Question 1

Moods are more action oriented in nature than emotions.

Accepted Answer

A) True 
 B)False

Question 2

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Accepted Answer

Zach has to engage in surface acting on

Question 3

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

Accepted Answer

A)  a high degree of social interaction 
B)  good analytical skills 
C)  the ability to work independently 
D)  good critical thinking skills 
E)  good mathematical skills 
A)  a high degree of social interaction 
B)  good analytical skills 
C)  the ability to work independently 
D)  good critical thinking skills 
E)  good mathematical skills

Question 4

Which of the following is a generic term that covers a broad range of feelings that people experience?

Accepted Answer

A)  affect 
B)  emotions 
C)  moods 
D)  emotional labor 
E)  cognition 
A)  affect 
B)  emotions 
C)  moods 
D)  emotional labor 
E)  cognition

Question 5

Moods are feelings that tend to be less intense than emotions.

Accepted Answer

A) True 
 B)False

Question 6

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Accepted Answer

A)  nervousness 
B)  tension 
C)  anger 
D)  stress 
E)  depression 
A)  nervousness 
B)  tension 
C)  anger 
D)  stress 
E)  depression

Question 7

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Accepted Answer

A)  It is a very strong feeling. 
B)  It is brought about by a specific event. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  It is expressed on his face. 
A)  It is a very strong feeling. 
B)  It is brought about by a specific event. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  It is expressed on his face.

Question 8

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an example of deep acting?

Accepted Answer

A)  Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her. 
B)  Andy tells his employee that he isn't doing a good job and that he needs to shape up. 
C)  Liz is worried about her sick dog, but makes her morning sales calls with a smile. 
D)  David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better. 
E)  Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him. 
A)  Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her. 
B)  Andy tells his employee that he isn't doing a good job and that he needs to shape up. 
C)  Liz is worried about her sick dog, but makes her morning sales calls with a smile. 
D)  David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better. 
E)  Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.

Question 10

What do you call the practice of modifying one's true inner feelings based on display rules?

Accepted Answer

A)  surface acting 
B)  deep acting 
C)  emotional intelligence 
D)  affective camouflage 
E)  confirmation bias 
A)  surface acting 
B)  deep acting 
C)  emotional intelligence 
D)  affective camouflage 
E)  confirmation bias

Question 11

What effect do stressful events typically have on mood?

Accepted Answer

A)  short term positive 
B)  long term positive 
C)  short term positive but long term negative 
D)  negative 
E)  positive 
A)  short term positive 
B)  long term positive 
C)  short term positive but long term negative 
D)  negative 
E)  positive

Question 12

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Accepted Answer

A)  going skiing with friends 
B)  playing videogames with his friends 
C)  going out to dinner with his friends 
D)  going to a party at his friend's house 
E)  having his card club over for dinner at his house 
A)  going skiing with friends 
B)  playing videogames with his friends 
C)  going out to dinner with his friends 
D)  going to a party at his friend's house 
E)  having his card club over for dinner at his house

Question 13

Which of the following activities is most strongly associated with an increase in positive mood?

Accepted Answer

A)  watching TV 
B)  playing videogames 
C)  reading a book 
D)  going to a party 
E)  surfing the Internet 
A)  watching TV 
B)  playing videogames 
C)  reading a book 
D)  going to a party 
E)  surfing the Internet

Question 14

Positive affect is a mood dimension consisting of ________ at the low end.

Accepted Answer

A)  excitement 
B)  stress 
C)  nervousness 
D)  tranquility 
E)  boredom 
A)  excitement 
B)  stress 
C)  nervousness 
D)  tranquility 
E)  boredom

Question 15

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Accepted Answer

A)  felt emotions 
B)  displayed emotions 
C)  conditional emotions 
D)  required emotions 
E)  mandated emotions 
A)  felt emotions 
B)  displayed emotions 
C)  conditional emotions 
D)  required emotions 
E)  mandated emotions

Question 16

On which day of the week does negative affect tend to be the highest?

Accepted Answer

A)  Sundays 
B)  Mondays 
C)  Tuesdays 
D)  Wednesdays 
E)  Thursdays 
A)  Sundays 
B)  Mondays 
C)  Tuesdays 
D)  Wednesdays 
E)  Thursdays

Question 17

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Accepted Answer

A)  negative affect 
B)  emotional dissonance 
C)  affect intensity 
D)  positive affect 
E)  positivity offset 
A)  negative affect 
B)  emotional dissonance 
C)  affect intensity 
D)  positive affect 
E)  positivity offset

Question 18

Deep acting is hiding inner feelings by modifying facial expressions.

Accepted Answer

A) True 
 B)False

Question 19

Negative affect is a mood dimension consisting of ________ at the low end.

Accepted Answer

A)  nervousness 
B)  relaxation 
C)  anxiety 
D)  stress 
E)  depression 
A)  nervousness 
B)  relaxation 
C)  anxiety 
D)  stress 
E)  depression

Question 20

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

Accepted Answer

A)  The degree to which people experience emotions is independent of culture. 
B)  People in China report experiencing fewer positive and negative emotions as compared to people in other cultures. 
C)  Western cultures experience more negative emotions and fewer positive emotions than Eastern cultures. 
D)  The emotions experienced by people in China are more intense as compared to emotions experienced by people in other cultures. 
E)  Eastern cultures like China view emotions like pride more positively than Western individualistic cultures such as the United States. 
A)  The degree to which people experience emotions is independent of culture. 
B)  People in China report experiencing fewer positive and negative emotions as compared to people in other cultures. 
C)  Western cultures experience more negative emotions and fewer positive emotions than Eastern cultures. 
D)  The emotions experienced by people in China are more intense as compared to emotions experienced by people in other cultures. 
E)  Eastern cultures like China view emotions like pride more positively than Western individualistic cultures such as the United States.

Moods are more action oriented in nature than emotions.

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Moods are feelings that tend to be less intense than emotions.

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Which of the following is an example of deep acting?

What do you call the practice of modifying one's true inner feelings based on display rules?

What effect do stressful events typically have on mood?

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Which of the following activities is most strongly associated with an increase in positive mood?

Positive affect is a mood dimension consisting of ________ at the low end.

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

On which day of the week does negative affect tend to be the highest?

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Deep acting is hiding inner feelings by modifying facial expressions.

Negative affect is a mood dimension consisting of ________ at the low end.

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Moods are more action oriented in nature than emotions.

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Moods are feelings that tend to be less intense than emotions.

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Which of the following is an example of deep acting?

What do you call the practice of modifying one's true inner feelings based on display rules?

What effect do stressful events typically have on mood?

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Which of the following activities is most strongly associated with an increase in positive mood?

Positive affect is a mood dimension consisting of ________ at the low end.

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

On which day of the week does negative affect tend to be the highest?

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Deep acting is hiding inner feelings by modifying facial expressions.

Negative affect is a mood dimension consisting of ________ at the low end.

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters