Question 1

Affect intensity is the individual differences in the strength with which people experience emotions.

Accepted Answer

A) True 
 B)False

Question 2

________ is a pure marker of high positive affect.

Accepted Answer

A)  Excited 
B)  Serene 
C)  Nervous 
D)  Relaxed 
E)  Bored 
A)  Excited 
B)  Serene 
C)  Nervous 
D)  Relaxed 
E)  Bored

Question 3

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

Accepted Answer

A)  cognitive dissonance 
B)  positivity offset 
C)  emotional dissonance 
D)  emotional labor 
E)  personality 
A)  cognitive dissonance 
B)  positivity offset 
C)  emotional dissonance 
D)  emotional labor 
E)  personality

Question 4

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful for Elvira for the jobs that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.

Accepted Answer

Emotional intelligence (EI) is a person'

Question 5

________ is a pure marker of low positive affect.

Accepted Answer

A)  Stress 
B)  Relaxation 
C)  Boredom 
D)  Tranquility 
E)  Anxiety 
A)  Stress 
B)  Relaxation 
C)  Boredom 
D)  Tranquility 
E)  Anxiety

Question 6

________ are the emotions that an individual is actually experiencing, despite what they might display.

Accepted Answer

A)  Felt emotions 
B)  Displayed emotions 
C)  Conditional emotions 
D)  Surface emotions 
E)  Disseminative emotions 
A)  Felt emotions 
B)  Displayed emotions 
C)  Conditional emotions 
D)  Surface emotions 
E)  Disseminative emotions

Question 7

Emotional intelligence can be measured easily with the help of standard tests.

Accepted Answer

A) True 
 B)False

Question 8

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

Accepted Answer

A)  an affect 
B)  a thought 
C)  a mood 
D)  an emotion 
E)  a mental process 
A)  an affect 
B)  a thought 
C)  a mood 
D)  an emotion 
E)  a mental process

Question 9

Relaxation is a pure marker of high positive affect.

Accepted Answer

A) True 
 B)False

Question 10

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Accepted Answer

A) True 
 B)False

Question 11

Explain the differences between the following terms: affect, emotions, and moods.

Accepted Answer

Affect is a generic term that covers a b

Question 12

Which of the following statements is true regarding moods?

Accepted Answer

A)  Moods are more intense feelings than emotions. 
B)  Moods don't last longer than emotions. 
C)  Moods are more action oriented in nature, as compared to emotions. 
D)  Moods are less cognitive in nature than emotions. 
E)  Moods are generally not indicated by distinct facial expressions. 
A)  Moods are more intense feelings than emotions. 
B)  Moods don't last longer than emotions. 
C)  Moods are more action oriented in nature, as compared to emotions. 
D)  Moods are less cognitive in nature than emotions. 
E)  Moods are generally not indicated by distinct facial expressions.

Question 13

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Accepted Answer

A)  emotional dissonance 
B)  negative affect 
C)  emotional intelligence 
D)  positive affect 
E)  affect intensity 
A)  emotional dissonance 
B)  negative affect 
C)  emotional intelligence 
D)  positive affect 
E)  affect intensity

Question 14

Research indicates that as we grow older we experience more negative emotions.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true regarding emotional intelligence (EI)?

Accepted Answer

A)  Evidence suggests that a person's performance on the job is independent of her EI. 
B)  Evidence suggests that EI is not genetically influenced. 
C)  EI is related to a person's ability to detect emotions in others. 
D)  EI can be measured easily. 
E)  EI is a simple, straightforward concept. 
A)  Evidence suggests that a person's performance on the job is independent of her EI. 
B)  Evidence suggests that EI is not genetically influenced. 
C)  EI is related to a person's ability to detect emotions in others. 
D)  EI can be measured easily. 
E)  EI is a simple, straightforward concept.

Question 16

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

Accepted Answer

A)  He should prepare his sales pitch data and graphics on the computer. 
B)  He should practice his sales pitch orally with a co-worker. 
C)  He should go through the past sales orders placed by this client in order to better understand her requirements. 
D)  He should rest and relax before the presentation. 
E)  He should ask his boss to help him prepare the presentation. 
A)  He should prepare his sales pitch data and graphics on the computer. 
B)  He should practice his sales pitch orally with a co-worker. 
C)  He should go through the past sales orders placed by this client in order to better understand her requirements. 
D)  He should rest and relax before the presentation. 
E)  He should ask his boss to help him prepare the presentation.

Question 17

Which of the following statements is true regarding deep acting?

Accepted Answer

A)  Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A worker who smiles at a customer even when he doesn't feel like it is deep acting. 
C)  Deep acting deals with displayed emotions as opposed to surface acting. 
D)  A health care provider trying to genuinely feel more empathy for her patients is deep acting. 
E)  Research shows surface acting is less stressful to employees than deep acting. 
A)  Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A worker who smiles at a customer even when he doesn't feel like it is deep acting. 
C)  Deep acting deals with displayed emotions as opposed to surface acting. 
D)  A health care provider trying to genuinely feel more empathy for her patients is deep acting. 
E)  Research shows surface acting is less stressful to employees than deep acting.

Question 18

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Accepted Answer

A)  use humor 
B)  give employees tokens of appreciation for work they do well 
C)  hire positive employees 
D)  be in a good mood herself 
E)  arrange for employees to see funny videos at work 
A)  use humor 
B)  give employees tokens of appreciation for work they do well 
C)  hire positive employees 
D)  be in a good mood herself 
E)  arrange for employees to see funny videos at work

Question 19

When nothing in particular is going on, most individuals experience a mildly negative mood.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is true regarding negotiation?

Accepted Answer

A)  A lack of emotion improves performance during negotiation. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Feeling bad about your performance appears to improve future negotiations. 
E)  A negative emotional state enhances performance. 
A)  A lack of emotion improves performance during negotiation. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Feeling bad about your performance appears to improve future negotiations. 
E)  A negative emotional state enhances performance.

Affect intensity is the individual differences in the strength with which people experience emotions.

________ is a pure marker of high positive affect.

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

________ is a pure marker of low positive affect.

________ are the emotions that an individual is actually experiencing, despite what they might display.

Emotional intelligence can be measured easily with the help of standard tests.

Relaxation is a pure marker of high positive affect.

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Explain the differences between the following terms: affect, emotions, and moods.

Which of the following statements is true regarding moods?

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Research indicates that as we grow older we experience more negative emotions.

Which of the following statements is true regarding emotional intelligence (EI)?

Which of the following statements is true regarding deep acting?

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

When nothing in particular is going on, most individuals experience a mildly negative mood.

Which of the following statements is true regarding negotiation?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Affect intensity is the individual differences in the strength with which people experience emotions.

________ is a pure marker of high positive affect.

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

________ is a pure marker of low positive affect.

________ are the emotions that an individual is actually experiencing, despite what they might display.

Emotional intelligence can be measured easily with the help of standard tests.

Relaxation is a pure marker of high positive affect.

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Explain the differences between the following terms: affect, emotions, and moods.

Which of the following statements is true regarding moods?

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Research indicates that as we grow older we experience more negative emotions.

Which of the following statements is true regarding emotional intelligence (EI)?

Which of the following statements is true regarding deep acting?

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

When nothing in particular is going on, most individuals experience a mildly negative mood.

Which of the following statements is true regarding negotiation?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters