Question 1

What is the difference between felt emotions and displayed emotions?

Accepted Answer

You can better understand emotions if yo

Question 2

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber?

Accepted Answer

A)  She will take a great deal of time trying to make a good decision. 
B)  She will have poor problem-solving skills. 
C)  She will not be very creative when making decisions. 
D)  She will find better solutions to problems. 
E)  She will make poor decisions. 
A)  She will take a great deal of time trying to make a good decision. 
B)  She will have poor problem-solving skills. 
C)  She will not be very creative when making decisions. 
D)  She will find better solutions to problems. 
E)  She will make poor decisions.

Question 3

Barry is angry at losing his job. In order to regulate his emotions, he can do all of the following except ________.

Accepted Answer

A)  focus on the problem at hand 
B)  think about pleasant things 
C)  distract himself 
D)  engage in relaxation techniques 
E)  suppress negative thoughts 
A)  focus on the problem at hand 
B)  think about pleasant things 
C)  distract himself 
D)  engage in relaxation techniques 
E)  suppress negative thoughts

Question 4

Research shows surface acting is more stressful to employees than deep acting.

Accepted Answer

A) True 
 B)False

Question 5

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

Accepted Answer

A)  affect 
B)  cognition 
C)  moods 
D)  emotional labor 
E)  emotions 
A)  affect 
B)  cognition 
C)  moods 
D)  emotional labor 
E)  emotions

Question 6

What do you call the practice of hiding inner feelings by modifying facial expressions?

Accepted Answer

A)  surface acting 
B)  deep acting 
C)  emotional intelligence 
D)  affective camouflage 
E)  confirmation bias 
A)  surface acting 
B)  deep acting 
C)  emotional intelligence 
D)  affective camouflage 
E)  confirmation bias

Question 7

Which of the following can be said to be true of emotion regulation?

Accepted Answer

A)  It takes effort to modify one's feelings. 
B)  It is easily achieved. 
C)  It results in long-term positive emotions. 
D)  It helps in building self-esteem. 
E)  It has no negative effects. 
A)  It takes effort to modify one's feelings. 
B)  It is easily achieved. 
C)  It results in long-term positive emotions. 
D)  It helps in building self-esteem. 
E)  It has no negative effects.

Question 8

Research suggests which of the following relationships exists between the weather and mood?

Accepted Answer

A)  moderately positive effect 
B)  moderately negative effect 
C)  strong positive effect 
D)  strong negative effect 
E)  limited or little effect 
A)  moderately positive effect 
B)  moderately negative effect 
C)  strong positive effect 
D)  strong negative effect 
E)  limited or little effect

Question 9

Which one of the following is not an example of moral emotions?

Accepted Answer

A)  guilt about the immoral behavior of others 
B)  sympathy for the suffering of others 
C)  anger about injustice done to others 
D)  contempt for those who behave unethically 
E)  disgust at violation of moral norms 
A)  guilt about the immoral behavior of others 
B)  sympathy for the suffering of others 
C)  anger about injustice done to others 
D)  contempt for those who behave unethically 
E)  disgust at violation of moral norms

Question 10

Displayed emotions are innate.

Accepted Answer

A) True 
 B)False

Question 11

At what time of day are people in the best mood? Describe how mood changes throughout the day.

Accepted Answer

We often think that people differ, depen

Question 12

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

Accepted Answer

A)  It is a general, unambiguous feeling. 
B)  It is accompanied by facial expressions. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  Her reaction is cognitive in nature. 
A)  It is a general, unambiguous feeling. 
B)  It is accompanied by facial expressions. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  Her reaction is cognitive in nature.

Question 13

Boredom is a pure marker of low positive affect.

Accepted Answer

A) True 
 B)False

Question 14

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Accepted Answer

A)  Emotional intelligence 
B)  Emotional dissonance 
C)  Confirmation bias 
D)  Cognitive distortion 
E)  Cognitive dissonance 
A)  Emotional intelligence 
B)  Emotional dissonance 
C)  Confirmation bias 
D)  Cognitive distortion 
E)  Cognitive dissonance

Question 15

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

Accepted Answer

A)  bandwagon effect 
B)  framing effect 
C)  the fundamental attribution error 
D)  self-serving bias 
E)  positivity offset 
A)  bandwagon effect 
B)  framing effect 
C)  the fundamental attribution error 
D)  self-serving bias 
E)  positivity offset

Question 16

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

Accepted Answer

A)  emotional labor 
B)  negative affect 
C)  positive affect 
D)  emotional intelligence 
E)  deviant behavior 
A)  emotional labor 
B)  negative affect 
C)  positive affect 
D)  emotional intelligence 
E)  deviant behavior

Question 17

Which of the following is a correct argument in favor of emotional intelligence (EI)?

Accepted Answer

A)  EI accurately indicates linguistic abilities of a person. 
B)  EI is a simple and straightforward concept. 
C)  The concept of EI has a biological base. 
D)  EI can be measured easily. 
E)  The concept of EI is different from intelligence and personality. 
A)  EI accurately indicates linguistic abilities of a person. 
B)  EI is a simple and straightforward concept. 
C)  The concept of EI has a biological base. 
D)  EI can be measured easily. 
E)  The concept of EI is different from intelligence and personality.

Question 18

On which of the following days do people tend to be in their best moods?

Accepted Answer

A)  Monday 
B)  Tuesday 
C)  Wednesday 
D)  Saturday 
E)  Sunday 
A)  Monday 
B)  Tuesday 
C)  Wednesday 
D)  Saturday 
E)  Sunday

Question 19

Moods are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 20

________ is a pure marker of low negative affect.

Accepted Answer

A)  Boredom 
B)  Nervous 
C)  Relaxed 
D)  Excited 
E)  Serenity 
A)  Boredom 
B)  Nervous 
C)  Relaxed 
D)  Excited 
E)  Serenity

What is the difference between felt emotions and displayed emotions?

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber?

Barry is angry at losing his job. In order to regulate his emotions, he can do all of the following except ________.

Research shows surface acting is more stressful to employees than deep acting.

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

What do you call the practice of hiding inner feelings by modifying facial expressions?

Which of the following can be said to be true of emotion regulation?

Research suggests which of the following relationships exists between the weather and mood?

Which one of the following is not an example of moral emotions?

Displayed emotions are innate.

At what time of day are people in the best mood? Describe how mood changes throughout the day.

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

Boredom is a pure marker of low positive affect.

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

Which of the following is a correct argument in favor of emotional intelligence (EI)?

On which of the following days do people tend to be in their best moods?

Moods are intense feelings that are directed at someone or something.

________ is a pure marker of low negative affect.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

What is the difference between felt emotions and displayed emotions?

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber?

Barry is angry at losing his job. In order to regulate his emotions, he can do all of the following except ________.

Research shows surface acting is more stressful to employees than deep acting.

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

What do you call the practice of hiding inner feelings by modifying facial expressions?

Which of the following can be said to be true of emotion regulation?

Research suggests which of the following relationships exists between the weather and mood?

Which one of the following is not an example of moral emotions?

Displayed emotions are innate.

At what time of day are people in the best mood? Describe how mood changes throughout the day.

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

Boredom is a pure marker of low positive affect.

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

Which of the following is a correct argument in favor of emotional intelligence (EI)?

On which of the following days do people tend to be in their best moods?

Moods are intense feelings that are directed at someone or something.

________ is a pure marker of low negative affect.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters