Exam 3: Emotions and Moods

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

________ is a pure marker of low positive affect.

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

Research shows surface acting is more stressful to employees than deep acting.

Which of the following statements is true regarding emotional intelligence (EI)?

Moods are more action oriented in nature than emotions.

On which day of the week does negative affect tend to be the highest?

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

What effect do stressful events typically have on mood?

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Which of the following statements is true regarding the sources of moods and emotions?

Which of the following terms best describes feelings that tend to be less intense than emotions?

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Which of the following is the term used for the strength with which individuals experience emotion?

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Which of the following statements is true regarding moods?

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?