Question 1

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Accepted Answer

A)  emotional contagion 
B)  positivity offset 
C)  cognitive dissonance 
D)  framing effect 
E)  bandwagon effect 
A)  emotional contagion 
B)  positivity offset 
C)  cognitive dissonance 
D)  framing effect 
E)  bandwagon effect

Question 2

Which of the following statements is true regarding the sources of moods and emotions?

Accepted Answer

A)  Moods and emotions are independent of the personality of the individuals. 
B)  Sleep quality affects mood. 
C)  The weather strongly affects moods. 
D)  As we grow older, we experience more negative emotions. 
E)  People tend to be in their best moods on Sundays. 
A)  Moods and emotions are independent of the personality of the individuals. 
B)  Sleep quality affects mood. 
C)  The weather strongly affects moods. 
D)  As we grow older, we experience more negative emotions. 
E)  People tend to be in their best moods on Sundays.

Question 3

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Accepted Answer

A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers 
A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers

Question 4

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

Accepted Answer

A)  Men are more emotionally expressive than women. 
B)  Men experience emotions more intensely than women. 
C)  Women express anger more frequently than men. 
D)  Women tend to "hold onto" emotions longer than men. 
E)  Men display positive emotions more frequently than women. 
A)  Men are more emotionally expressive than women. 
B)  Men experience emotions more intensely than women. 
C)  Women express anger more frequently than men. 
D)  Women tend to "hold onto" emotions longer than men. 
E)  Men display positive emotions more frequently than women.

Question 5

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

Accepted Answer

A)  EI assumes that decisions made emotively are superior to those made dispassionately. 
B)  EI is not related to personality or intelligence. 
C)  The tests used to measure EI are too simplistic in what they define as right and wrong answers. 
D)  The concept of EI is so broad and variegated as to render it effectively meaningless. 
E)  People with high EI appear to be high performers in the eyes of others rather than in reality. 
A)  EI assumes that decisions made emotively are superior to those made dispassionately. 
B)  EI is not related to personality or intelligence. 
C)  The tests used to measure EI are too simplistic in what they define as right and wrong answers. 
D)  The concept of EI is so broad and variegated as to render it effectively meaningless. 
E)  People with high EI appear to be high performers in the eyes of others rather than in reality.

Question 6

At what time during the day is the positive mood most likely to peak?

Accepted Answer

A)  7 am 
B)  11 am 
C)  3 pm 
D)  7 pm 
E)  10 pm 
A)  7 am 
B)  11 am 
C)  3 pm 
D)  7 pm 
E)  10 pm

Question 7

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Accepted Answer

Emotional intelligence is a person's abi

Question 8

Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy?

Accepted Answer

A)  People are more conscientious when they are in a good mood. 
B)  People tend to weigh all possible options rather than the most likely ones when they are in a good mood. 
C)  People are less likely to use rules of thumb when they are in a good mood. 
D)  People tend to search for perfect solutions when they are in a good mood. 
E)  People are more creative when they are in a good mood. 
A)  People are more conscientious when they are in a good mood. 
B)  People tend to weigh all possible options rather than the most likely ones when they are in a good mood. 
C)  People are less likely to use rules of thumb when they are in a good mood. 
D)  People tend to search for perfect solutions when they are in a good mood. 
E)  People are more creative when they are in a good mood.

Question 9

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Accepted Answer

A)  OB researchers are increasingly finding that moods and emotions do not affect decision making. 
B)  People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb. 
C)  Positive emotions tend to diminish problem-solving skills. 
D)  Evidence suggests that depressed people make better decisions. 
E)  Depressed people tend to weigh all possible options rather than the most likely ones. 
A)  OB researchers are increasingly finding that moods and emotions do not affect decision making. 
B)  People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb. 
C)  Positive emotions tend to diminish problem-solving skills. 
D)  Evidence suggests that depressed people make better decisions. 
E)  Depressed people tend to weigh all possible options rather than the most likely ones.

Question 10

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Accepted Answer

A)  sleep quality that Jo had the night before 
B)  the amount Jo exercised on that day 
C)  Jo's age 
D)  Jo's gender 
E)  the weather on the day of the interview 
A)  sleep quality that Jo had the night before 
B)  the amount Jo exercised on that day 
C)  Jo's age 
D)  Jo's gender 
E)  the weather on the day of the interview

Question 11

Henry is upset because his boss recently reprimanded him for missing a deadline. The boss put Henry on a probation period, causing him to lose his two days a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following is most likely to result from Henry's negative attitude due to the reprimand?

Accepted Answer

A)  deviant workplace behavior 
B)  emotional contagion 
C)  cognitive dissonance 
D)  positivity offset 
E)  distinction bias 
A)  deviant workplace behavior 
B)  emotional contagion 
C)  cognitive dissonance 
D)  positivity offset 
E)  distinction bias

Question 12

People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.

Accepted Answer

A) True 
 B)False

Question 13

Positive emotions enhance problem-solving skills.

Accepted Answer

A) True 
 B)False

Question 14

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

Accepted Answer

A)  arouse emotions and link them to an appealing vision 
B)  demonstrate how the vision will better company profits 
C)  evoke empathy for the CEO 
D)  negotiate with them and express anger 
E)  motivate employees by putting them in a good mood 
A)  arouse emotions and link them to an appealing vision 
B)  demonstrate how the vision will better company profits 
C)  evoke empathy for the CEO 
D)  negotiate with them and express anger 
E)  motivate employees by putting them in a good mood

Question 15

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Accepted Answer

With his three Chinese employees Jack wo

Question 16

Stress typically has a negative effect on mood.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is the term used for the strength with which individuals experience emotion?

Accepted Answer

A)  emotional dissonance 
B)  affect intensity 
C)  emotional labor 
D)  positivity offset 
E)  emotional intelligence 
A)  emotional dissonance 
B)  affect intensity 
C)  emotional labor 
D)  positivity offset 
E)  emotional intelligence

Question 18

Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.

Accepted Answer

A)  high self-serving bias 
B)  low emotional dissonance 
C)  low confirmation bias 
D)  high cognitive dissonance 
E)  low emotional intelligence 
A)  high self-serving bias 
B)  low emotional dissonance 
C)  low confirmation bias 
D)  high cognitive dissonance 
E)  low emotional intelligence

Question 19

Men tend to hold on to emotions longer than women.

Accepted Answer

A) True 
 B)False

Question 20

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Accepted Answer

A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They are more likely than others to use heuristics, or rules of thumb while making decisions. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes. 
A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They are more likely than others to use heuristics, or rules of thumb while making decisions. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes.

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Which of the following statements is true regarding the sources of moods and emotions?

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

At what time during the day is the positive mood most likely to peak?

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy?

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.

Positive emotions enhance problem-solving skills.

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Stress typically has a negative effect on mood.

Which of the following is the term used for the strength with which individuals experience emotion?

Men tend to hold on to emotions longer than women.

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Which of the following statements is true regarding the sources of moods and emotions?

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

At what time during the day is the positive mood most likely to peak?

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy?

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.

Positive emotions enhance problem-solving skills.

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Stress typically has a negative effect on mood.

Which of the following is the term used for the strength with which individuals experience emotion?

Men tend to hold on to emotions longer than women.

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters