Exam 9: Creating and Maintaining High-Performance Organizations

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Sofia,a human resources executive,emphasizes to her staff that the department should focus on serving its "customer," the company's employees.Which of the following activities best expresses treatment of employees as customers?

Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

To improve the performance of employees at RowYourBoat Inc. ,the company provides recognition and monetary benefits to those employees whose performance exceeds expectations.This strategy can motivate some employees to perform better.This is an example of a(n)_____ strategy.

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees,customers,and the public.

In the context of an organization's human resource division,which of the following statements is true of its "customers"?

The HR department at TIP Consulting uses a human resource information system (HRIS).The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS.The component of the HRIS that enables this is called a(n)_____.

A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.

The HR department of a firm identifies the per capita requirement costs in its annual audit.It also calculates the average number of days taken to fill open positions at the firm.The data gathered were used as business indicators in the audit.The business indicators are most likely to measure the performance of the _____ activity of the firm.

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

An organization's HR department makes most decisions about organizational structure.

A condition underpinning any high-performance organization is that employees be fully engaged with their work.

People experience occupational intimacy when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Describe an HR dashboard.

For an organization's human resource division,"customers" are the organization's top management.

Which of the following statements is true of high-performance work systems?

What is an HRM audit?

According to your text,a number of techniques are available for measuring HRM's effectiveness in meeting its customers' needs depending on the situation.These techniques include reviewing a set of key indicators,measuring the outcomes of _____,and measuring the economic value of HRM programs.

Tamara,a human resource manager at Ionic Consulting,believes that it is important for employees to feel a sense of satisfaction about their jobs,because a satisfied employee will contribute more to the organization than an employee who is dissatisfied with his or her job.Which of the following actions by Tamara's department would best contribute to employee satisfaction?

A learning culture creates the conditions in which managers