 
E)  Organizational behavior 
A)  Leadership 
B)  Organizational strategy 
C)  Performance management 
D)  Employee relations 
E)  Organizational behavior

Workforce diversity is a topic dealing with how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.

Whereas focuses on differences among people from different countries, addresses differences among people within given countries.

In good economic conditions, understanding how to reward, satisfy, and retain employees is at a premium, however, in bad times, issues like stress, decision making, and coping come to the fore.

The common characteristic of manufacturing jobs is that they require substantial interaction with an organization's customers.

As managers oversee the movement of jobs to countries with low-cost labor ________.

________ is an effect of increasing globalization.

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must ________.

Conflict and power have been major topics of concern for social psychologists.

________ focuses on the study of people in relation to their social environment.

What are the three primary determinants of behavior in organizations?

Which of the following statements best describes the current status of organizational behavior concepts?

Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?

Employees today are ________.

Which of the following is not a reason why business schools have begun to include classes on organizational behavior?

Given the climate of "temporariness" in modern organizations, employees must ________.

What conclusions can you draw about turnover if an employer strives to find balance in work-life conflicts? How can the employer find this balance and still have productive employees?

Eighty percent of the U.S. workforce today is made up of ________ jobs.

Although managers must be technically competent, technical knowledge is often not enough for success.

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 1: Introduction to Organizational Behavior

Workforce diversity is a topic dealing with how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.

Whereas ________ focuses on differences among people from different countries, ________ addresses differences among people within given countries.

In good economic conditions, understanding how to reward, satisfy, and retain employees is at a premium, however, in bad times, issues like stress, decision making, and coping come to the fore.

The common characteristic of manufacturing jobs is that they require substantial interaction with an organization's customers.

As managers oversee the movement of jobs to countries with low-cost labor ________.

________ is an effect of increasing globalization.

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must ________.

Conflict and power have been major topics of concern for social psychologists.

________ focuses on the study of people in relation to their social environment.

What are the three primary determinants of behavior in organizations?

Which of the following statements best describes the current status of organizational behavior concepts?

Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?

Employees today are ________.

Which of the following is not a reason why business schools have begun to include classes on organizational behavior?

Given the climate of "temporariness" in modern organizations, employees must ________.

What conclusions can you draw about turnover if an employer strives to find balance in work-life conflicts? How can the employer find this balance and still have productive employees?

Eighty percent of the U.S. workforce today is made up of ________ jobs.

Although managers must be technically competent, technical knowledge is often not enough for success.

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Whereas focuses on differences among people from different countries, addresses differences among people within given countries.